If you find factory defects of a product during the warranty period, you can have it repaired free of charge. The warranty is provided by the manufacturer and valid if you’ve been using the product properly.
| Type of warranty | Service centers | Time limit | Information on the product page |
|---|---|---|---|
| From the manufacturer | Manufacturer service centers | Set by the manufacturer |  |
If you haven’t found an authorized manufacturer service center, <!–or an Ozon partner service center–> contact the manufacturer hotline or our support team.
Product repair
If the product can’t be repaired, get a certificate of non-repairability from the service center and make a return request.
How to return a product under warranty
Visit the service center and bring:
- the product,
- the warranty card that comes with the product.
Even if you don’t have a warranty card, by law you can have the product repaired. If the service center staff is still asking for a warranty card, contact our support team.
The service center repairs the product for free or gives you a certificate stating that the product is beyond repair.