Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
All orders are displayed on the Shipments tab.
You can filter orders by statuses:
The time remaining for packaging and shipment is displayed next to the order.
To package an order:
Go to the Shipments tab.
Select the Awaiting packaging filter.
Tap Package or swipe the necessary order right.
The shipment will go to the Awaiting shipment status, and the customer will get a notification that their order has been accepted.
If the products in the order don’t fit into one package, you can divide the order into several shipments during packaging.
To do this, on the order page, tap
→ Split into several.
If you have two shipments:
If you need to add another shipment, tap Create new shipment.
When you distribute all the products, tap Done. The shipment will go to the Awaiting shipment status, and the customer will get a notification that their order has been accepted.
You can scan the barcode and check what’s inside the parcel. To do this:
In the Shipments section in the upper right corner, tap
.
Position the Ozon barcode on the parcel in view of the camera so that it falls into the selected area.
You can confirm order packaging and switch shipment statuses: Delivered, Courier on the way, or Presumably delivered. To change the status:
You can also update the status on the shipment page.
If the ordered products are damaged or out of stock, you can cancel the shipment. To do this:
Go to the Shipments tab.
Select the Awaiting packaging or Awaiting shipment filter.
Select the shipment and tap
→ Cancel shipment or swipe the shipment left.
Specify cancellation reason: for example, “Defective product” or “Out of stock”.
Only Android users can work with shipment reports at the moment.
You can generate shipment certificate in the app:
If you use electronic document management, show the downloaded certificate on your phone when shipping.
If you use trust acceptance, you can download the waybill and marking for cargo packages.
In the app, you can send the shipment certificate to print or forward it via messenger. To do this:
Open the downloaded electronic certificate on your phone.
Tap
and select where you want to send the document.
If not all shipments were included in the certificate, or it was generated with an error, you can cancel it:
After that, generate the certificate again. Check that there are no errors in it.
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Это база знаний для продавцов из стран СНГ и дальнего зарубежья.
Если ваша компания зарегистрирована в России, перейдите в базу знаний для продавцов из России.
Когда вы зарегистрировались на Ozon?
Условия работы и инструкции зависят от даты заключения договора — её можно посмотреть в разделе Договоры
Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
Which country do you sell from?
Выберите договор