Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
A penalty report is a document used to record all penalty charges and adjustments. It contains:
- New penalty charges imposed for platform policy violation.
- Adjustments of previously charged penalties: cancellations or changes.
Ozon generates reports once a month. All amounts in the report are in the contract currency. The report covers transactions from the 1st to the 31st day of the month.
We upload the report no later than the 8th day of the following month to the Finance → Documents → Security payments and penalties section.
Charges in reports
The report contains details on the penalties:
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Penalty for exceeding the error index. It’s a charge for order cancellation due to the seller fault imposed when changes are made to order details. It’s based on the error index, which is recalculated daily over the last 14 days.
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Penalty for violating the product originality guarantees. It’s imposed if we find out that a brand product is counterfeit and the seller can’t prove its originality within 14 days after complaint.
Report contents
- No.: a charge serial number in the report.
- Name: a penalty name.
- Operation type: an adjustment or a charge.
- Amount: a charge amount in the contract currency. Canceled penalties are indicated as negative values.
