Drop-off points #
Tanais Express Extra Small, Tanais Express Small
| Address | Contact person | Opening hours |
|---|---|---|
| Guangzhou, Baiyun District, Zhongluotan Town, Jinpan South Road, No. 125, Guangdong Didas, W Building | Mr. Xiao Hua Feng; tel.: 13544571439 | Mon-Sat 9:00-18:00 |
Tanais Standard Extra Small, Tanais Economy Extra Small, Tanais Standard Budget, Tanais Economy Budget, Tanais Standard Small, Tanais Economy Small, Tanais Standard Big, Tanais Economy Big, Tanais Standard Premium Small, Tanais Economy Premium Small
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Guangzhou City, Baiyun District, Baiyunhu Street, Tangge Village, Tangge Road, No. 135, Building 8, Room 101, Juxing Industrial Park | Mrs. Xu; tel.: 19128266780 | Mon-Fri 10:00-19:00 |
Shipping restrictions #
Tanais Express Extra Small, Tanais Standard Extra Small, Tanais Economy Extra Small, Tanais Express Small, Tanais Standard Budget, Tanais Economy Budget, Tanais Standard Small, Tanais Economy Small, Tanais Standard Big, Tanais Economy Big, Tanais Standard Premium Small, Tanais Economy Premium Small
Shipping provider’s list of prohibited products (PDF)
Rates #
You can calculate the delivery cost using our calculator.
Forward logistics #
Reverse logistics #
Compensation rate #
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times #
Conditions and rates until 01.12.2024
Conditions
Tanais Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Batteries aren’t allowed to be shipped.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- For non-hazardous liquids and chemical products, provide MSDS.
- Special packaging requirements.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.
Tanais Standard Battery, Tanais Super Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required. You can only ship LI or LiPol-bateries inside products.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- For non-hazardous liquids and chemical products, provide MSDS.
- Special packaging requirements.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.
Rates
Forward logistics
Tanais Express
Shipment delivery cost depends on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 80 cm, the cost is calculated by physical weight;
- more than 80 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6000) or (L × W × H (mm) ÷ 6 000 000) of shipments. Rates are calculated based on the biggest of the received values.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 14.70 CNY | 5.45 CNY |
Tanais Express delivery times and rates from 20.06.2024 (PDF)
Tanais Standard Battery
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 17.99 CNY | 4.20 CNY |
Tanais Standard Battery delivery times and rates (PDF)
Tanais Super Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 15.55 CNY | 3.49 CNY |
Tanais Super Economy delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Tanais Express Tanais Standard Battery Tanais Super Economy |
Free self-collection | - Free disposal - Return at 58 CNY/shipment + 19.58 CNY/100 g |
- Free disposal - Return at 87 CNY/shipment + 26.10 CNY/100 g |
To arrange a return, contact the carrier by mail: b2c@eu-tanais.com.
