The information on this page is relevant only for users from Georgia and Azerbaijan.
Proper quality products
If a product of proper quality doesn’t meet your needs, you can return it. Before returning, make sure that:
- the product isn’t defective;
- the appearance, factory packaging and seals, factory labels and consumer properties of the product are still intact;
- there are no signs of use and the product expiration date hasn’t expired;
- you return the entire set of products, for example, both volumes for a book in two volumes;
- you haven’t installed or activated programs on electronic devices.
Pet food, food products, SIM cards of any operators, digital products on physical media, and products from the “Ready-made projects” category are non-returnable if they are of proper quality.
Learn more about the returning dates
Improper quality products
The product is of improper quality if:
- it turned out to be a fake;
- it got broken while using, doesn’t work or doesn’t work well;
- it’s with external defects or signs of use;
- the packaging and the product are damaged;
- there is no part of the product or its set;
- the wrong product was delivered;
- the product has wrong size or color;
- the expiration date has expired.
Return dates
You can create a return request within the time period specified in the table.
| Product category | Proper quality | Improper quality |
|---|---|---|
| • Pet food. • Food products.* • SIM cards of any operators. |
You can’t return it | 1 day |
| • Custom-made items, such as an engraved vase. • Digital products on a physical media. • Products from the “Ready-made projects” category. |
You can’t return it | 7 days |
| • Non-periodical publications: books, brochures, albums, cartographic and sheet music, calendars, booklets, publications reproduced on technical media. • Personal hygiene items: toothbrushes, combs, hair clips, curlers, wigs, hairpieces. • Christmas products: artificial Christmas trees, electric garlands, decorations for Christmas tree. • Stockings, socks, tights, underwear, pajamas. • Medical products. |
7 days | 7 days |
| Other product categories. | 15 days | 15 days |
*Food products include both food and beverages, dietary supplements, sports nutrition, flavorings, and chewing gums.
During warranty period
The warranty period is the period of time during which the manufacturer must satisfy the customer requirements for product replacement, refund, or gratuitous repair of defects. The manufacturer becomes liable when a substantial defect has been identified that interferes with the operation of the product.
If the warranty period isn’t specified, you can deliver a technically complex product under warranty within 365 days from the date of purchase.
If the product has a warranty period, you can deliver it within the time period specified on the PDP.
When returning the product, Ozon may request the original certificate from an authorized service center or expert, confirming that there is a manufacturing defect, as well as the original warranty card, if any. If the product is technically complex, the conclusion must confirm that the defect is significant.
During the warranty period, the product can be repaired at a service center.
Learn more about warranty reparation
Return of potentially dangerous products
Products that are filled with flammable substances are potentially dangerous and are accepted only with an empty fuel tank or cylinder.
Examples of such products:
- gas cylinders;
- internal combustion engines;
- tools and equipment with an internal combustion engine or powered by combustible substances.