Price Quarantine

If the prices of your products rise or fall steeply following a price update, we’ll place such products on Price quarantine. Price quarantine is a double-check that helps to:

• Raise customer loyalty: you won’t have to cancel orders because of the incorrect price, and your customers won’t experience an inconvenience.
• Boost sales: your products won’t take longer to sell because of the incorrect or exorbitant price.

To view products in quarantine, go to the Prices and promotions → Price quarantine section.

While products are in quarantine, they are blocked and can’t be bought on Ozon. In order for products to appear on Ozon again, unlock them.

Unlocking a single product

1. Find the product on the list and check its price. You can find the reason why the product is quarantined in the Reason for hiding column. Possible reasons:

   • Sharp price change: the product price increased or decreased several times.

   • Discounts on promotions more than 90%: we compare the median product price including discounts over the last 30 days with the price before discounts displayed in Your price column. If the total promotional discount is over 90%, the product gets quarantined. We don’t take into account discounts for points.
     Learn more about cumulative discounts

     

2. If the price is:

   • Correct: click Unblock.
   • Incorrect: open the PDP and specify the correct price in the Prices management section. Save changes.

Unlocking several products

You can unlock several products at once:

1. Go to Prices and promotions → Price quarantine section.

2. Make sure the price of each product is correct. Edit the prices if necessary.

3. Select the products you want from the list and click Unlock.

The products will be unlocked and will go back on Ozon with the prices you specified.

Prices template

If you want to change the prices for all products in the quarantine, use the price template.

1. In the Price quarantine section, click Download. An XLS file with all quarantine items will be downloaded.

2. Edit prices in it.
   

   Learn more about changing prices.

3. In the Price quarantine section, click Import and upload the edited file.