Edit and Disable Expedited Review Collection

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Edit review collection settings

You can edit the settings for manually created campaigns at any time:

  1. In the Products → Expedited review collection section, select the campaign.
  2. Click More → Set rates and number of reviews.
  3. For products in each price category, specify:
    • In the Collect reviews column, how many reviews you would like to collect. Once the number is reached, review collection stops. The minimum number of reviews is 10.
    • In the Text, With photo, and With video columns, the rate for different review types.
  4. Click Apply.

To specify the number of reviews and rates for specific products:

  1. Select the required products and click Set rates and number of reviews.
  2. Specify the number of reviews you would like to collect and the rates for each price category.
  3. Click Apply.

Disable expedited review collection

  1. Open the Products → Expedited review collection section.
  2. Disable the campaign using one of the methods:
    • in the campaign list, select a campaign and disable it;
    • on the campaign page, click More → Stop the campaign.

You can’t disable the “Expedited review collection for your products” campaign, but you can remove products from it:

  1. In the Products → Expedited review collection section, open the “Expedited review collection for your products” campaign.
  2. Mark the “SKU” column and click Select all and then Delete.

We remove the badge and stop encouraging customers to leave reviews on your products. If a customer places an order while the special offer is active and leaves a review within 5 days of product receipt, we charge you at the special offer rate. Such charges may continue after the campaign end. Take into account the delivery time and the 5-day review window.

Learn more about the service fee

Example
A customer sees a product with a badge and places an order on August 17. You disable the campaign on August 18. If the customer receives the product on August 20 and leaves a review on August 24, you’re charged at the special offer rate. In this case, the review is left within 5 days of product receipt, and the order is placed while the product is still participating in the campaign.

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