Drop-off points
Istanbul
| Address | Contact person | Opening hours |
|---|---|---|
| ARNAVUTKOY: Taşoluk Mah. M.Kemal Cad. Baykara Sok. No:1A Arnavutköy İstanbul | Gökhan Balkanlı; tel.: 05552701319; email: ozon@ase.com.tr | Mon-Fri 9:00–18:00, Sat 9:00–13:00 |
| SANCAKTEPE: Eyüp Sultan Mah. Mehmet Akif Cad. Havadar Sk. No:4/6C. Sancaktepe | Emirhan Sarıçayır; tel.: 905547414267; email: ozon@ase.com.tr | Mon-Fri 9:00–18:00, Sat 9:00–13:00 |
| BAGCILAR HEAD OFFICE: MİA bölgesi, Dilmenler Cad. Mono Plaza No:19 K:7 Bağcılar-İstanbul | Mrs. Melisa Bozdemir; tel.: 905553610030; email: ozon@ase.com.tr | Mon-Fri 9:00–18:00, Sat 9:00–13:00 |
| Orta Mah. Yeniçağ Sk. No:13 Tuzla - İstanbul | Mr. Umut; tel.: 905301725991 | Mon-Fri 9:00–17:00, Sat 10:00–13:00 |
Ankara
| Address | Contact person | Opening hours |
|---|---|---|
| Söğütözü Cad No:21/B Söğütözü | Ilknur Civelek; tel.: 905322579424 | Mon-Fri 9:00–17:00 |
Izmir
| Address | Contact person | Opening hours |
|---|---|---|
| Etiler Mah.Bozkurt Cadddesi 23 A - İzmir | Mr. Eren Aytuna; tel.: 905301170385 | Mon-Fri 9:00–18:00 |
Bursa
| Address | Contact person | Opening hours |
|---|---|---|
| Demirci Mah. Demirci Cad. No: 104/A Nilüfer - Bursa | Mr. Ali Cincinoğlu; tel.: 905322564899 | Mon-Fri 9:00–18:00 |
Antalya
| Address | Contact person | Opening hours |
|---|---|---|
| Sinan Mah. Cebesoy Cad. No: 22/A Muratpaşa - Antalya | Mr.Oğuzhan; tel.: 905070191416 | Mon-Fri 9:00–18:00 |
Konya
| Address | Contact person | Opening hours |
|---|---|---|
| Fevzi Çakmak Mah. Faydasıçok San. Sit. 10773. Sok. No: 7/I Karatay - Konya | Mr.Oğuzhan; tel.: 905327442188 | Mon-Fri 9:00–18:00 |
Kayseri
| Address | Contact person | Opening hours |
|---|---|---|
| Yakut Mah. 3842. Sk. No: 3 B Kocasinan - Kayseri | Mr. Gökhan; tel.: 905458280366 | Mon-Fri 9:00–17:00 |
Gaziantep
| Address | Contact person | Opening hours |
|---|---|---|
| Fatih, Fevzi Çakmak Blv. 119-113, 27060 Şehitkamil - Gaziantep | Ms. İrem; tel.: 5493420342 | Mon-Fri 9:00–17:00 |
Cut off: every day till 10:00.
| Contacts | Phone number | |
|---|---|---|
| Drop-off-related questions — Devrim Eriş | +90 555 362 87 29 | — |
| Information about shipments from Turkey | +90 545 7189402 | ozon@ase.com.tr |
| Customer service — Aisha Gasanova | +79041610817 | gasanova@unirade.su |
You can use the shipping provider’s pick-up service.
Conditions
ASE-UNI Express TR
- Maximum shipment weight: 25 kg.
- Maximum shipment cost: 150,000 RUB.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Label size: 10 × 15 cm or larger.
- Batteries, including products with batteries inside, aren’t allowed to be shipped.
- Liquids up to 500 g with MSDS certification are allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the maximum shipment price.
ASE-UNI Express TR DG
- Maximum shipment weight: 25 kg.
- Maximum shipment cost: 150,000 RUB.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Label size: 10 × 15 cm or larger.
- Transporting devices with batteries up to 100 Wh is allowed. The shipment must contain information on the type of battery used: lithium-ion, etc.
- Liquids from 0 to 5 kg are allowed. MSDS certificate is required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- In case of losing or damaging the shipment, the shipping provider provides compensations limited to the maximum shipment price.
ASE-UNI Extra Small Express TR
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 6,000 RUB.
- Products with batteries can’t be shipped.
- Shipping liquids or flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 2,000 RUB.
Perfumery products must be shipped via ASE-UNI Express TR and ASE-UNI Express TR DG with an extra charge of 3.5 USD per shipment.
Rates
Forward logistics
ASE-UNI Express TR, ASE-UNI Express TR DG
Delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 5,000 or L × W × H (mm) ÷ 5,000,000.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Express TR) | 3.00 USD | 0.60 USD |
| To pick-up point (Express TR DG) | 3.75 USD | 0.45 USD |
| Courier delivery (Express TR DG) | 3.75 USD | 0.45 USD |
ASE-UNI Express TR delivery times and rates (PDF)
ASE-UNI Express TR DG delivery times and rates (PDF)
ASE-UNI Extra Small Express TR
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point | 0.80 USD | 0.005 USD |
ASE-UNI Extra Small Express TR delivery times and rates from 25.09.2024 (PDF)
Returns and cancellations
| Shipping provider |
Returns from a warehouse in Turkey |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| ASE-UNI Express TR ASE-UNI Express TR DG |
- Free disposal - Return 8 USD/shipment |
- Free disposal - Return 8 USD/shipment |
- Free disposal - Return 10 USD/shipment |
| ASE-UNI Extra Small Express TR | Disposal or return at no extra charge |
Free disposal | Free disposal |
CIS
ASE-UNI Express AZ
Conditions
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 150,000 RUB.
- Transporting devices with batteries up to 100 Wh is allowed. The shipment must contain information on the type of battery used: lithium-ion, etc.
- Shipping liquids or flammable products, such as varnishes, aerosols, lighters, is not allowed.
- Shipping provider’s list of prohibited products.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 150,000 RUB.
Rates
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 3.7 USD | 0.3 USD |
ASE-UNI Express AZ delivery times and rates (PDF)
Returns and cancellations
| Shipping provider |
Returns from a warehouse in Turkey |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| ASE-UNI Express AZ | - Free disposal and return | - Free disposal - Return 12 USD/shipment |
- Free disposal - Return 12 USD/shipment |
To arrange a return, contact the carrier by mail: ozon@unitrade.su.
