Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
Penalty report
A penalty report is a document used to record all penalty charges and adjustments. It contains:
- New penalty charges imposed for platform policy violation.
- Adjustments of previously charged penalties: cancellations or changes.
Ozon generates reports once a month. All amounts in the report are stated in the contract currency. The report covers transactions from the 1st to the 31st of the month.
The report will be uploaded no later than the 8th of the following month to Finance → Documents → Security payments and fines.
Charges in reports
The reports contain details on the penalties:
-
The error index penalty is a charge for order cancellation due to the seller’s fault, imposed when changes are made to order details and based on the error index, which is recalculated daily over 14 days.
-
The penalty for violating the product authenticity guarantee is a fine imposed upon detection of non-originality of a brand product, imposed upon a complaint and the inability to prove the product authenticity within 14 days.
Learn more about the penalty for violating the product authenticity guarantee
Report contents
- “No.” — a charge serial number in the report.
- “Name” — a penalty name.
- “Type of the operation” — an adjustment or a charge.
- “Amount” — the charge amount in the contract currency. Canceled penalties are indicated as negative values.
