Ozon Partner Delivery

Learn more about selling products from Turkey

Available delivery methods depend on the warehouse type and work schedule:

• realFBS
• FBP

Delivery by China Post

Learn more about shipping by China Post

Rates and delivery time from December 17, 2025 (XLSX)

Delivery by commercial shipping providers

From China

Rates and delivery time from December 17, 2025 (XLSX)

There are several groups of partner methods for realFBS warehouses: Extra Small, Budget, Small, Big, Premium Small, Premium Big, postal shipment, and delivery of products over 30 kg. They are based on the weight and cost of products in the shipment.

To be able to sell your products in both one and multiple items, add 1 delivery method for each of the 6 shipment groups. In total, you should add 6 delivery methods for each warehouse.

If you add postal shipment methods to your warehouses, you expand your sales geography, and customers don’t have to specify their passport details when placing orders.

Learn more about setting up delivery methods

From Hong Kong

Rates and delivery time from December 17, 2025 (XLSX)

To the CIS countries

Rates and delivery time from December 15, 2025 (XLSX)

Learn more about the sale from partner warehouses (FBP)

Learn more about rates and delivery time

You can check the shipping cost using the calculator.

When choosing a shipping method, make sure that the products aren’t included in the list of products prohibited for sale. Otherwise, a shipping provider doesn’t accept the order.

Shipping an order

On January 14, 2026, we start switching to the new label format. It changes from 12 × 7.5 cm to 4 × 5.8 cm.

1. In your account, go to the Awaiting packaging tab.
2. Package the order and click Package order. The order will move to the Awaiting shipment tab. We’ll register it with the delivery service within 30 minutes. After that, a track number and a label print button will appear.

3. Print the label for each order following the requirements:

   • the label must be:
     • 12 × 7.5 cm (some shipping providers have their own requirements);
     • printed using a thermal or thermal transfer printer;
     • matte or semi-gloss surface;
     • printed on a single piece: shipping providers won’t accept shipments with torn or multi-piece labels;
     • attached to the biggest side of the shipment;
     • fully attached to the packaging without gaps and unglued sides;
   • the barcode:
     • must not be sealed with tape;
     • must keep product presentation and its original packaging.

   The A, B, C, D, E, or F letters at the bottom right of the upper barcode indicate the customer location according to the internal Ozon cluster system. The cluster system helps to organize order delivery and makes logistics more efficient. Clusters don’t affect the shipment processing priority.

Use only the upper barcode for operations in your warehouses. The lower barcode is needed for product accounting in our internal systems for identification, accounting, and and issuing the product to the customer.

4. Pack the order and take it to the drop-off point.

If you don’t deliver the order to the drop-off point on time, it will negatively affect the delivery terms and customers attitude.

Such orders appear on the Disputed tab.

5. Sign the act at the drop-off point. The shipping provider will start working on the order. The order status will be updated automatically.

At the next stages, everything is controlled by Ozon, including:

• statuses,
• track number,
• communication with customers and shipping provider.

You can’t change the tracking number if you choose Ozon partner delivery.

If the shipping provider doesn’t accept the order, it’ll switch to the “Not accepted on the DC” status. You can open a dispute. After the dispute is resolved, the order will be canceled, or you will be able to re-ship it.

Editing delivery options

Warehouse delivery options may be changed if:

1. There are errors that don’t let the Customer place an order, or deliver the product to the Customer.

   If the method for delivering shipments of particular size or price has not been added to your warehouse, customers won’t be able to place their orders. In this case, Ozon may add a suitable method to the warehouse and notify you of that.

2. When expanding the delivery geography and/or adding new delivery methods for these countries.

   Ozon expands the product delivery geography to new countries to increase your sales. To deliver the products to these countries, Ozon may add a suitable delivery method to your warehouse and will inform you about it beforehand.

   If the added delivery method are not suitable for you, change them in the warehouse settings.

You can check the delivery methods from warehouses in your account in Logistics → Logistics management and Methods in the Delivery Methods from This Warehouse block.

Learn more about delivery method management

Shipping provider and pick-up points information

List of partners and pick-up points (XLSX)

In case of shipment cancellation, contact the shipping provider directly. Some shipping providers offer pick-up service. Contact your shipping provider to learn more about the service.

Available delivery methods depend on the warehouse type and fulfillment scheme.

Rates and delivery time from December 17, 2025 (XLSX)

When choosing a shipping method, make sure that the products aren’t included in the list of products prohibited for sale. Otherwise, a shipping provider doesn’t accept the order.

Shipping an order

On January 14, 2026, we start switching to the new label format. It changes from 12 × 7.5 cm to 4 × 5.8 cm.

1. In your account, go to the Awaiting packaging tab.
2. Package the order and click Package order. The order will move to the Awaiting shipment tab. We’ll register it with the delivery service within 30 minutes. After that, a track number and a label print button will appear.

3. Print the label for each order following the requirements:

   • the label must be:
     • 12 × 7.5 cm (some shipping providers have their own requirements);
     • printed using a thermal or thermal transfer printer;
     • matte or semi-gloss surface;
     • printed on a single piece: shipping providers won’t accept shipments with torn or multi-piece labels;
     • attached to the biggest side of the shipment;
     • fully attached to the packaging without gaps and unglued sides;
   • the barcode:
     • must not be sealed with tape;
     • must keep product presentation and its original packaging.

   The A, B, C, D, E, or F letters at the bottom right of the upper barcode indicate the customer location according to the internal Ozon cluster system. The cluster system helps to organize order delivery and makes logistics more efficient. Clusters don’t affect the shipment processing priority.

Use only the upper barcode for operations in your warehouses. The lower barcode is needed for product accounting in our internal systems for identification, accounting, and and issuing the product to the customer.

4. Pack the order and take it to the drop-off point.

If you don’t deliver the order to the drop-off point on time, it will negatively affect the delivery terms and customers attitude.

Such orders appear on the Disputed tab.

5. Sign the act at the drop-off point. The shipping provider will start working on the order. The order status will be updated automatically.

At the next stages, everything is controlled by Ozon, including:

• statuses,
• track number,
• communication with customers and shipping provider.

You can’t change the tracking number if you choose Ozon partner delivery.

If the shipping provider doesn’t accept the order, it’ll switch to the “Not accepted on the DC” status. You can open a dispute. After the dispute is resolved, the order will be canceled, or you will be able to re-ship it.

Editing delivery options

Warehouse delivery options may be edited when the delivery geography has expanded and/or new delivery methods have been added for these countries.

Ozon expands the product delivery geography to new countries to increase your sales. To deliver the products to these countries, Ozon may add a suitable delivery method to your warehouse and will inform you about it beforehand.

If the added delivery method are not suitable for you, change them in the warehouse settings.

You can check the delivery methods from warehouses in your account in Logistics → Logistics management and Methods in the Delivery Methods from This Warehouse block.

Learn more about delivery method management

Shipping provider and pick-up points information

List of partners and pick-up points (XLSX)

In case of shipment cancellation, contact the shipping provider directly.

Available delivery methods depend on the warehouse type and work schedule.

When choosing a shipping method, make sure that the products aren’t included in the list of products prohibited for sale. Otherwise, a shipping provider doesn’t accept the order.

Shipping an order

On January 14, 2026, we start switching to the new label format. It changes from 12 × 7.5 cm to 4 × 5.8 cm.

1. In your account, go to the Awaiting packaging tab.
2. Package the order and click Package order. The order will move to the Awaiting shipment tab. We’ll register it with the delivery service within 30 minutes. After that, a track number and a label print button will appear.

3. Print the label for each order following the requirements:

   • the label must be:
     • 12 × 7.5 cm (some shipping providers have their own requirements);
     • printed using a thermal or thermal transfer printer;
     • matte or semi-gloss surface;
     • printed on a single piece: shipping providers won’t accept shipments with torn or multi-piece labels;
     • attached to the biggest side of the shipment;
     • fully attached to the packaging without gaps and unglued sides;
   • the barcode:
     • must not be sealed with tape;
     • must keep product presentation and its original packaging.

   The A, B, C, D, E, or F letters at the bottom right of the upper barcode indicate the customer location according to the internal Ozon cluster system. The cluster system helps to organize order delivery and makes logistics more efficient. Clusters don’t affect the shipment processing priority.

Use only the upper barcode for operations in your warehouses. The lower barcode is needed for product accounting in our internal systems for identification, accounting, and and issuing the product to the customer.

4. Pack the order and take it to the drop-off point.

If you don’t deliver the order to the drop-off point on time, it will negatively affect the delivery terms and customers attitude.

Such orders appear on the Disputed tab.

5. Sign the act at the drop-off point. The shipping provider will start working on the order. The order status will be updated automatically.

At the next stages, everything is controlled by Ozon, including:

• statuses,
• track number,
• communication with customers and shipping provider.

You can’t change the tracking number if you choose Ozon partner delivery.

If the shipping provider doesn’t accept the order, it’ll switch to the “Not accepted on the DC” status. You can open a dispute. After the dispute is resolved, the order will be canceled, or you will be able to re-ship it.

Editing delivery options

Warehouse delivery options may be edited when the delivery geography has expanded and/or new delivery methods have been added for these countries.

Ozon expands the product delivery geography to new countries to increase your sales. To deliver the products to these countries, Ozon may add a suitable delivery method to your warehouse and will inform you about it beforehand.

If the added delivery method are not suitable for you, change them in the warehouse settings.

You can check the delivery methods from warehouses in your account in Logistics → Logistics management and Methods in the Delivery Methods from This Warehouse block.

Learn more about delivery method management

Shipping provider and pick-up points information

List of partners and pick-up points (XLSX)

In case of shipment cancellation, contact the shipping provider directly.

Rates and delivery time from India, Poland, Latvia, Mongolia, Germany, Italy, Spain, France and Lithuania: rates and delivery time from December 17, 2025 (XLSX).

When choosing a shipping method, make sure that the products aren’t included in the list of products prohibited for sale. Otherwise, a shipping provider doesn’t accept the order.

Shipping an order

On January 14, 2026, we start switching to the new label format. It changes from 12 × 7.5 cm to 4 × 5.8 cm.

1. In your account, go to the Awaiting packaging tab.
2. Package the order and click Package order. The order will move to the Awaiting shipment tab. We’ll register it with the delivery service within 30 minutes. After that, a track number and a label print button will appear.

3. Print the label for each order following the requirements:

   • the label must be:
     • 12 × 7.5 cm (some shipping providers have their own requirements);
     • printed using a thermal or thermal transfer printer;
     • matte or semi-gloss surface;
     • printed on a single piece: shipping providers won’t accept shipments with torn or multi-piece labels;
     • attached to the biggest side of the shipment;
     • fully attached to the packaging without gaps and unglued sides;
   • the barcode:
     • must not be sealed with tape;
     • must keep product presentation and its original packaging.

   The A, B, C, D, E, or F letters at the bottom right of the upper barcode indicate the customer location according to the internal Ozon cluster system. The cluster system helps to organize order delivery and makes logistics more efficient. Clusters don’t affect the shipment processing priority.

Use only the upper barcode for operations in your warehouses. The lower barcode is needed for product accounting in our internal systems for identification, accounting, and and issuing the product to the customer.

4. Pack the order and take it to the drop-off point.

If you don’t deliver the order to the drop-off point on time, it will negatively affect the delivery terms and customers attitude.

Such orders appear on the Disputed tab.

5. Sign the act at the drop-off point. The shipping provider will start working on the order. The order status will be updated automatically.

At the next stages, everything is controlled by Ozon, including:

• statuses,
• track number,
• communication with customers and shipping provider.

You can’t change the tracking number if you choose Ozon partner delivery.

If the shipping provider doesn’t accept the order, it’ll switch to the “Not accepted on the DC” status. You can open a dispute. After the dispute is resolved, the order will be canceled, or you will be able to re-ship it.

Shipping provider and pick-up points information

List of partners and pick-up points (XLSX)

In case of shipment cancellation, contact the shipping provider directly.