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Drop-off points
Xingyuan Express Extra Small, Xingyuan Standard Extra Small, Xingyuan Economy Extra Small, Xingyuan Express Budget, Xingyuan Standard Budget, Xingyuan Economy Budget, Xingyuan Express Small, Xingyuan Standard Small, Xingyuan Economy Small, Xingyuan Express Big, Xingyuan Standard Big, Xingyuan Economy Big, Xingyuan Express Premium Small, Xingyuan Standard Premium Small, Xingyuan Economy Premium Small, Xingyuan Express Premium Big, Xingyuan Standard Premium Big, Xingyuan Economy Premium Big
| Address | Customer service phone number | Opening hours |
|---|---|---|
| Xingyuan Guangzhou Warehouse: Guangdong Province, Guangzhou, Baiyun District, Hebian, No. 3 Helong Erheng Road, No. B127 Xingyuan International | 18927589892, 13924005816, 18144871819, 19820290015, 15374055789, 19128287781 | Mon-Sun 9:00–18:30, break 12:00–13:30 Additional working hours: Mon-Sat 19:30–22:30 |
| Xingyuan Suifenhe Warehouse: Heilongjiang Province, Mudanjiang, Suifenhe, Wusuli Street Comprehensive Bonded Zone, East of Haidu Electromechanical Warehouse 5, Gate 1 | 18927589892, 13924005816, 18144871819, 19820290015, 15374055789, 19128287781 | Mon-Sun 9:00–18:30, break 12:00–13:30 Additional working hours: Mon-Sat 19:30–22:30 |
| Warehouse No. 5, Cross-border E-commerce Industrial Park, Alashankou Bonded Zone, Baoliu Street, Alashankou City Bortala Mongol Autonomous Prefecture, Xinjiang, China | 18927589892, 13924005816, 18144871819, 19820290015, 15374055789, 19128287781 | Mon-Sun 9:00–18:30, break 12:00–13:30 Additional working hours: Mon-Sat 19:30–22:30 |
You can use the shipping provider’s pick-up service.
Contacts
| Phone number | WeChat ID | Working hours | ||
|---|---|---|---|---|
| Contact person: Zhang Zhen | 17820557781 | OZON-xingyuan | 454565306@qq.com | — |
| Contact person: Jia Jia | 19820290015 | XY-express | ozon666xy@163.com | — |
| Xingyuan Customer Service No.1 | 18927589892 | 18927589892 | 18144871819@163.com | Mon-Sun 9:00–18:30, break 12:00–13:30 Additional working hours: Mon-Sat 19:30–22:30 |
| Xingyuan Customer Service No.3 | 13924005816 | 13924005816 | 18927589892@163.com | Mon-Sun 9:00–18:30, break 12:00–13:30 Additional working hours: Mon-Sat 19:30–22:30 |
| Xingyuan Channel Consultant No.1 | 18144871819 | 18144871819 | — | Mon-Sun 9:00–18:30, break 12:00–13:30 Additional working hours: Mon-Sat 19:30–22:30 |
| Xingyuan Channel Consultant No.2 | 19820290015 | 19820290015 | — | Mon-Sun 9:00–18:30, break 12:00–13:30 Additional working hours: Mon-Sat 19:30–22:30 |
| Xingyuan Channel Consultant No.3 | 15374055789 | 15374055789 | — | Mon-Sun 9:00–18:30, break 12:00–13:30 Additional working hours: Mon-Sat 19:30–22:30 |
| Xingyuan Reverse Returns | 19128287781 | 19128287781 | — | Mon-Sun 9:00–18:30, break 12:00–13:30 Additional working hours: Mon-Sat 19:30–22:30 |
Shipping restrictions
Xingyuan Express Extra Small, Xingyuan Standard Extra Small, Xingyuan Economy Extra Small, Xingyuan Express Budget, Xingyuan Standard Budget, Xingyuan Economy Budget, Xingyuan Express Small, Xingyuan Standard Small, Xingyuan Economy Small, Xingyuan Express Big, Xingyuan Standard Big, Xingyuan Economy Big, Xingyuan Express Premium Small, Xingyuan Standard Premium Small, Xingyuan Economy Premium Small, Xingyuan Express Premium Big, Xingyuan Standard Premium Big, Xingyuan Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates
You can calculate the delivery cost using our calculator.
Forward logistics
| Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
|---|---|---|---|---|
| XY Express Extra Small | 5–10 | ¥3 + ¥0.045/1 g | ¥3 + ¥0.045/1 g | Allowed |
| XY Express Budget | 5–10 | ¥23 + ¥0.033/1 g | ¥23 + ¥0.033/1 g | Allowed |
| XY Express Small | 5–10 | ¥16 + ¥0.045/1 g | ¥16 + ¥0.045/1 g | Allowed |
| XY Express Big | 5–10 | ¥36 + ¥0.033/1 g | ¥36 + ¥0.033/1 g | Allowed |
| XY Express Premium Small | 5–10 | ¥22 + ¥0.045/1 g | ¥22 + ¥0.045/1 g | Allowed |
| XY Express Premium Big | 5–10 | ¥62 + ¥0.033/1 g | ¥62 + ¥0.033/1 g | Allowed |
Reverse logistics
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Xingyuan Express Extra Small Xingyuan Express Budget |
Free return | Free disposal | Free disposal |
| Xingyuan Express Small Xingyuan Express Big Xingyuan Express Premium Small Xingyuan Express Premium Big |
Free return | 1 × Forward logistics cost | 1 × Forward logistics cost |
Compensation rate
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times
Conditions and rates until 01.12.2024
Conditions
Xingyuan Express, Xingyuan Land, Xingyuan Super Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 300,000 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
Xingyuan Small
- Maximum shipment weight: 200 g.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 350 CNY.
- Products with batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 350 CNY.
Xingyuan Extra Small Economy, Xingyuan Extra Small Standard, Xingyuan Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,000 RUB.
Rates
Forward logistics
Xingyuan Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less than 90 cm, the cost is calculated by physical weight;
- equal or more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 20.00 CNY | 6.00 CNY |
| Courier delivery | 23.00 CNY | 6.00 CNY |
Xingyuan Express delivery times and rates from 15.05.2024 (PDF)
Xingyuan Land
Rocket RU Ground Specials. Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 20.00 CNY | 4.30 CNY |
| Courier delivery | 23.00 CNY | 4.30 CNY |
Xingyuan Land delivery times and rates from 15.05.2024 (PDF)
Xingyuan Small
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Billing starts from 50 g. Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point | 15.00 CNY | 0.04 CNY |
Xingyuan Small delivery times and rates from 12.03.2024 (PDF)
Xingyuan Super Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 17.00 CNY | 3.70 CNY |
Xingyuan Super Economy delivery times and rates (PDF)
Xingyuan Extra Small Economy, Xingyuan Extra Small Standard, Xingyuan Extra Small Express
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy) | 3.00 CNY | 0.024 CNY |
| To pick-up point (Standard) | 3.00 CNY | 0.036 CNY |
| To pick-up point (Express) | 3.00 CNY | 0.046 CNY |
Xingyuan Extra Small Economy delivery times and rates (PDF)
Xingyuan Extra Small Standard delivery times and rates (PDF)
Xingyuan Extra Small Express delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Xingyuan Express Xingyuan Land Xingyuan Small Xingyuan Super Economy |
Free | Free | Free |
| Xingyuan Extra Small Economy Xingyuan Extra Small Standard Xingyuan Extra Small Express |
Disposal or return at no extra charge | Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: ozon666xy@163.com.
