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Error index exceeded
A penalty for exceeding the error index will be charged. The index is calculated over the last 14 days and is recalculated daily. The index value affects the penalty amount. The penalty is calculated on the date the order details are changed. The penalty for exceeding the error index will be charged for each order canceled due to the seller’s initiative or fault.
The penalty amount does not exceed 1,500 rubles per order at the exchange rate as of the charge date.
| Error index value | Penalty amount |
|---|---|
| 0–4% Green zone |
- |
| 4,01–10% Blue zone |
3% on product cost in the canceled order. |
| 10,01–20% Yellow zone |
6% on product cost in the canceled order. |
| 20,01–40% Orange zone |
9% on product cost in the canceled order. |
| 40,01–100% Red zone |
9% on product cost in the canceled order. The account may be blocked. Learn more about blocking |
The penalty can be viewed the following day at the conversion rate as of the charge date.
Learn more about the realFBS error index
Calculation example of realFBS error index
Today is May 10. The error index will be calculated for the period from April 26 to May 9.
During this period, you had to ship 900 shipments, but you canceled 45 of them.
The index of canceled shipments is calculated using the formula: 45 / 900 = 5%.
Calculation example
On May 9, you canceled two orders worth ¥5,000 and ¥300.
The penalty amount is 3%. The exchange rate as of the cancellation date is ₽12 per ¥1.
- Calculate the % on the cost:
- order 1: ¥5,000 × 3% = ¥150;
- order 2: ¥300 × 3% = ¥9.
- Convert to ruble:
- order 1: 150 × 12 = ₽1,800;
- order 2: 9 × 12 = ₽108.
- Consider the cost-based percentage limit, which does not exceed ₽1,500:
- order 1: ₽1,800 > ₽1,500 → ₽1,500;
- order 2: ₽108 < ₽1,500 → ₽108.
- Convert back to yuan:
- order 1: ¥1,500 / 12 = ¥125;
- order 2: ¥108 / 12 = ¥9.
The amount of charges for orders 1 and 2 is 125 + 9 = ¥134.
Monitor the charged penalties
You can find the charged penalties:
-
In Finance → Balance → Income and Expense, Other Services and Penalties line item, Penalties subsection.
-
In Finance → Store Economics → Accrual Details, Other Services and Penalties line item.
Penalties charged for exceeding the error index are displayed in the Penalty Report available in your account in Documents → Security Payments and Fines.
