Xingyuan

Drop-off points

Xingyuan Express Extra Small, Xingyuan Standard Extra Small, Xingyuan Economy Extra Small, Xingyuan Standard Budget, Xingyuan Express Small, Xingyuan Standard Small, Xingyuan Economy Small, Xingyuan Standard Big, Xingyuan Express Premium Small, Xingyuan Standard Premium Small, Xingyuan Economy Premium Small, Xingyuan Standard Premium Big

Address	Customer service phone number	Opening hours
Xingyuan Guangzhou Warehouse: Guangdong Province, Guangzhou, Baiyun District, Hebian, No. 3 Helong Erheng Road, No. B127 Xingyuan International	15374055789, 13924005816, 18927589892	Mon-Sat 9:00–12:00, 12:30–22:30
Xingyuan Suifenhe Warehouse: Heilongjiang Province, Mudanjiang, Suifenhe, Wusuli Street Comprehensive Bonded Zone, East of Haidu Electromechanical Warehouse 5, Gate 1	15374055789, 13924005816, 18927589892	Mon-Sat 9:00–12:00, 12:30–22:30
Warehouse No. 5, Cross-border E-commerce Industrial Park, Alashankou Bonded Zone, Baoliu Street, Alashankou City Bortala Mongol Autonomous Prefecture, Xinjiang, China	15374055789，13924005816，18927589892	Mon-Sat 9:00–19:00

You can use the shipping provider’s pick-up service.

Contacts

	Phone number	WeChat ID	Email	Working hours
Contact person: Zhang Zhen	17820557781	OZON-xingyuan	454565306@qq.com	—
Contact person: Jia Jia	19820290015	XY-express	ozon666xy@163.com	—
Customer support	15374055789, 13924005816	XY816express-2, XY816express	—	Mon-Sun 9:00–18:30, break 12:00–13:30. Additional working hours: Mon-Sat 20:00–22:00

Shipping restrictions

Shipping provider’s list of prohibited products (PDF)

Restrictions of the EEC (PDF)

Rates

You can calculate the delivery cost using our calculator.

Forward logistics

Express
Standard
Economy

Method	Drop-off delivery to Moscow, days	To pick-up point	Courier delivery	Batteries
XY Express Extra Small	5–10	¥3 + ¥0.045/1 g	—	Allowed
XY Express Small	5–10	¥16 + ¥0.045/1 g	¥19.5 + ¥0.045/1 g	Allowed
XY Express Premium Small	5–10	¥22 + ¥0.045/1 g	¥25.5 + ¥0.045/1 g	Allowed

Method	Drop-off delivery to Moscow, days	To pick-up point	Courier delivery	Batteries
XY Standard Extra Small	10–15	¥3 + ¥0.035/1 g	-	Allowed
XY Standard Budget	10–15	¥23 + ¥0.025/1 g	-	Allowed
XY Standard Small	10–15	¥16 + ¥0.035/1 g	¥19.5 + ¥0.035/1 g	Allowed
XY Standard Big	10–15	¥36 + ¥0.025/1 g	¥39.5 + ¥0.025/1 g	Allowed
XY Standard Premium Small	10–15	¥22 + ¥0.035/1 g	¥25.5 + ¥0.035/1 g	Allowed
XY Standard Premium Big	10–15	¥62 + ¥0.028/1 g	¥65.5 + ¥0.028/1 g	Allowed

Method	Drop-off delivery to Moscow, days	To pick-up point	Courier delivery	Batteries
XY Economy Extra Small	15–20	¥3 + ¥0.025/1 g	-	Allowed
XY Economy Small	15–20	¥16 + ¥0.025/1 g	¥19.5 + ¥0.025/1 g	Allowed
XY Economy Premium Small	15–20	¥22 + ¥0.025/1 g	¥25.5 + ¥0.025/1 g	Allowed

Reverse logistics

Express
Standard
Economy

Method	Shipments not sent from the drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
Xingyuan Express Extra Small	Free return	Free disposal	Free disposal
Xingyuan Express Small Xingyuan Express Premium Small	Free return	0.5 × Forward logistics cost	0.5 × Forward logistics cost

Method	Shipments not sent from the drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
Xingyuan Standard Extra Small Xingyuan Standard Budget	Free return	Free disposal	Free disposal
Xingyuan Standard Small Xingyuan Standard Big Xingyuan Standard Premium Small Xingyuan Standard Premium Big	Free return	0.5 × Forward logistics cost	0.5 × Forward logistics cost

Method	Shipments not sent from the drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
Xingyuan Economy Extra Small	Free return	Free disposal	Free disposal
Xingyuan Economy Small Xingyuan Economy Premium Small	Free return	0.5 × Forward logistics cost	0.5 × Forward logistics cost

Compensation rate

Shipment group	Maximum compensation for loss or damage
Extra Small Budget	Up to 1,500 RUB
Small Big	Up to 7,000 RUB
Premium Small Premium Big	Up to 250,000 RUB

Delivery times

Express (PDF)

Standard (PDF)

Economy (PDF)

Conditions and rates until 01.12.2024

Conditions

Xingyuan Express, Xingyuan Land, Xingyuan Super Economy

Maximum shipment weight: 25 kg.
Maximum shipment dimensions: 150 × 80 × 80 cm.
Maximum shipment cost: 300,000 RUB.
Products with batteries are allowed to be shipped. MSDS is not required.
Shipping provider’s list of prohibited products.
List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.

Xingyuan Small

Maximum shipment weight: 200 g.
Maximum shipment dimensions: 150 × 80 × 80 cm.
Maximum shipment cost: 350 CNY.
Products with batteries are allowed to be shipped. MSDS is not required.
Shipping provider’s list of prohibited products.
List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 350 CNY.

Xingyuan Extra Small Economy, Xingyuan Extra Small Standard, Xingyuan Extra Small Express

Maximum shipment weight: 500 g.
Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
Maximum shipment cost: 1,500 RUB.
Products with batteries are allowed to be shipped. MSDS is not required.
Shipping provider’s list of prohibited products.
List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,000 RUB.

Rates

Forward logistics

Xingyuan Express

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

less than 90 cm, the cost is calculated by physical weight;
equal or more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.

Delivery	Shipment	100 g
To pick-up point	20.00 CNY	6.00 CNY
Courier delivery	23.00 CNY	6.00 CNY

Xingyuan Express delivery times and rates from 15.05.2024 (PDF)

Xingyuan Land

Rocket RU Ground Specials. Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Delivery	Shipment	100 g
To pick-up point	20.00 CNY	4.30 CNY
Courier delivery	23.00 CNY	4.30 CNY

Xingyuan Land delivery times and rates from 15.05.2024 (PDF)

Xingyuan Small

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Billing starts from 50 g. Weight measurements are rounded upward in 1 g increments.

Delivery	Shipment	1 g
To pick-up point	15.00 CNY	0.04 CNY

Xingyuan Small delivery times and rates from 12.03.2024 (PDF)

Xingyuan Super Economy

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Delivery	Shipment	100 g
To pick-up point	17.00 CNY	3.70 CNY

Xingyuan Super Economy delivery times and rates (PDF)

Xingyuan Extra Small Economy, Xingyuan Extra Small Standard, Xingyuan Extra Small Express

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Delivery	Shipment	1 g
To pick-up point (Economy)	3.00 CNY	0.024 CNY
To pick-up point (Standard)	3.00 CNY	0.036 CNY
To pick-up point (Express)	3.00 CNY	0.046 CNY

Xingyuan Extra Small Economy delivery times and rates (PDF)

Xingyuan Extra Small Standard delivery times and rates (PDF)

Xingyuan Extra Small Express delivery times and rates (PDF)

Returns and cancellations

Shipping provider	Shipments not sent from the Drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
Xingyuan Express Xingyuan Land Xingyuan Small Xingyuan Super Economy	Free	Free	Free
Xingyuan Extra Small Economy Xingyuan Extra Small Standard Xingyuan Extra Small Express	Disposal or return at no extra charge	Free disposal	Free disposal