Return of Products

The product is returned in the following cases:

• shipping provider canceled an order at any delivery stage;
• customer didn’t pick up an order on time;
• customer has issued a return;
• you decided to pick it up from the partner warehouse.

From shipping provider

For CEL, GUOO, RETS, Ural, Xingyuan, UNI and WBBS warehouses

• If the order is canceled before customs clearance, the products return to the departure warehouse and become available for sale.
• If the order is canceled after customs clearance, contact the shipping provider to return the products.

From customers

Contact the customer in the chat and agree on partial compensation for the product or return.

Customers can return products at Ozon pick-up points, similar to the realFBS scheme. Products are sent to the partner warehouse in Russia and checked. Then, you make a decision regarding the return.

Learn more about customer returns to Ozon pick-up points

From partner warehouse

To pick up a product from a partner warehouse, contact its support team:

• CEL,
• GUOO,
• RETS,
• Ural,
• Xingyuan,
• UNI,
• WBBS.

The product is returned in the following cases:

• order was canceled at any delivery stage;;
• customer didn’t pick up an order on time;
• customer has issued a return;
• you decided to pick it up from the partner warehouse.

From shipping provider

To arrange a return, contact the shipping provider by mail:

• Tanais FBP — b2c@eu-tanais.com;
• GBS FBP — ozon@gbs-broker.ru.

The partner warehouse can accept the return from the shipping provider, inspect and return it to the shelf. This service is paid separately.

[Learn more about FBP service rates] (вставить ссылку на англ версию)

From customers

Learn more about customer returns

From partner warehouse

To pick up a product from a partner warehouse, contact their support team.

WBBS warehouse contacts