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Drop-off points
| Address | Contact person | Opening hours | |
|---|---|---|---|
| Buckower Chausse 47-54, Berlin 12277, DE | +7 916 110-30-99 (WhatsApp) +7 916 083-91-82 (WhatsApp) |
office@tr-solution.ru | Mon-Fri 9:00–18:00 |
Conditions
- Maximum shipment weight: 30 kg.
- Maximum shipment dimensions:
- Small package: up to 2 kg. The sum of package sides dimensions ≤ 90 cm. The longest side ≤ 60 cm.
- Parcel: up to 20 kg. The sum of package sides dimensions ≤ 200 cm. The longest side ≤ 105 cm.
- EMS: up to 30 kg. The sum of length, twice the width, and twice the height ≤ 300 cm. Any side ≤ 150 cm.
- Maximum shipment cost: 1,000 EUR.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 10 pieces of the same product. Each package with electronic products is limited to 2 pieces.
- Packaging requirements.
Rates
Forward logistics
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 500 g increments.
| Delivery | Shipment | 500 g |
|---|---|---|
| Small package to the post office | 8.40 EUR | 1.80 EUR |
| Parcel to the post office | 8.40 EUR | 1.80 EUR |
| Courier delivery | 11.10 EUR | 2.10 EUR |
STA Economy DE delivery times and rates (PDF)
Returns and cancellations
Small package to the post office, parcel to the post office
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| STA Economy DE | Free | - Free disposal - Delivery rate from Germany to Russia × 1 |
- Free disposal - Delivery rate from Germany to Russia × 1 |
EMS
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| STA Economy DE | Free | - Free disposal - Delivery rate from Germany to Russia × 0.5 |
- Free disposal - Delivery rate from Germany to Russia × 0.5 |
To arrange a return, contact the carrier by mail: oootransportsolutions@gmail.com.
