Annex No.2 "Procedure for the Provision of services by Logistics Partners"

Revision of July 1, 2025

• 1. Subject
• 2. Remuneration, reporting documents and payment
• 3. Terms and Conditions for the provision of Services
• 4. Responsibility of the Parties
• 5. Transfer of rights and obligations under an agreement with Logistics Partner in respect of Cancelled Shipments

The provisions of the Contract are applied to the extent that they do not contradict this Annex “Procedure for the provision of services by Logistics Partners”. In case of a conflict between this Annex and the provisions of the Contract, this Annex shall, within the scope of its subject matter, prevail.

Terms and Definitions #

Cut-off means the time set by Ozon or the Seller in the Personal Account for specific orders, before which the Seller is obliged to confirm the readiness of the Shipments included in the order for delivery and to transfer the Shipment to Logistics Partner.

Contract means a Contract for the placement of goods from abroad on Ozon Platform (cross-border), the text of which is published at https://docs.ozon.ru/global/en/contracts-for-sellers/dogovor/.

Contract with Logistics Partners means transactions entered into by Ozon with Logistics Partners on behalf of the Seller within the framework of this Annex, the subject of which is the provision of freight forwarding services provided by Logistics Partner for the organization of international transportation of Shipments of the Seller to the Client.

Delivered Shipment means a Shipment that has been duly handed over to the Client in accordance with the Logistics Partners Regulations (for the provision of freight forwarding services for the organization of international transportation).

Request means Ozon’s task for the provision of freight forwarding services for the organization of international transportation of Shipments, containing a set of data on Shipments, Recipients, delivery times and other necessary data, sent through IS.

Logistics Partner (or Ozon Logistics Partner) means a delivery service that provides freight forwarding services for the organization of international transportation of Sellers' Shipments, which Ozon engages in order to fulfill its obligations to the Seller under Annex No. 2 to the Contract. When working with Logistics Partners, the Seller can set up delivery parameters through the PA.

Shipment Marking means a label with a barcode to identify the Shipment or packaging.

International transportation means the transportation of goods by various modes of transport, in which the point of departure or the point of destination of the goods is located outside the territory of the Russian Federation.

Declared value means the cost of the product, set by the Seller at the time of creation of a specific Order and fixed in the Personal Account.

Dispatch means the transfer of Shipments to Logistics Partner for the execution of the Request for delivery to the Recipient.

Sender means the person who presented the Shipment for transportation, indicated in the accompanying documents for the Shipment, which is the Seller of the Product and the Customer under the Contract for the placement of goods from abroad on Ozon Platform (cross-border).

Shipment means products or a set of products ordered by the Client that the Seller has packed and labeled.

Recipient means the person specified in the accompanying documents, to whose address the delivery of the Shipment is carried out.

Status “Delivered” means the status of the delivered Shipment, which was duly handed over to the Client and in respect of which the corresponding status (“Delivered”) was assigned in the PA. Simultaneously with the Status “Delivered”, the Shipment is billed in the internal Ozon system.

Freight forwarding services mean services provided by Logistics Partners for the organization of international transportation of Shipments, including, but not limited to, acceptance, processing, customs clearance, storage, organization of transportation, transfer of the Shipment and execution of all documents necessary for the international transportation of Shipments.

1. Subject #

1.1. Ozon undertakes, for a remuneration, to execute, on the instruction of the Seller, on its own behalf and at the expense of the Seller, transactions with Logistics Partners related to the provision of freight forwarding services for the organization of international transportation by the latter of Shipments of the Seller to the Client, and to undertake other actions on its own behalf, but at the expense of the Seller in accordance with the terms and conditions of this Annex using the Ozon Platform.

1.2. Conditions for the provision of freight forwarding services #

Ozon enters into the transactions specified in clause 1.1 of this Annex on the terms and conditions determined by this Annex and the Logistics Partners Regulations (for the provision of freight forwarding services for the organization of international transportation).

The Seller instructs Ozon to independently determine with Logistics Partners the conditions for the provision of freight forwarding services for the organization of international transportation of the Seller’s Shipments, including, but not limited to, the delivery time of the Shipments to the Clients, the terms for the provision of other services provided by Logistics Partners, the cost of the services of Logistics Partners, the procedure for providing services.

The Seller instructs Ozon to independently make changes in the delivery parameters of the Seller’s Shipments in the following cases, notifying the Seller thereof:

(a) in case of errors in the parameters set by the Sellers that do not allow delivery of the Shipment;

(b) when improving the parameters of delivery of Shipments;

(c) in other cases.

1.3. Informational and technical support of Ozon #

Ozon within the framework of this Annex shall provide informational and technical support of Shipments delivered to Clients, with the exception of Cancelled Shipments and other Shipments not delivered to the Client for any reason, for which Logistics Partner and the Seller interact independently without the involvement of Ozon, including, but not limited to, mutual settlements, return delivery and/or return of the Shipments to the Seller for any possible reason and/or their disposal. Ozon provides the Logistics Partner with Seller’s contact details to ensure such interaction between the Logistics Partner and the Seller.

1.4. The moment of fulfillment of obligations #

Ozon’s obligations, specified in clause 1.1 of this Annex, in respect of each Shipment transferred to Logistics Partner for the purpose of delivery to the Client, are considered to be properly executed at the time of delivery of the corresponding Shipment to the Client (at the moment when the Shipment is considered delivered based on the Status “Delivered”).

1.5. Risk of accidental destruction or damage #

Logistics Partner is responsible for the non-safety of the product and/or the Shipment that occurred after it was accepted for transportation and until the moment it was handed over to the Recipient. Non-safety means not only the loss of the Shipment, but also its shortage or damage. Logistics Partner bears the risk of accidental loss or damage to the product transferred to him for the purpose of international transportation, from the moment of acceptance from the Sender until the moment of delivery to the Recipient.

2. Remuneration, reporting documents and payment #

2.1. Agency fee of Ozon and rates of Logistics Partners for the provision of freight forwarding services under this Annex are set out in the Ozon Fees and Tariffs Section.

2.2. Reporting documents #

Ozon, within 5 (five) calendar days from the end date of each reporting period (calendar month), shall send the following documents to the Seller’s Personal Account within the framework of this Annex (Reporting Documents):

• Unified Transfer Document for the amount of agency fee;
• Agency report;
• If necessary, other documents.

2.3. Reimbursement of expenses #

The Seller agrees to reimburse Ozon for any costs incurred under this Annex, including, but not limited to, costs of Logistics Partners for the provision of freight forwarding services.

2.4. Confirmation of Reporting Documents #

The Seller, within 3 (three) business days from the date of receipt of the Reporting Documents, is obliged, if there are disagreements, to send Ozon through the Platform a reasoned refusal to confirm the Reporting Documents with a detailed description of the discrepancies.

2.5. If a reasoned refusal to the Reporting Documents is not received within the specified period, the services specified in clause 1.1 of this Annex are considered to be provided by Ozon properly and accepted by the Seller in full, and are subject to payment in accordance with the Contract and the Annex. Documents signed unilaterally by Ozon are considered to be duly signed by the Parties, and the provisions specified in them are duly agreed upon and accepted by the Seller in the amount indicated in them (in this case, the date of approval of the document will be the last day of the period provided for receiving feedback from the Seller).

3. Terms and Conditions for the provision of Services #

3.1. The conditions for the provision of freight forwarding services for the organization of international transportation are set out in the Logistics Partners Regulations (for the provision of freight forwarding services for the organization of international transportation).

3.2. Confirmation of readiness of Shipments #

The Seller is obliged to confirm the readiness of the Shipment for transfer before the Cut-off. If the Seller fails to do so within the specified period, Logistics Partner may not accept the Shipment for delivery and Ozon may cancel the Client’s order.

3.3. The Seller, prior to the transfer of the Shipment, is obliged to indicate the actual weight of each product, otherwise the Seller will not be able to confirm the readiness of the Shipments for transfer.

3.4. Order Processing #

The Seller, with his own forces and at his own expense, forms the products in the Order into a Shipment for the transfer to Logistics Partner. The Seller is obliged to pack the product in such a way as to ensure its safety during delivery and a neat appearance.

3.5. Transfer of the Shipment #

The Seller transfers the product strictly in accordance with the list in the Order. In case of non-compliance, the Seller assumes the risk of any negative consequences and compensates for all documented losses in connection therewith. If it is found that the declared products are missing (shortage) in the Shipment, Ozon withholds from the Seller the amount actually paid by the Client for the product, without refunding the Fee as a fee for processing the shortage.

3.6. Information about the number of Shipments in the Order #

After the receipt of the Order, but before confirmation of the readiness of the Shipments for transfer to Logistics Partner, the Seller is obliged to provide information on the number of Shipments included in the Order.

3.7. Drop-off transmission #

The transfer of Shipments from the Seller to Logistics Partner is carried out by the “Drop-off” method: Logistics Partner accepts the Shipments at its warehouse.

3.8. Information for the transfer of Shipments #

For the “Drop-off” method of receiving Shipments, the Seller selects an address for receiving from among the available warehouses of Logistics Partners. If the Seller has not transferred any of the Shipments to the selected warehouse of Logistics Partner within 30 (thirty) calendar days, as well as in other cases when the Seller’s service at the selected warehouse is impossible, Ozon may, with prior notice to the Seller, stop the possibility of accepting the Shipments at the selected warehouse and offer the Seller to choose another one from among those available (if any).

3.9. Delivery times for Shipments: #

3.9.1. If the Cut-off for Orders is set on the current day, the Seller transfers the Shipment to Logistics Partner on the same day.

3.9.2. Logistics Partner within the time limits specified in the Seller’s Personal Account (no more than 10 (ten) calendar days). In case of violation of the terms of transfer to Logistics Partner due to the fault of the Seller, Logistics Partner may refuse to accept Shipments.

3.10. Accompanying documents #

3.10.1. The Seller shall transfer Shipments to Logistics Partner with the accompanying documents printed from the Personal Account that are relevant at the time of transfer (subject to possible cancellations): Acceptance Certificate of the Shipments, the bill of lading, or another transfer document. At the request of Ozon, the Seller is obliged to provide scans of all documents confirming the actual transfer of Shipments to Logistics Partner within 5 (five) business days from the date of the relevant Notification.

3.10.2. The Seller shall transfer Shipments strictly in accordance with the list in the accompanying documents. In the event of non-compliance, the Seller assumes the risk of any negative consequences and compensates Ozon for documented losses incurred when returning the erroneously transferred Shipment.

3.10.3. Logistics Partner shall accept Shipments based on the number of Shipments. In the event of a discrepancy in the number of Shipments, the Seller is responsible for the compliance of the Shipments with the list in the accompanying documents.

3.11.Shipment Statuses #

3.11.1. Logistics Partner checks the compliance of the weight characteristics with the characteristics of the product declared in Shipments.

3.11.2. If Logistics Partner has identified discrepancies, it may, at its option:

a) not accept such Shipment and send it back to the Seller;

b) accept the Shipment if the packaging requirements are met and change the data on the weight characteristics. The Seller agrees to a possible change in the cost of the services of Logistics Partner re-billed by Ozon to the Seller, based on the actual data on the Shipment.

3.11.3. Upon completion of the acceptance of Shipments at the warehouse of Logistics Partner, the status of Shipments in the Personal Account is subject to change indicating:

a) Full compliance of the received Shipments with the accompanying documents. In this case, the Parties acknowledge that Shipments have been transferred by the Seller to Logistics Partner in the quantity and numbers according to the accompanying documents; or

b) Partial compliance of accepted Shipments. Ozon sends to the Seller in the Personal Account and/or by e-mail a Certificate of Discrepancy in the list of Shipments with accompanying documents.

3.12. Coordination of number of received Shipments #

The Seller, no later than the day of the next Shipment after the dispatch of the Certificate of Discrepancy, has the right to raise reasoned objections and, within 3 (three) business days, to provide evidence of the transfer of the number of Shipments declared in the Acceptance Certificate (including, but not limited to, video recordings of the assembly process of Shipments or cargo space that allow the disputed Shipments to be identified). If the Seller does not provide evidence within the specified period, the Parties consider the Certificate of Discrepancy as agreed by the Parties, and the Shipments are accepted by Ozon in the quantity and by numbers in accordance with the Certificate of Discrepancy. If unidentified Shipments are detected upon acceptance, the Seller undertakes to remove them from the address specified by Logistics Partner within 7 (Seven) calendar days from the date of approval of the Certificate of Discrepancy.

4. Responsibility of the Parties #

4.1. Ozon is not responsible for the failure of Logistics Partner to fulfill its obligations under the contract concluded with such Logistics Partner.

4.2. Limitation of Ozon’s Liability to the Seller #

Ozon shall not be liable to the Seller if:

• The failure to perform or improper performance of Ozon’s obligations under this Annex was due to the fault of the Seller, Logistics Partner or the Client;
• Loss, damage or non-delivery of the Shipment or the product included in it occurred due to force-majeure circumstances, defects in packaging or properties of the product;
• Loss or damage of the product included in the Shipment could not be detected by Logistics Partner, provided that the outer packaging was intact at the time of acceptance. The Parties acknowledge that if, upon delivery of the Shipment with intact packaging, the Client declares that the product is missing or of inadequate quality, this is confirmation that Ozon and/or the Logistics Partner are not responsible for the loss or damage to such product;
• The Shipment or the product included in it are detained, seized in the manner prescribed by the legislation of the Russian Federation.

4.3. Ozon shall not be liable to the Client for possible non-compliance with the Client’s order of the list of goods actually transferred to him by Logistics Partner.

4.4. Logistics Partner Liability Limits for Shipments and Goods #

Logistics Partner is liable to the Seller for the loss or damage of the Shipment if they occurred due to the fault of Logistics Partner during the period from the moment the Shipments were received by Logistics Partner until the Shipments were handed over to the Clients.

4.5. Terms of reimbursement #

Logistics Partner shall reimburse the Seller for the cost of lost/missing/damaged product and Ozon will exert its best efforts to ensure that the relevant reimbursement is made no later than the date on which funds are transferred under the Contract based on the results of the approval of reporting documents for the month in which a positive decision on the Seller’s claim was made.

4.6. Consequences of breach of obligations by the Seller #

In the event of a violation by the Seller of obligations under the Contract, Ozon has the right to suspend the placement of one or more of the Seller’s product on the Site until the violation is eliminated or until the circumstances of the violation are clarified. In case of repeated violation of obligations by the Seller (two or more times), Ozon has the right to unilaterally refuse to provide services in respect of the Seller’s product for which the violation occurred. The Parties acknowledge that these actions of Ozon are not a violation of Ozon’s obligations under the Contract.

4.7. Violations of obligations by the Seller #

Violations of obligations by the Seller include, but are not limited to:

• non-compliance of the product transferred by the Seller with the declared characteristics;
• transfer of the product that does not correspond to the description in the Product Description Page or is prohibited for sale in accordance with the Contract;
• non-confirmation of the readiness of the Client’s order for transfer within the prescribed period;
• providing false information about the delivery time, delivery geography, working hours of the Seller’s Warehouses and other mandatory information;
• actions/inaction of the Seller, as a result of which Ozon cancels the Seller’s order;
• processing of personal data of Clients received under this Contract for other purposes, except for the purposes of fulfilling obligations under the Contract;
• advertising enclosures in orders to promote their own brand and (or) website;
• other cases of violation by the Seller of obligations under the Contract.

5. Transfer of rights and obligations under an agreement with Logistics Partner in respect of Cancelled Shipments #

5.1. The Parties have agreed that Ozon’s rights and obligations under the agreement with Logistics Partner with respect to Cancelled Shipments shall be transferred to the Seller no later than the date of occurrence of the Cancelled Shipment. For the avoidance of doubt, Ozon’s rights and obligations under the agreement with the Logistics Partner with respect to Non-Purchase shall not be transferred to the Seller.

5.2. Ozon, by sending a notice to the Seller in the Personal Account, transfers its rights and obligations under the agreement with Logistics Partner in relation to Cancelled Shipments, the standard terms of which are located at: https://docs.ozon.ru/legal/en/partners/logistics/crossborder-delivery/. If the Seller fails to contact the Logistic Partner within 30 (thirty) calendar days from the date of notice to the Seller, the Logistic Partner is entitled to dispose of such Cancelled Shipments. The cost of the disposed Cancelled Shipments shall not be reimbursed to the Seller.

5.3. The rights and obligations under the agreement with Logistics Partner are considered transferred to the Seller on the date the latter receives the relevant notification in the PA.

5.4. Upon notification to the Seller, Ozon shall notify Logistics Partner of the transfer to the Seller of the rights and obligations under the agreement with Logistics Partner in respect of Cancelled Shipments, including Ozon shall be entitled to provide the Logistics Partner with the Seller’s contact details so that the Logistics Partner can independently contact the Seller regarding such Cancelled Shipments.

5.5. The cost of transferred rights and obligations under the agreement with Logistics Partner is included in the current Ozon remuneration specified in clause 2.1 of this Annex.