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Drop-off points
Tanais Express Extra Small, Tanais Standard Extra Small, Tanais Economy Extra Small, Tanais Express Budget, Tanais Standard Budget, Tanais Economy Budget, Tanais Express Small, Tanais Standard Small, Tanais Economy Small, Tanais Express Premium Small, Tanais Standard Premium Small, Tanais Economy Premium Small
| Address | Contact person | Opening hours |
|---|---|---|
| Guangzhou RETS Central Warehouse Address: No. 3, Henger Road, Southwest Longhe, Longgui Street, Nanjing, Baiyun District, Guangzhou, OZON Warehouse | Peng; tel.: 13945005372 | Mon-Sun 00:00-24:00 |
| Address of the central warehouse of RETS Yiwu: Zhaolin Industrial Yard, No. 669, Ruiyun Street, Dacheng City, Yiwu City (Ozon warehouse, ground floor, Building 1, opposite the gate) | Yu; tel.: 13945006752 | Mon-Sun 00:00-24:00 |
| Address of the RETS Central Warehouse in Dongguan: 1st floor, Building A12, Yimeijia Industrial Park, Sitsun, Tangxia Township, Dongguan City. OZON RETS International Logistics Warehouse in Tangxia (postal stations are not allowed) | Wang; tel.: 13945006749 | Mon-Sun 00:00-24:00 |
Shipping restrictions
Tanais Express Extra Small, Tanais Standard Extra Small, Tanais Economy Extra Small, Tanais Express Budget, Tanais Standard Budget, Tanais Economy Budget, Tanais Express Small, Tanais Standard Small, Tanais Economy Small, Tanais Express Premium Small, Tanais Standard Premium Small, Tanais Economy Premium Small
Shipping provider’s list of prohibited products (PDF)
Rates
You can calculate the delivery cost using our calculator.
Forward logistics
| Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
|---|---|---|---|---|
| Tanais Express Extra Small | 3–8 | ¥3 + ¥0.045/1 g | — | Restricted |
| Tanais Express Budget | 3-8 | ¥23 + ¥0.033/1 g | — | Allowed |
| Tanais Express Small | 3–8 | ¥16 + ¥0.045/1 g | ¥19.5 + ¥0.045/1 g | Restricted |
| Tanais Express Premium Small | 3-8 | ¥22 + ¥0.045/1 g | ¥25.5 + ¥0.045/1 g | Restricted |
Reverse logistics
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Tanais Express Extra Small Tanais Express Budget |
Free return | Free disposal | Free disposal |
| Tanais Express Small Tanais Express Premium Small |
Free return | 1.5 × Forward logistics cost | 1.5 × Forward logistics cost |
Compensation rate
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times
Conditions and rates until 01.12.2024
Conditions
Tanais Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Batteries aren’t allowed to be shipped.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- For non-hazardous liquids and chemical products, provide MSDS.
- Special packaging requirements.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.
Tanais Standard Battery, Tanais Super Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required. You can only ship LI or LiPol-bateries inside products.
- Shipping flammable products, such as varnishes, aerosols, lighters, is not allowed.
- For non-hazardous liquids and chemical products, provide MSDS.
- Special packaging requirements.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 5 pieces of the same product.
Rates
Forward logistics
Tanais Express
Shipment delivery cost depends on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 80 cm, the cost is calculated by physical weight;
- more than 80 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6,000) or (L × W × H (mm) ÷ 6,000,000) of shipments. Rates are calculated based on the biggest of the received values.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 14.70 CNY | 5.45 CNY |
Tanais Express delivery times and rates from 20.06.2024 (PDF)
Tanais Standard Battery
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 17.99 CNY | 4.20 CNY |
Tanais Standard Battery delivery times and rates (PDF)
Tanais Super Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 15.55 CNY | 3.49 CNY |
Tanais Super Economy delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Tanais Express Tanais Standard Battery Tanais Super Economy |
Free self-collection | - Free disposal - Return at 58 CNY/shipment + 19.58 CNY/100 g |
- Free disposal - Return at 87 CNY/shipment + 26.10 CNY/100 g |
To arrange a return, contact the carrier by mail: b2c@eu-tanais.com.
Additional links
Drop-off points
Tanais Express UAE General, Tanais Express UAE Battery, Tanais Express UAE Heavy General, Tanais Express UAE Heavy Battery
| Address | Opening hours |
|---|---|
| DAFZA, WISEBRIDGE FULFILMENT, A04 | Mon-Sat 10:00–18:00 |
Contact person
| Phone | ||
|---|---|---|
| Shipping provider’s contact person: Egor Bezfamilniy | +971545237035 | logistics@wbbs.ae |
Documents for warehouse supply
- Delivery note,
- Delivery advice,
- Transfer of ownership,
- Invoice.
Shipping Restrictions
Tanais Express UAE General, Tanais Express UAE Battery, Tanais Express UAE Heavy General, Tanais Express UAE Heavy Battery
Shipping provider’s list of prohibited products (PDF)
Products prohibited for air shipping (PDF)
Conditions
-
Maximum shipment weight: 1.99 kg of volumetric or physical weight.
-
Maximum shipment dimensions: 120 × 80 × 80 cm.
-
Maximum shipment cost: 50,000 RUB.
-
Batteries and products containing them or liquids are prohibited.
-
Only non-commercial personal-use products allowed.
Categories of products not considered for personal use (PDF)
-
Maximum 3 items per package.
Rates
Forward logistics
Shipment delivery cost depends on the sum of shipment length, width, and height (L+W+H):
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 5,000) or (L × W × H (mm) ÷ 5,000,000) of shipments. Rates are calculated based on the biggest of the received values.
| Method | Delivery type | Shipment | 100 g |
|---|---|---|---|
| Tanais Express UAE General | To pick-up point | 4.20 USD | 1.05 USD |
| Tanais Express UAE Battery | To pick-up point | 4.40 USD | 1.18 USD |
| Tanais Express UAE Heavy General | To pick-up point | 4.00 USD | 0.88 USD |
| Tanais Express UAE Heavy Battery | To pick-up point | 4.10 USD | 0.95 USD |
Tanais Express UAE General rates (PDF)
Tanais Express UAE Battery rates (PDF)
Tanais Express UAE Heavy General rates (PDF)
Tanais Express UAE Heavy Battery rates (PDF)
Delivery times
Detailed delivery timeframes (PDF)
Reverse logistics
| Method | Shipments not sent from the drop-off point | Shipments cancelled before customs clearance | Unclaimed shipments |
|---|---|---|---|
| Tanais Express UAE General Tanais Express UAE Battery Tanais Express UAE Heavy General Tanais Express UAE Heavy Battery |
• Free disposal • Free return |
• Free disposal • 1.5 × Forward logistics cost |
• Free disposal • 2 × Forward logistics cost |
For returns, contact the shipping provider at b2c@eu-tanais.com.
