RETS

Drop-off points #

RETS Standard Extra Small, RETS Economy Extra Small, RETS Standard Budget, RETS Economy Budget, RETS Standard Small, RETS Economy Small, RETS Standard Premium Small, RETS Economy Premium Small, RETS Economy Premium Big

Address Contact person Opening hours
Guangzhou, Baiyun District, Longju Street, Nansun Village, Southwest Longhe, Hengdian Road, No. 3 Zhang Jinbao; tel.: 19104533111 Mon-Sun 9:00–00:00
Harbin, Daoli District, Qunli, Sifangtai Avenue, Minsheng Shangdu Phase II (Fuyuan) Community Store, Store B38-3 Mr. Hu; tel.: 13945006370 Mon-Sun 8:30–18:30
Harbin City, Heilongjiang Province, Xiangfang District, Bonded Third Road, No. 1, No. 4 warehouse Russia through the collection of international logistics Yu Xiufeng; tel.: 13613662685 Mon-Sun 8:30–18:30
Yiwu City, Zhejiang Province, Beiyuan Street, Huancheng West Road D330, the ground floor of the complex building ETS Yiwu warehouse Luo Renhua; tel.: 15606798899 Mon-Sun 9:00–18:00
Jiaxing City, Zhejiang Province, Changning Road, Nanhu District, No. 128, Building 7, the first floor of ETS Jiaxing warehouse Li Jiacheng; tel.: 18267373388 Mon-Sun 9:00–18:00
Hunan, Changsha, Kaifu District, Qingzhuhu Street, Ruikang Pharmaceutical Science and Technology Park, Building C11, ETS Changsha warehouse Li Dan; tel.: 18973116769 Mon-Sat 9:00–00:00
Fujian Province, Longyan City, Xinluo District, Phoenix Road, Phoenix Garden, ETS Longyan Warehouse, Shop 1 Chen Xiaoming; tel.: 13599531431 Mon-Sat 9:00–00:00
Fujian Province, Zhangzhou City, Ruijing Road, No. 95-19, ETS Zhangzhou Warehouse Chen Xiaohui; tel.: 13599531431 Mon-Sat 9:00–00:00
Foshan City, Nanhai District, Huangqi Baisha, Xinglian Sanxin Village, 2nd Street, No. 2, Express Home ETS Foshan Warehouse Fu Xinyi; tel.: 15157959979 Mon-Sun 9:00–22:00
Warehouse No. 58, Cangmen Village, Xinzhu Street, International Port District, Xi’an City, Shaanxi Province Su Canyang; tel.: 13022900563 Mon-Sun 9:00–20:00
Building A12, 1st Floor, Yimeijia Industrial Park, Si Village, Tangxia Town, Dongguan City, OZON Eton International Logistics Tangxia Warehouse Yu Haitao; tel.: 13945006749 Mon-Sun 00:00-23:59
Heilongjiang Province, Harbin City, Daoli District, Lingkong Economic Zone, Lingkong First Avenue, Eton International Logistics Group Co., Ltd. Manager Zhao; tel.: 13945006792 Mon-Sun 8:30-18:30
No. 3, Longhe Xi’nan Heng’er Road, Nan Village, Longgui Street, Baiyun District, Guangzhou City, Eton OZON Warehouse Manager Zhang; tel.: 13945005372 Mon-Sun 00:00-23:59
No. 669 Ruiyun Road, Dachen Town, Yiwu City, Building 1, 1st Floor, opposite the main gate, Zhaolin Industrial Complex, Eton OZON Warehouse Manager Wang; tel.: 13945006752 Mon-Sun 00:00-23:59
Building 2, 1st Floor, No. 518 Kangzhuang South Road, Jiangbei District, Ningbo City, OZON Warehouse Manager Chen; tel.: 13945006753 Mon-Sun 00:00-23:59
No. 216 Pushang Avenue, Cangshan District, Fuzhou City, Fujian Province Zhou Danquan; tel.: 15880245824 Mon-Sat 09:00-00:00
Room 1404, Unit 1, Commercial-Residential Building 5, Global Harbor Complex, No. 1050 Liyushan South Road, Tianjin Road Subdistrict, High-Tech Zone (Xinshi District), Urumqi City, Xinjiang Sun Long; tel.: 18324043333 Mon-Sat 09:00-00:00

You can use the shipping provider’s pick-up service.

Contacts #

Contacts Phone number WeChat ID Email
Ms. Liu 13199387777 shuqing7777 lsq@ets-express.com

Shipping restrictions #

RETS Standard Extra Small, RETS Economy Extra Small, RETS Standard Budget, RETS Economy Budget, RETS Standard Small, RETS Economy Small, RETS Standard Premium Small, RETS Economy Premium Small, RETS Economy Premium Big

Shipping provider’s list of prohibited products (PDF)

Restrictions of the EEC (PDF)

Rates #

You can calculate the delivery cost using our calculator.

Forward logistics #

Method Drop-off delivery
to Moscow, days
To pick-up point Courier delivery Batteries
RETS Standard Extra Small 10–15 ¥2.8 + ¥0.0335/1 g - Allowed
RETS Standard Budget 10–15 ¥22.9 + ¥0.0246/1 g - Allowed
RETS Standard Small 10–15 ¥15 + ¥0.033/1 g ¥18.5 + ¥0.033/1 g Allowed
RETS Standard Premium Small 10–15 ¥21.9 + ¥0.034/1 g ¥25.4 + ¥0.034/1 g Allowed

Reverse logistics #

Method Shipments not sent
from the drop-off point
Shipments canceled
before customs clearance
Unclaimed shipments
RETS Standard Extra Small

RETS Standard Budget
Free return Free disposal Free disposal
RETS Standard Small

RETS Standard Premium Small
Free return 1.5 × Forward logistics cost 1.5 × Forward logistics cost

Compensation rate #

Shipment group Maximum compensation for loss or damage
Extra Small
Budget
Up to 1,500 RUB
Small
Big
Up to 7,000 RUB
Premium Small
Premium Big
Up to 250,000 RUB

Delivery times #

Standard (PDF)

Economy (PDF)

Conditions and rates until 01.12.2024

Conditions

RETS Express

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 150,000 RUB.
  • Products with batteries can’t be shipped.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

RETS Standard

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 150,000 RUB.
  • Products with batteries (only devices with batteries inside) are allowed to be shipped. MSDS is not required. Maximum power is 100 Wh.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

RETS Economy

  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 150,000 RUB.
  • Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required. Maximum power is not limited.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

RETS Extra Small Express

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 1,500 RUB.
  • Products with batteries can’t be shipped.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

RETS Extra Small Standard

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 1,500 RUB.
  • Products with batteries (only devices with batteries inside) are allowed to be shipped. MSDS is not required. Maximum power is 100 Wh.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

RETS Extra Small Economy

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 1,500 RUB.
  • Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required. Maximum power is not limited.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.

Rates

Forward logistics

RETS Express, RETS Standard

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

  • less or equal to 90 cm, the cost is calculated by physical weight;
  • more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.

Weight measurements are rounded upward in 100 g increments.

Delivery Shipment 100 g
To pick-up point (Express) 16.50 CNY 4.80 CNY
Courier delivery (Express) 16.50 CNY 5.30 CNY
To pick-up point (Standard) 18.00 CNY 4.20 CNY
Courier delivery (Standard) 18.00 CNY 4.70 CNY

RETS Express delivery times and rates (PDF)

RETS Standard delivery times and rates (PDF)

RETS Economy

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 100 g increments.

Delivery Shipment 100 g
To pick-up point 15.00 CNY 3.60 CNY
Courier delivery 15.00 CNY 4.00 CNY

RETS Economy delivery times and rates (PDF)

RETS Extra Small Express, RETS Extra Small Standard, RETS Extra Small Economy

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 1 g increments.

Delivery Shipment 1 g
To pick-up point (Express) 2.95 CNY 0.045 CNY
To pick-up point (Standard) 2.95 CNY 0.035 CNY
To pick-up point (Economy) 2.95 CNY 0.023 CNY

RETS Extra Small Express delivery times and rates (PDF)

RETS Extra Small Standard delivery times and rates (PDF)

RETS Extra Small Economy delivery times and rates (PDF)

Returns and cancellations

Shipping provider Shipments not sent
from the Drop-off point
Shipments canceled
before customs clearance
Unclaimed shipments
RETS Express

RETS Standard

RETS Economy
Disposal or return
at no extra charge
Delivery rate from China to Russia × 1 Delivery rate from China to Russia × 1.5
RETS Extra Small Express

RETS Extra Small Standard

RETS Extra Small Economy
Disposal or return
at no extra charge
Free disposal Free disposal

To arrange a return, contact the carrier by mail: ozon@ets-express.com.

Official website

Track shipments here

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