Drop-off points #
RETS Standard Extra Small, RETS Economy Extra Small, RETS Standard Budget, RETS Economy Budget, RETS Standard Small, RETS Economy Small, RETS Standard Premium Small, RETS Economy Premium Small, RETS Economy Premium Big
| Address | Contact person | Opening hours |
|---|---|---|
| Guangzhou, Baiyun District, Longju Street, Nansun Village, Southwest Longhe, Hengdian Road, No. 3 | Zhang Jinbao; tel.: 19104533111 | Mon-Sun 9:00–00:00 |
| Harbin, Daoli District, Qunli, Sifangtai Avenue, Minsheng Shangdu Phase II (Fuyuan) Community Store, Store B38-3 | Mr. Hu; tel.: 13945006370 | Mon-Sun 8:30–18:30 |
| Harbin City, Heilongjiang Province, Xiangfang District, Bonded Third Road, No. 1, No. 4 warehouse Russia through the collection of international logistics | Yu Xiufeng; tel.: 13613662685 | Mon-Sun 8:30–18:30 |
| Yiwu City, Zhejiang Province, Beiyuan Street, Huancheng West Road D330, the ground floor of the complex building ETS Yiwu warehouse | Luo Renhua; tel.: 15606798899 | Mon-Sun 9:00–18:00 |
| Jiaxing City, Zhejiang Province, Changning Road, Nanhu District, No. 128, Building 7, the first floor of ETS Jiaxing warehouse | Li Jiacheng; tel.: 18267373388 | Mon-Sun 9:00–18:00 |
| Hunan, Changsha, Kaifu District, Qingzhuhu Street, Ruikang Pharmaceutical Science and Technology Park, Building C11, ETS Changsha warehouse | Li Dan; tel.: 18973116769 | Mon-Sat 9:00–00:00 |
| Fujian Province, Longyan City, Xinluo District, Phoenix Road, Phoenix Garden, ETS Longyan Warehouse, Shop 1 | Chen Xiaoming; tel.: 13599531431 | Mon-Sat 9:00–00:00 |
| Fujian Province, Zhangzhou City, Ruijing Road, No. 95-19, ETS Zhangzhou Warehouse | Chen Xiaohui; tel.: 13599531431 | Mon-Sat 9:00–00:00 |
| Foshan City, Nanhai District, Huangqi Baisha, Xinglian Sanxin Village, 2nd Street, No. 2, Express Home ETS Foshan Warehouse | Fu Xinyi; tel.: 15157959979 | Mon-Sun 9:00–22:00 |
| Warehouse No. 58, Cangmen Village, Xinzhu Street, International Port District, Xi’an City, Shaanxi Province | Su Canyang; tel.: 13022900563 | Mon-Sun 9:00–20:00 |
| Building A12, 1st Floor, Yimeijia Industrial Park, Si Village, Tangxia Town, Dongguan City, OZON Eton International Logistics Tangxia Warehouse | Yu Haitao; tel.: 13945006749 | Mon-Sun 00:00-23:59 |
| Heilongjiang Province, Harbin City, Daoli District, Lingkong Economic Zone, Lingkong First Avenue, Eton International Logistics Group Co., Ltd. | Manager Zhao; tel.: 13945006792 | Mon-Sun 8:30-18:30 |
| No. 3, Longhe Xi’nan Heng’er Road, Nan Village, Longgui Street, Baiyun District, Guangzhou City, Eton OZON Warehouse | Manager Zhang; tel.: 13945005372 | Mon-Sun 00:00-23:59 |
| No. 669 Ruiyun Road, Dachen Town, Yiwu City, Building 1, 1st Floor, opposite the main gate, Zhaolin Industrial Complex, Eton OZON Warehouse | Manager Wang; tel.: 13945006752 | Mon-Sun 00:00-23:59 |
| Building 2, 1st Floor, No. 518 Kangzhuang South Road, Jiangbei District, Ningbo City, OZON Warehouse | Manager Chen; tel.: 13945006753 | Mon-Sun 00:00-23:59 |
| No. 216 Pushang Avenue, Cangshan District, Fuzhou City, Fujian Province | Zhou Danquan; tel.: 15880245824 | Mon-Sat 09:00-00:00 |
| Room 1404, Unit 1, Commercial-Residential Building 5, Global Harbor Complex, No. 1050 Liyushan South Road, Tianjin Road Subdistrict, High-Tech Zone (Xinshi District), Urumqi City, Xinjiang | Sun Long; tel.: 18324043333 | Mon-Sat 09:00-00:00 |
You can use the shipping provider’s pick-up service.
Contacts #
| Contacts | Phone number | WeChat ID | |
|---|---|---|---|
| Ms. Liu | 13199387777 | shuqing7777 | lsq@ets-express.com |
Shipping restrictions #
RETS Standard Extra Small, RETS Economy Extra Small, RETS Standard Budget, RETS Economy Budget, RETS Standard Small, RETS Economy Small, RETS Standard Premium Small, RETS Economy Premium Small, RETS Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates #
You can calculate the delivery cost using our calculator.
Forward logistics #
| Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
|---|---|---|---|---|
| RETS Standard Extra Small | 10–15 | ¥2.8 + ¥0.0335/1 g | - | Allowed |
| RETS Standard Budget | 10–15 | ¥22.9 + ¥0.0246/1 g | - | Allowed |
| RETS Standard Small | 10–15 | ¥15 + ¥0.033/1 g | ¥18.5 + ¥0.033/1 g | Allowed |
| RETS Standard Premium Small | 10–15 | ¥21.9 + ¥0.034/1 g | ¥25.4 + ¥0.034/1 g | Allowed |
Reverse logistics #
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| RETS Standard Extra Small RETS Standard Budget |
Free return | Free disposal | Free disposal |
| RETS Standard Small RETS Standard Premium Small |
Free return | 1.5 × Forward logistics cost | 1.5 × Forward logistics cost |
Compensation rate #
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times #
Conditions and rates until 01.12.2024
Conditions
RETS Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Standard
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries (only devices with batteries inside) are allowed to be shipped. MSDS is not required. Maximum power is 100 Wh.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required. Maximum power is not limited.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Extra Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries (only devices with batteries inside) are allowed to be shipped. MSDS is not required. Maximum power is 100 Wh.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
RETS Extra Small Economy
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required. Maximum power is not limited.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Rates
Forward logistics
RETS Express, RETS Standard
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Express) | 16.50 CNY | 4.80 CNY |
| Courier delivery (Express) | 16.50 CNY | 5.30 CNY |
| To pick-up point (Standard) | 18.00 CNY | 4.20 CNY |
| Courier delivery (Standard) | 18.00 CNY | 4.70 CNY |
RETS Express delivery times and rates (PDF)
RETS Standard delivery times and rates (PDF)
RETS Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 15.00 CNY | 3.60 CNY |
| Courier delivery | 15.00 CNY | 4.00 CNY |
RETS Economy delivery times and rates (PDF)
RETS Extra Small Express, RETS Extra Small Standard, RETS Extra Small Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Express) | 2.95 CNY | 0.045 CNY |
| To pick-up point (Standard) | 2.95 CNY | 0.035 CNY |
| To pick-up point (Economy) | 2.95 CNY | 0.023 CNY |
RETS Extra Small Express delivery times and rates (PDF)
RETS Extra Small Standard delivery times and rates (PDF)
RETS Extra Small Economy delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| RETS Express RETS Standard RETS Economy |
Disposal or return at no extra charge |
Delivery rate from China to Russia × 1 | Delivery rate from China to Russia × 1.5 |
| RETS Extra Small Express RETS Extra Small Standard RETS Extra Small Economy |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: ozon@ets-express.com.
