You must pay customs duty in case your parcel exceeds the duty-free import threshold and in other cases established by the legislation of the destination country.
For detailed information on customs duty, contact the customs authority of your country.
You’ll receive a notification from the delivery service when it’s time to pay the duty.
Delivery services
Delivery geography, conditions, and restrictions are determined by the delivery service.
The delivery cost doesn’t depend on the region where the order is delivered. The delivery time is calculated individually while placing an order. For accurate calculation and timely shipment, fill out the address and postal code carefully. If the information is incorrect, the delivery time may increase.
Georgia: GBS Export
If your order is delivered by Ozon partner, you can’t check it upon receipt, partially redeem it, or try the products on.
If you don’t like the product or it doesn’t fit, create a return request in your account.
Courier delivery and delivery to pick-up points in Georgia.
The order must be prepaid.
Delivery restrictions:
- Maximum order amount: 850 EUR.
- Maximum weight: 30 kg.
- Maximum dimensions: 75 × 65 × 55 cm.
- We don’t deliver parcels to correctional institutions.
For the order to pass customs, specify your personal details in your account.
Ozon asks for them and passes them to the carrier or customs, so they can fill out the declaration.
The carrier or customs representative may contact you to clarify the details.
Learn more about personal details
If the product weighs more than 30 kg and costs more than 300 GEL, you need to pay customs fees.
Several orders can be combined in one shipment. In this case, the duty is calculated for the whole shipment, not for each order separately.
Learn more about customs duties
When the shipment gets the “On the way to your city” status, you will be able to track it on
gbs-broker.ru by your Ozon order number or on
inex.ge by your delivery service tracking number.
Once the parcel is delivered to the pick-up point, you have 30 days to collect it.
To receive the parcel, tell the pick-up point employee your phone number. It must be the one you specified when placing the order.
You receive the order after signing the delivery receipt.
You get a text message on the scheduled day, once the courier gets your shipment.
An hour before the expected delivery time, the courier calls you to arrange delivery.
To receive the order, tell the courier your phone number. It must be the one you specified when placing the order.
If you can’t meet the courier at the appointed time, arrange another delivery date and time with the carrier.
You receive the order after signing the delivery receipt.
Georgia: Trackings.GE
If your order is delivered by Ozon partner to the pick-up point or by courier, you can’t partially redeem it or try the products on
upon receipt. You can refuse the order before opening the packaging. Once you open it, you can no longer refuse it.
If you don’t like the product or it doesn’t fit, create a return request in your account.
Courier delivery and delivery to pick-up points in Georgia.
The order must be prepaid.
Delivery restrictions:
- Maximum order amount: 850 EUR.
- Maximum weight: 30 kg.
- Maximum dimensions: 120 × 120 × 120 cm.
- We don’t deliver parcels to correctional institutions, military installations, and special control zones.
For the order to pass customs, specify your personal details in your account.
How to specify personal details
Ozon asks for them and passes them to the carrier or customs, so they can fill out the declaration.
The carrier or customs representative may contact you to clarify the details.
Learn more about personal details (PDF)
Several orders can be combined in one shipment. In this case, the duty is calculated for the whole shipment, not for each order separately.
If you need to pay customs duty, the customs representative notifies you about it via text message and provides payment instructions from the phone number +995 322 11-20-07.
Learn more about customs duties
After the parcel is sent, its tracking number appears in your account.
Once the order status is “On the way to your city”, you can track the parcel on the trackings.ge website.
Once the parcel is delivered to the pick-up point, you have 14 days to collect it. After that period, you have to pay 0,5 EUR for each day of storage.
If you don’t pick up the order before the storage period ends, the delivery service contacts you. Tell the carrier if you want to extend the storage time.
To receive the shipment, tell the pick-up point employee the order number from your account and show them your ID card or passport.
The recipient ID card or passport details must match the ones you entered when placing the order.
You receive the order after signing the delivery receipt.
On the delivery day, the courier contacts you at the phone number from your order to schedule the delivery.
To receive the shipment, show your ID card or passport.
The recipient ID card or passport details must match the ones you entered when placing the order.
To change the recipient, you can contact the Ozon support team.
If you can’t meet the courier at the appointed time, arrange another delivery date and time.
You receive the order after signing the delivery receipt.
Georgia: UNI
The information on this page is relevant for the delivery from China and Turkey.
If your order is delivered by Ozon partner to the pick-up point or by courier, you can’t partially redeem it or try the products on.
You can refuse to receive the order only before opening the package. After the autopsy, it is impossible to refuse to receive it.
If you don’t like the product or it doesn’t fit, create a return request in your account.
Delivery from China is available to KiwiPost pick-up points.
The order must be prepaid.
Delivery restrictions:
- Maximum order weight is 30 kg.
- Maximum dimensions: the sum of 3 dimensions is up to 90 cm, the longest side is up to 60 cm.
- We don’t deliver parcels with batteries and flammable products, such as varnishes, aerosols, and lighters.
- In some cases, you must pay customs duty.
Learn more about customs duty
For the order to pass customs, specify your personal details in your account.
Ozon asks for them and passes them to the carrier or customs, so they can fill out the declaration.
The carrier or customs representative may contact you to clarify the details.
Learn more about personal details
If the product weighs more than 30 kg and costs more than 300 GEL, you need to pay customs duty. It’s 18% of the total product and delivery cost. An additional import tax of 12% may be applied on some products.
Several orders can be combined in one shipment. In this case, the duty is calculated for the whole shipment, not for each order separately.
To find out the exact amount of the customs duty, contact KiwiPost by phone number: + (995) 32 205-2324.
Learn more about customs duty
After the parcel is sent, its tracking number appears in your account.
Once the order status is “On the way to your city”, you can track the parcel on the trackings.ge website.
Once the parcel is delivered to the KiwiPost pick-up point, you have 14 days to pick it up.
To find out whether it’s possible to extend the storage time, contact the shipping company.
When the order arrives at the pick-up point, you receive an SMS with the “OZON package” text from KiwiPost with a 9-digit code. To receive an order, provide this code.
You can’t check the product upon receipt and partially redeem them.
Azerbaijan: UNI EXPRESS EXPORT
The information on this page is relevant for the delivery from Russia.
If your order is delivered by Ozon partner to the pick-up point or by courier, you can’t partially redeem it or try the products on
upon receipt. You can refuse the order before opening the packaging. Once you open it, you can no longer refuse it.
If you don’t like the product or it doesn’t fit, create a return request in your account.
Courier delivery and delivery to pick-up points in Azerbaijan.
The order must be prepaid.
Delivery restrictions
- Maximum order cost: 280 EUR.
- Maximum dimensions: 100 × 100 × 80 cm.
- Maximum weight: 30 kg.
- In some cases, you must pay customs duty.
Learn more about customs duty
- It’s not possible to deliver bladed articles, products from the “Weapons” category, means of communication, and liquids to correctional institutions.
To get the order through customs:
- After placing an order and saving your personal data, declare the order. Orders without declaration don’t clear customs.
Learn more about order declaration
- If the orders total for the month exceeds 300$, pay customs duty together with the duty, VAT, and administrative fee. The customs duty is 36% of the amount exceeding the limit.
Learn more about customs duties
Once the order passes customs, its status changes to “On the way to your city”. After that, you can contact the ASE partner call center via Telegram at +994 50 256 0075.
After the parcel is sent, its tracking number appears in your account.
Once the order status is “On the way to your city”, you can track the parcel on the unitrade.youtrack.info website.
Once the parcel is delivered to the pick-up point, you have 30 days to collect it. You can’t extend its storage period.
To collect the parcel, show your ID card to the pick-up point operator and tell them the order number. The recipient full name must match the one you entered when placing the order.
On the delivery day, the courier will contact you to arrange the time.
To receive the order, show the courier your ID card. The recipient full name must match the one you entered when placing the order.
If you can’t meet the courier at the appointed time, arrange another delivery date and time. You can reschedule the courier delivery once. After that, the delivery service transfers your parcel to the pick-up point closest to the address you specified.
You can change the delivery address of the parcel only if it has arrived in Baku. To do this, contact the ASE partner call center via WhatsApp: +994 51 3233288.
Azerbaijan: GBS Export
This information is relevant for the delivery from Russia.
If your order is delivered by Ozon partner to the pick-up point or by courier, you can’t partially redeem it or try the products on
upon receipt. You can refuse the order before opening the packaging. Once you open it, you can no longer refuse it.
If you don’t like the product or it doesn’t fit, create a return request in your account.
Delivery is available to pick-up points in Azerbaijan.
The order must be prepaid.
Delivery restrictions:
- Maximum order cost: 460,000 RUB.
- Maximum order weight: 30 kg.
- Maximum dimensions: 75 × 65 × 55 cm.
- Parcels can’t be delivered to correctional institutions.
- In some cases, you must pay customs duty.
Learn more about customs duty
To get the order through customs:
- Enter your details in the personal account.
Learn more about personal data
When placing an order, specify Azerbaijani phone number of the order recipient. It can be used for the invoice issue.
- After placing an order and saving your personal data, declare the order. Orders without declaration don’t clear customs.
Learn more about order declaration
- If the orders total for the month exceeds 300$, pay customs duty together with the duty, VAT, and administrative fee. The customs duty is 36% of the amount exceeding the limit.
Learn more about customs duties
When the order clears customs, its status changes to “On the way to your city”.
Once the order status changes to “On the way to your city”, you can track the parcel on the
gbs-broker.ru website by your Ozon order number.
Once the parcel is delivered to the pick-up point, you have 30 days to collect it.
To collect the parcel, show your ID to the pick-up point employee and tell them your phone number.
It must be the one you specified when placing the order.
You get a text message on the scheduled day, once the courier gets your shipment.
An hour before the expected delivery time, the courier calls you to arrange delivery.
To collect the parcel, show your ID to the courier and tell them your phone number.
It must be the one you specified when placing the order.
If you can’t meet the courier at the appointed time, arrange another delivery date and time with the carrier.
Azerbaijan: Azerpost
The information on this page is relevant for the delivery from China and Turkey.
Delivery to the Azerpost office.
Delivery restrictions:
- Maximum dimensions: 90 × 60 cm.
- Maximum weight: 2 kg.
If the total monthly value of your orders is over 300 USD, you must pay customs duty.
This duty equals 15% of the amount exceeding the limit and 18% VAT.
Pay customs duty at the post office where the parcel arrived.
After the parcel is sent, its tracking number appears in your account.
Once the order status is “On the way to your city”, you can track the parcel on the tracking.ozon.ru website.
Once the parcel is delivered to the post office, you receive an SMS.
To receive the parcel, you may need an ID card. You can’t partially redeem products from your order at the post office.
The order is stored for 30 days.
To find out whether it’s possible to extend its storage period, contact the postal service.
Delivery by seller
Your order is delivered by the seller or another delivery service.
You can view the approximate delivery time when placing an order or on its page in the Orders section.
Delivery time may shift due to holidays, customs clearance, or unexpected circumstances.
When calculating delivery time, we take all circumstances into account, but there may still be occasional delays.
The delivery area depends on the seller and the transport companies they work with.
You can select delivery by one of the transport companies offered by the seller.
Not all delivery methods may be available.
For example, some products can be delivered only by courier or only to pick-up points.
No suitable delivery method
The delivery method may not be available if your order contains products that can’t be delivered this way.
When placing an order, you’ll see all the available delivery methods.
