Drop-off points
GUOO Express Extra Small, GUOO Standard Extra Small, GUOO Economy Extra Small, GUOO Economy Budget, GUOO Express Small, GUOO Standard Small, GUOO Economy Small, GUOO Economy Big, GUOO Express Premium Small, GUOO Economy Premium Small, GUOO Economy Premium Big
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Shenzhen City, Longgang District, Pinghu Street, Xinsha Avenue 180, warehouse №3 | Mr. Tan; tel.: 13202251622; WeChat ID: tan1622-1314 | Mon-Sat 9:00–00:00 |
| Plant 3, No. 84 Wanfu Road, Fumin Industrial Zone 2, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong | Wang Ziqin; tel.: 13927453687 | Opening hours: Mon-Sat 9:00–00:00 |
| 1st Floor, Building 11, Nongmu Industrial Park, No. 66 Rifu Road, Baishixia East Area, Fuyong Street, Bao’an District, Shenzhen, Guangdong | Wang Hua; tel.: 15338778456 | Mon-Sat 9:00–00:00 |
| GUOO Quanzhou Fulfillment Center, Right side of main entrance, Benle Sporting Goods, Approx. 160m south of Jinfu, Residential Quarter, Chitang Village, Chidian Town, Jinjiang City, Fujian Province, China | Mr. Xu; tel.: 18850508881; WeChat ID: 18059980205 | Mon-Sat 9:00–21:00 |
| Guangdong Province, Guangzhou City, Baiyun District, Junhe Street, Luogang Weiluo Village, Junyue Industrial Park, Building A 103 | Mr. Zhan; WeChat ID: 18848323768 | Mon-Sat 9:00–18:00 |
| Guangdong Province, Dongguan City, No.5 North Baisha Road, Kakushang Industrial Park, 101 | Mr. Peng; WeChat ID: 13480013801 | Mon-Sat 9:00–18:00 |
| Zhejiang Province, Jinhua City, Yiwu City, Beiyuan Street, Lingyun District 5, Building 56, Unit 1, Floor 1 | Wang Yatao/Mr. Li; tel.: 13939016357, 19939352568 | Mon-Sat 9:00–18:00 |
| Zhejiang Province, Ningbo City, Haishu District, Shiyuan Road, No. 410-18 | Fan Guoqin; WeChat ID: 15888059253 Li Caifeng; WeChat ID: 15888591840 |
Mon-Sat 9:00–22:00 |
| Guangdong province, Zhongshan City, Henglan village, Yongxingbei Street, 34, 1st floor | Kelly; tel.: 15361640416 | Mon-Fri 9:00–20:30; Sat 9:00-18:00 |
| No. 2, Unit 2, Building 103, Zone 4, North Railway Station Area, Houzhai Street, Yiwu City, Jinhua City, Zhejiang Province | Chen Xiaoyi; tel.: 17727597260 Liu Chengli; tel.: 18314914466 |
Mon-Sat 9:00–22:00 |
| A2-018, Hedao Accessories Trading Center Baigou Town, Gaobeidian City, Baoding, Hebei | Mr. Guan; tel.: 18532396661 | Mon-Sat 9:00–24:00 |
| No. 122-106 Tian’an Road, Jimei District, Xiamen, Fujian | Mr Chen; tel.: 15105998277 | Mon-Sat 9:00–18:00 |
| No. 158, Huxiang District, Shangguo Community, Xintang Street, Jinjiang City, Quanzhou, Fujian | Mr Chen; tel.: 13459214785 | Mon-Sat 9:00-18:00 |
| No. 123 Wangsha Road, Hongmei Town, Dongguan City, Guangdong Province, ESR Hongmei Logistics Park, 1st Floor, Warehouse No. 1, Dock 1-4 | Ling Ying; tel.: 13711807507 WeChat ID: qfl321_ |
Mon-Sun 8:00-20:00 |
| Warehouse No. 1-2, Border Trade Transaction Point, Baili Road, Central East Street, Heihe City, Heilongjiang Province | Candy; tel.: 17748599032 | Mon-Sun 9:00-18:00 |
| Room 101, Building 16, No. 24, Guangyu Road, Tangxia Village 4, Dongguan City (GUOO) | Mr.Li; tel.: 17707691508 | Mon-Sun 9:00-18:00 |
| 1st Floor, Building C, Hengmingzhu Industrial Park, Qianjin 2nd Road, Xixiang Street, Bao’an District, Shenzhen, Guangdong, China | Ma Yinglong; tel.: 18138232305 | Mon-Sat 9:00-00:00 |
| GUOO Putian Fulfillment Center, Next to Yuejie Culture, Fangyuan No.1, No. 318 North 821 Street, Licheng District, Putian City, Fujian Province, China | Mr. Huang; tel.: 13505067436 WeChat ID: 18059980205 |
Mon-Sat 9:00-00:00 |
| Foshan City, Nanhai District, Dali Town, Huangqi Haibei Avenue, No. 223, Shop No. 009 | Jiang Qingming; tel.: 18620433668 WeChat ID: jqjq2261468327 |
Mon-Sat 9:00-00:00 |
| Dongguan City, Houjie Town, Chiling (Santun), No. 86 Fumin Road, Zhengtong, Building B, Second Floor | Guo Chunying; tel.: 18926895632 | Mon-Sat 9:00-00:00 |
| Shenzhen, Futian District, Huaqiang North, SEG Technology Park, Building 4, West 4th Floor, AC01 | Li Jiangan; tel.: 13434445177 | Mon-Sat 9:00-24:00 |
| No. 130-1 Tian’an Road, Jimei District, Xiamen City, Fujian Province, China | Ms. Lu; tel.: 13023930710 | Mon-Sat 9:00-24:00 |
| Fujian Province, Longyan City, Xinluo District, Longgong Road, No. 8 | Lai Xuehua; tel.: 18159867936 | Mon-Sat 9:00-24:00 |
| Guangdong Province, Foshan City, Shunde District, Lecong Town, Luzhou Village, Hengxisha Industrial Zone, No. 5, Building 1, No. 06-07 | Mr. Ren; tel.: 17158875111 | Mon-Sat 9:00-18:00 |
| Shenzhen, Longgang District, Bantian, Yongxiang Road, Gaolite Smart Energy Industrial Park (Western Gate), Steel Structure Warehouse No. 7-2 | Mr. Ma; tel.: 18165752197 | Mon-Sat 9:00-18:00 |
| Fujian Province, Fuzhou City, Cangshan District, Jianxin Town, No. 152 Guanpu Road, Fuda Automation, Building 24, Gate A, GUOO | Zhang Xiaofang; tel.: 15280868819 WeChat ID: MF2526 |
Mon-Sat 11:00-19:00 |
| 13F, Building A, Kaishengtong, Dongsheng Middle Road, Huicheng District, Huizhou City, Guangdong Province, China | Mu Wenqiao; tel.: 18927398917, 13265555159 | Mon-Sat 9:00–18:00 |
| No. 110, Building 40, Zone 5, Huaide Cuigang Industrial Park, Huaide South Road, Fuyong Street, Bao’an District, Shenzhen, Guangdong | Mr Ye; tel.: 15813333677 | Mon-Sat 9:00–18:00 |
| Yuncang 1 Warehouse, Xilanying Civilized Community, No. 1896 Xinchen West Road, Jingang Street, Wolong District, Nanyang City, Henan Province (Yuantongda Logistics Park) | Gao Chao; tel.: 17596765001 | Mon-Sat 9:00–20:00 |
| Kuaiyueda Logistics, Yonghe West Street, Xiaxin Village, Junhe Street, Baiyun District, Guangzhou | Mr Wang; tel.: 18022438374 | Mon-Sat 9:00–18:00 |
| No. 4 Wusong Branch Road, Dongcheng Street, Dongguan City, Guangdong | Peng Junjie; tel.: 18566976156 | Mon-Sun 9:00–22:00 |
| No. 8 Dongyuan Lane, Qimian Village, Tongle Community, Longgang District, Shenzhen, Guangdong, China | Mr. Zhu; tel.: 15361601772; WeChat ID: chenchen16-49 |
Mon-Sat 9:00–00:00 |
| No.1, 1st Floor, Building 11, No.567 Nansan Road, Economic Development Zone, Longquanyi District, Chengdu City,Sichuan Province | Mr. Peng; tel.: 19141210906 | Mon-Sat 10:00–00:00 |
| GUOO Shunyi Warehouse, No. 20-1, Sanjie Street, Xijiao Road, Ronggui Town, Shunde District, Foshan City, Guangdong Province, China | Mr. Chen; tel.: 17820180698 | Mon-Sun 10:00-00:00 |
| No. 8, 1st Floor, Warehouse 5, Phase 1, Haoxiang Logistics E-commerce Industrial Park, No. 25 Jinliu South Road, Economic and Technological Development Zone, Zhengzhou City, Henan Province | Mr Zhang; tel.: 13253557899 | Mon-Sun 09:00-18:00 |
| No. 528 Lühubei Street, Jinyi New District, Jinhua, Zhejiang, China | Luo Renhua; tel.: 15606798899 | Mon-Sat 09:00-18:00 |
| 1F, Building 1, Xianpao Startup Park, Gongye Road, Longhua District, Shenzhen, Guangdong | Mr. Li; tel.: 13510141154 | Mon-Sat 10:00-19:00 |
| Warehouse 1-2, Border Resident Mutual Trade Market, Baihe Road, Central East Street, Heihe City, Heilongjiang Province | Yang Dongsheng; tel.: 19532223242 | Mon-Sun 8:00-19:00 |
| 6F, Wenkunyu Office Building, No. 154 South Kaicheng Avenue, Huiyang District, Huizhou City, Guangdong Province, China | Xie Yu; tel.: 15164299996 | Mon-Sun 10:00-00:00 |
| No. 135 Zhenshi Road, Luoshe Town, Huishan District, Wuxi City, Jiangsu Province, China (Storefront #6, Office Complex Building) | Mr. Wang; tel.: 15138926859 | Mon-Sat 9:00-18:00 |
| Commercial Suite 4, Building 19, Jintailanjun Community, Xueyuan Road, Hulan District, Harbin City, Heilongjiang Province, China | Zu Xiangdong; tel.: 13284995572 | Mon-Sun 10:00-19:00 |
| GUOO Weifang Warehouse, No. 2 West Yard, Weifang Jinbao Motor Vehicle Inspection Center, No. 519 Weizhou Road, Kuiwen District, Weifang City, Shandong Province, China | Tang Mingxue; tel.: 17864479064 | Mon-Sat 9:00-18:00 |
| No. 1 Hebin Road, Jinjiang City, Quanzhou City, Fujian Province, China | Zhu Bin; tel.: 13860485798 | Mon-Sat 9:00-18:00 |
| No. 985 Hangang Avenue, Wutang Town, Hanjiang District, Putian City, Fujian Province, China | Zhu Bin; tel.: 18805079706 | Mon-Sat 9:00-18:00 |
| Wuhan City, Huangpi District, Julong Avenue, Huahong Linghang City Underground Shop 3-317 | Gao Chao; tel.: 17630695002 | Mon-Sat 10:00-18:00 |
| GUOO Warehouse, Next to Gongxian Street, Shishan Town, Nan’an City, Quanzhou City, Fujian Province | Mr Lin; tel.: 13805964551 | Mon-Sun 10:00-19:00 |
| GUOO Warehouse, Building C-4, Qingnian Building, Fengli Street, Shishi City, Quanzhou City, Fujian Province | Mr Wang; tel.: 13805964551 | Mon-Sun 10:00-19:00 |
| GUOO Warehouse, Shop 255-11, Xipo Community, 255 Tangbei Street, Handong Street, Hanjiang District, Putian City, Fujian Province | Mr Huang; tel.: 13505067436 | Mon-Sun 10:00-19:00 |
| No. 30-10/12 Houde Road, Huxi Street, Shapingba District, Chongqing City | Liu Xi; tel.: 19123056119 | Mon-Sat 9:00-18:00 |
GUOO Standard Budget, GUOO Standard Big, GUOO Standard Premium Small, GUOO Standard Premium Big
| Address | Contact person | Opening hours |
|---|---|---|
| Warehouse No. 1-2, Border Trade Transaction Point, Baili Road, Central East Street, Heihe City, Heilongjiang Province | Candy; tel.: 17748599032 | Mon-Sun 9:00–18:00 |
| 13F, Building A, Kaishengtong, Dongsheng Middle Road, Huicheng District, Huizhou City, Guangdong Province, China | Mu Wenqiao; tel.: 18927398917, 13265555159 | Mon-Sat 9:00–18:00 |
You can use the shipping provider’s pick-up service.
Contacts
| Working hours | WeChat ID | ||
|---|---|---|---|
| Customer support service | Mon-Sat 9:00–12:00, 13:30–18:00 | GUOO2024_V | kfb@shenzhenguoo.com |
Shipping restrictions
GUOO Express Extra Small, GUOO Standard Extra Small, GUOO Economy Extra Small, GUOO Standard Budget, GUOO Economy Budget, GUOO Express Small, GUOO Standard Small, GUOO Economy Small, GUOO Standard Big, GUOO Economy Big, GUOO Express Premium Small, GUOO Standard Premium Small, GUOO Economy Premium Small, GUOO Standard Premium Big, GUOO Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates
You can calculate the delivery cost using our calculator.
Forward logistics
| Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
|---|---|---|---|---|
| GUOO Express Extra Small | 5–10 | ¥3 + ¥0.045/1 g | — | Restricted |
| GUOO Express Small | 5–10 | ¥16 + ¥0.045/1 g | ¥19.5 + ¥0.045/1 g | Restricted |
| GUOO Express Premium Small | 5–10 | ¥22 + ¥0.045/1 g | ¥25.5 + ¥0.045/1 g | Restricted |
Reverse logistics
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| GUOO Express Extra Small | Free return | Free disposal | Free disposal |
| GUOO Express Small GUOO Express Premium Small |
Free return | 1.5 × Forward logistics cost | 1.5 × Forward logistics cost |
Compensation rate
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times
Conditions and rates until 01.12.2024
Conditions
GUOO Super Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries can’t be shipped.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it.
GUOO Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries are allowed to be shipped. Maximum power is 100 Wh.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries are allowed to be shipped. Maximum power isn’t limited.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Small Economy, GUOO Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 100,000 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
GUOO Extra Small Economy, GUOO Extra Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1,000 RUB.
GUOO Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1,000 RUB.
Rates
Forward logistics
GUOO Super Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6,000) or (L × W × H (mm) ÷ 6,000,000) of shipments. Rates are calculated based on the biggest of the received values.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 16.50 CNY | 4.80 CNY |
| Courier delivery | 16.50 CNY | 5.30 CNY |
GUOO Super Express delivery times and rates (PDF)
GUOO Express, GUOO Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Express) | 18.00 CNY | 4.20 CNY |
| Courier delivery (Express) | 18.00 CNY | 4.70 CNY |
| To pick-up point (Economy) | 15.00 CNY | 3.60 CNY |
| Courier delivery (Economy) | 15.00 CNY | 3.90 CNY |
GUOO Express delivery times and rates (PDF)
GUOO Economy delivery times and rates (PDF)
GUOO Small Economy, GUOO Small Standard, GUOO Small Express
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy) | 11.50 CNY | 0.028 CNY |
| To pick-up point (Standard) | 12.50 CNY | 0.034 CNY |
| To pick-up point (Express) | 12.00 CNY | 0.043 CNY |
GUOO Small Economy delivery times and rates (PDF)
GUOO Small Standard delivery times and rates (PDF)
GUOO Small Express delivery times and rates (PDF)
GUOO Extra Small Economy, GUOO Extra Small Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy) | 3.32 CNY | 0.025 CNY |
| To pick-up point (Standard) | 3.32 CNY | 0.037 CNY |
GUOO Extra Small Economy delivery times and rates (PDF)
GUOO Extra Small Standard delivery times and rates (PDF)
GUOO Extra Small Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6,000) or (L × W × H (mm) ÷ 6,000,000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Express) | 3.32 CNY | 0.048 CNY |
GUOO Extra Small Express delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| GUOO Super Express GUOO Express GUOO Economy |
Free disposal | - Free disposal - Delivery rate from China to Russia × 1 |
- Free disposal - Delivery rate from China to Russia × 1.5 |
| GUOO Extra Small Economy GUOO Extra Small Standard GUOO Extra Small Express GUOO Small Economy GUOO Small Standard GUOO Small Express |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: nancy@hrgguoo.com, katherine@hrbguoo.com.
