Ozon has a trust line trustline.ozon.ru for messages on ethics and compliance issues.
Report topics
Ozon Trust Line accepts messages on the following issues:
- corruption and misconduct: offering or accepting bribes, abuse of official position, conflict of interests;
- violations of fundamental human rights and freedoms in the workplace, employee discrimination, or unethical behavior at work;
- theft, fraud, and misuse of Ozon assets;
- legalization of criminal proceeds;
- intentional misrepresentation or falsification of financial and management statements;
- unauthorized disclosure of confidential or insider information;
- violation of workplace safety rules and regulations;
- unfair competition;
- other violations of Ozon ethical business policy.
If you are aware of such cases, leave a message at trustline.ozon.ru.
Ozon proceeds from the good-faith and responsible use of Trust Line. Deliberate provision of false or misleading information isn’t allowed.
By sending a message, you give your consent to Ozon Group to process the personal data in your message. This is necessary so that we can review it.
Ozon Group ethical business and compliance policies
Guarantees to reporters
Operating principles of Ozon Trust Line:
- objectivity: we evaluate each report neutrally and promptly;
- comprehensiveness: we study all reports in detail, investigate and proper assess each fact;
- security: we protect reporters and don’t allow persecution of them;
- anonymity: if necessary, the reporter can remain anonymous;
- confidentiality: we keep all report information secure and don’t share it with third parties.
Other issues
Ozon Trust Line doesn’t accept messages on the following issues:
- orders, delivery delays, refunds, product quality;
- complaints about pick-up points, their opening hours, appearance, or staff;
- participation in marketing campaigns;
- flight bookings or travel planning;
- employment at Ozon;
- commercial offers.
To resolve these issues, contact us via chat.
We proceed requests from government authorities separately.
Learn more about processing requests from government agencies