Drop-off points #
GUOO Express Extra Small, GUOO Standard Extra Small, GUOO Economy Extra Small, GUOO Economy Budget, GUOO Express Small, GUOO Standard Small, GUOO Economy Small, GUOO Economy Big, GUOO Express Premium Small, GUOO Economy Premium Small, GUOO Economy Premium Big
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Shenzhen City, Longgang District, Pinghu Street, Xinsha Avenue 180, warehouse №3 | Mr. Tan; tel.: 13202251622; WeChat ID: tan1622-1314 | Mon-Sat 9:00–00:00 |
| Guangdong Province, Shenzhen City, Longgang District, Pinghu Street, Shansha Community, Shansha Road 1, Building 3, Factory 101 | Wang Ziqin; tel.: 13927453687 | Opening hours: Mon-Sat 9:00–00:00 |
| Guangdong Province, Shenzhen City, Bao’an District, Fuyong Street, Xinhe East 4th Lane, No. 17, GUOO | Wang Hua; tel.: 15338778456 | Mon-Sat 9:00–00:00 |
| Guangdong Province, Guangzhou City, Baiyun District, Longgui Street, Beicun Huangzi Industrial Park, Hantou Road, No. 20, GUOO | Luo Zhang; tel.: 15665002607 | Mon-Sat 9:00–00:00 |
| Fujian Province, Jinjiang City, Chidian Town, Futang Community No. 43, GUOO Shop | Mr. Xu; WeChat ID: 18059980205 | Mon-Sat 9:00–21:00 |
| Guangdong Province, Shenzhen City, Longhua District, Dalang Street, Langkou Community, Zhenjia Industrial Park, Building 3, No. 112 | Mr. Mai; tel.: 19313388881 | Mon-Sat 9:00–18:00 |
| Guangdong Province, Guangzhou City, Baiyun District, Junhe Street, Luogang Weiluo Village, Junyue Industrial Park, Building A 103 | Mr. Zhan; WeChat ID: 18848323768 | Mon-Sat 9:00–18:00 |
| Guangdong Province, Dongguan City, No.5 North Baisha Road, Kakushang Industrial Park, 101 | Mr. Peng; WeChat ID: 13480013801 | Mon-Sat 9:00–18:00 |
| Zhejiang Province, Jinhua City, Yiwu City, Beiyuan Street, Lingyun District 5, Building 56, Unit 1, Floor 1 | Wu Luqian; tel.: 18006517396 | Mon-Sat 9:00–18:00 |
| Zhejiang Province, Ningbo City, Haishu District, Shiyuan Road, No. 410-18 | Fan Guoqin; WeChat ID: 15888059253 Li Caifeng; WeChat ID: 15888591840 |
Mon-Sat 9:00–22:00 |
| Guangdong province, Zhongshan City, Henglan village, Yongxingbei Street, 34, 1st floor | Kelly; tel.: 15361640416 | Mon-Fri 9:00–20:30; Sat 9:00-18:00 |
| Shanghai City, Jiading district, Jiangqiao village, Xinghua Street, 981, Building 1, 1st floor | Mr. Lei; tel.: 18636600611 Ms. Wang; tel.: 15089966609 |
Mon-Sat 9:00–22:00 |
| Yiwu City, Yiwu E-Commerce Industrial Park, JD Asia No. 1, Warehouse 1, Floor 2, Door 8 | Chen Xiaoyi; tel.: 17727597260 Liu Chengli; tel.: 18314914466 |
Mon-Sat 9:00–22:00 |
| Hebei Province, Baoding City, Gaobeidian, Raw Materials Trading Center A2-075 | Mr. Guan; tel.: 18532396661 | Mon-Sat 9:00–24:00 |
| Fujian Province, Xiamen City, Jimei District, Yinjiang Road No. 128-25 | Chen Zhiwei; tel.: 15105998277 | Mon-Sat 9:00–24:00 |
| Fujian Province, Quanzhou City, Licheng, Nanhuan Road, Caizhuang Industrial Zone, Hongyuan 2nd Street, No. 18, GUOO | Mr. Zhao; tel.: 15375710118 | Mon-Sat 9:00-18:00 |
| Guangdong Province, Dongguan City, No. 115 Wangsha Road, Yishang Hongmei Logistics Park, 1st Floor, Platform 2-2 | Mr. Xu; tel.: 18122871982 WeChat ID: _07690769 |
Mon-Sun 8:00-20:00 |
| Heilongjiang Province, Heihe Free Trade Zone, Ergonghe Industrial Park, Incubation Base, Phase 1, GUOO Border Warehouse, No. 1 | Candy; tel.: 17748599032 | Mon-Sat 9:00-18:00 |
| Guangdong Province, Dongguan City, Fenggang Town, Fenghuangwei 1st Road, No. 37, 1st Floor, Room 102 | Mr. Ye; tel.: 13302693143 | Mon-Sat 9:00-00:00 |
| Shenzhen City, Baoan District, Gushu Haibin New Village, Wangshi Industrial Zone, 1st Floor, GUOO | Ma Yinglong; tel.: 18138232305 | Mon-Sat 9:00-00:00 |
| Fujian Province, Putian City, Licheng Middle Road, South Suburb Phase II Community, Building 11, GUOO | Mr. Xu; tel.: 18059980205 WeChat ID: 18059980205 |
Mon-Sat 9:00-00:00 |
| Foshan City, Nanhai District, Dali Town, Huangqi Haibei Avenue, No. 223, Shop No. 009 | Jiang Qingming; tel.: 18620433668 WeChat ID: jqjq2261468327 |
Mon-Sat 9:00-00:00 |
| Zhejiang, Hangzhou, Linping District, Donghu Street, Hongfeng Road, No. 603, Building 1, 1st Floor | Zhang Liang; tel.: 13336195232 | Mon-Sat 9:00-00:00 |
| Dongguan City, Houjie Town, Chiling (Santun), No. 86 Fumin Road, Zhengtong, Building B, Second Floor | Guo Chunying; tel.: 18926895632 | Mon-Sat 9:00-00:00 |
| Fujian Province, Fuzhou City, Cangshan District, Yexia Road, No. 19, Building 3, 2nd Floor, Room 1 | Mr. Lu; tel.: 13555036655 WeChat ID: 13555036655 Miss Tang; tel.: 17349653578 |
Mon-Sat 9:00-00:00 |
| Shenzhen, Futian District, Huaqiang North, SEG Technology Park, Building 4, West 4th Floor, AC01 | Li Jiangan; tel.: 13434445177 | Mon-Sat 9:00-24:00 |
| Fujian Province, Xiamen City, Siming District, Lianqian Street, Yunding Middle Road, No. 475, Yajushe | Ms. Lu; tel.: 13023930710 | Mon-Sat 9:00-24:00 |
| Fujian Province, Longyan City, Xinluo District, Longgong Road, No. 8 | Lai Xuehua; tel.: 18159867936 | Mon-Sat 9:00-24:00 |
| Guangdong Province, Foshan City, Shunde District, Lecong Town, Luzhou Village, Hengxisha Industrial Zone, No. 5, Building 1, No. 06-07 | Mr. Ren; tel.: 17158875111 | Mon-Sat 9:00-18:00 |
| Shenzhen, Longgang District, Bantian, Yongxiang Road, Gaolite Smart Energy Industrial Park (South Gate), Steel Structure Warehouse No. 7-2 | Mr.Wang; tel.: 15314590799 | Mon-Sat 9:00-18:00 |
| Fujian Province, Fuzhou City, Cangshan District, Jianxin Town, No. 152 Guanpu Road, Fuda Automation, Building 24, Gate A, GUOO | Zhang Xiaofang; tel.: 15280868819 WeChat ID: MF2526 |
Mon-Sat 11:00-19:00 |
| Guangdong Province, Zhongshan City, Guzhen Town, Caoer, Dong’an North Road, No. 494, Shop E | Mr. Hong; tel.: 13680212241 WeChat ID: 13680212241 |
Mon-Sat 11:00-19:00 |
| Zhejiang province, Hangzhou city, Linping District, Donghu Street, Hongfeng Road, No. 603, Building 1, 1st Floor | Zhang Liang; tel.: 13336195232 | Mon-Sat 9:00-24:00 |
You can use the shipping provider’s pick-up service.
Contacts #
| Working hours | WeChat ID | ||
|---|---|---|---|
| Customer support service | Mon-Sat 9:00–12:00, 13:30–18:00 | Nancy_9504 | kfb@hrbguoo.com |
Shipping restrictions #
GUOO Express Extra Small, GUOO Standard Extra Small, GUOO Economy Extra Small, GUOO Economy Budget, GUOO Express Small, GUOO Standard Small, GUOO Economy Small, GUOO Economy Big, GUOO Express Premium Small, GUOO Economy Premium Small, GUOO Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates #
You can calculate the delivery cost using our calculator.
Forward logistics #
Reverse logistics #
Compensation rate #
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times #
Conditions and rates until 01.12.2024
Conditions
GUOO Super Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries can’t be shipped.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it.
GUOO Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries are allowed to be shipped. Maximum power is 100 Wh.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries are allowed to be shipped. Maximum power isn’t limited.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Small Economy, GUOO Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Extra Small Economy, GUOO Extra Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1 500 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1 000 RUB.
GUOO Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1 500 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1 000 RUB.
Rates
Forward logistics
GUOO Super Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 16.50 CNY | 4.80 CNY |
| Courier delivery | 16.50 CNY | 5.30 CNY |
GUOO Super Express delivery times and rates (PDF)
GUOO Express, GUOO Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Express) | 18.00 CNY | 4.20 CNY |
| Courier delivery (Express) | 18.00 CNY | 4.70 CNY |
| To pick-up point (Economy) | 15.00 CNY | 3.60 CNY |
| Courier delivery (Economy) | 15.00 CNY | 3.90 CNY |
GUOO Express delivery times and rates (PDF)
GUOO Economy delivery times and rates (PDF)
GUOO Small Economy, GUOO Small Standard, GUOO Small Express
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy) | 11.50 CNY | 0.028 CNY |
| To pick-up point (Standard) | 12.50 CNY | 0.034 CNY |
| To pick-up point (Express) | 12.00 CNY | 0.043 CNY |
GUOO Small Economy delivery times and rates (PDF)
GUOO Small Standard delivery times and rates (PDF)
GUOO Small Express delivery times and rates (PDF)
GUOO Extra Small Economy, GUOO Extra Small Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy) | 3.32 CNY | 0.025 CNY |
| To pick-up point (Standard) | 3.32 CNY | 0.037 CNY |
GUOO Extra Small Economy delivery times and rates (PDF)
GUOO Extra Small Standard delivery times and rates (PDF)
GUOO Extra Small Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Express) | 3.32 CNY | 0.048 CNY |
GUOO Extra Small Express delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| GUOO Super Express GUOO Express GUOO Economy |
Free disposal | - Free disposal - Delivery rate from China to Russia × 1 |
- Free disposal - Delivery rate from China to Russia × 1,5 |
| GUOO Extra Small Economy GUOO Extra Small Standard GUOO Extra Small Express GUOO Small Economy GUOO Small Standard GUOO Small Express |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: nancy@hrgguoo.com, katherine@hrbguoo.com.