Scheduled Automatic Replies

You can set up an auto-reply for customer chats that will be sent during the store off-hours. Days off and off-hours are specified by you. If you work from 10:00 to 20:00, and the customer writes at 23:00, they will receive an automatic message.

Enable automatic replies

1. In the top right corner, click Messages → Customers.

2. Open Settings.

3. Click Automatic Replies → Scheduled.

   

4. Select the days of the week and the time for sending an automatic reply. If you leave the Day of the Week field empty, Saturday and Sunday will be selected by default, and if you don’t fill in the Time field, the time from 08:00 to 20:00 will be indicated.

   To ensure that automatic messages are sent correctly, please specify your time zone.

   

5. Enter the text of the message that will be sent to the customer. The field is required. Follow the customer communication guidelines to ensure your auto-reply feature remains active.

   Learn more about the communication guidelines

6. Click Enable.

   

Examples

• Hello! Our working day has ended, but we’ll respond to you first thing tomorrow.
• Hello! We don’t work on Saturdays and Sundays. We’ll respond to you on Monday.
• Hello! Today is our day off. We are taking some time off to get ready for a busy week ahead. We’ve received your request and will get back to you shortly.

Disable automatic replies

Click Disable.