Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
Available for sellers working under the realFBS scheme.
Delivery on time is the percentage of orders that you didn’t cancel and delivered to customers on time. We take into account the last 7 days, except the current one. There are no restrictions and blockages based on the metric. To improve the metric, ship new orders on time or select a reliable logistics service provider.
Ozon calculates the metric daily if you have more than 10 paid shipments during the calculation period. The metric is displayed in the Analytics → Ratings → realFBS → Delivery on time section. The recommended metric value is at least 80%.
Learn more about calculation scheme
The metric value decreases because of shipments that:
The metric isn’t affected by errors caused by delivery service. For example, cancellations or customer’s request to reschedule delivery.
You can view which shipments were included in the calculation in the Analytics → Reports → Quality Control → Percentage of orders completed on time section.
When calculating the metric Ozon:
We calculate the metric only if you have 10 or more paid shipments for the entire time.
Example
Today is April 20, so we’ll take into account orders with a planned delivery date of April 13–19.
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Это база знаний для продавцов из стран СНГ и дальнего зарубежья.
Если ваша компания зарегистрирована в России, перейдите в базу знаний для продавцов из России.
Когда вы зарегистрировались на Ozon?
Условия работы и инструкции зависят от даты заключения договора — её можно посмотреть в разделе Договоры
Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
Which country do you sell from?
Выберите договор