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Drop-off points
CEL Express Extra Small, CEL Standard Extra Small, CEL Economy Extra Small, CEL Express Budget, CEL Standard Budget, CEL Economy Budget, CEL Express Small, CEL Standard Small, CEL Economy Small, CEL Standard Big, CEL Economy Big, CEL Express Premium Small, CEL Standard Premium Small, CEL Economy Premium Small, CEL Standard Premium Big, CEL Economy Premium Big
| Address | Contact person | Opening hours | Customer service contacts |
|---|---|---|---|
| CEL-FBP stock warehouse, No. 4 warehouse of Hunchun Comprehensive Bonded Zone Logistics Distribution Center, Hunchun City, Yanbian Korean Autonomous Prefecture, Jilin Province (opposite to Dongpeng Aquatic Products) | Gong Lichun; tel.: 13843314430 | Mon-Sat 8:30–17:30 | — |
| CEL Jilin Hunchun Warehouse, No. 4 warehouse of Hunchun Comprehensive Bonded Zone Logistics Distribution Center, Hunchun City, Yanbian Korean Autonomous Prefecture, Jilin Province (opposite to Dongpeng Aquatic Products) | Zhang Dan; tel.: 13144331981; Liu Hong; tel.: 15844399899 | Mon-Sat 8:30–17:30 | — |
| Guangzhou, Baiyun District, Longgui Subdistrict, Nanling Industrial Zone, 5 Wuheng Road, A02 | Yuanyuan Lv; tel.: 18680533135 | Mon-Sun 9:00–21:00 | — |
| Dayue International, No. 138-1, Fuhai 2nd Road, Fuyong Street, Bao’an District, Shenzhen CEL Shenzhen Airport Central Warehouse | Lao Xiao; tel.: 15338768609 | Mon-Sat 9:00–18:00 | Xiangxiang; tel.: 19318386721 |
| Room 103, Building 1, Aerospace Science & Technology Park, Longhua Street, Longhua District, Shenzhen JD Express, CEL Shenzhen Longhua Collection Warehouse | Zhang Zheyin; tel.: 17260017228 | Mon-Sat 9:00–18:00 | — |
| Runbai International, 2nd Floor, Building 44, No. 170, Ping’an Avenue, Pinghu Street, Longgang District, Shenzhen CEL Shenzhen Pinghu Collection Warehouse | Zhang Zheyin; tel.: 17260017228 | Mon-Sat 9:00–18:00 | — |
| Shenzhen, Longgang District, Bantian Subdistrict, Yongxiang Road, Gaolite Intelligent Energy Industrial Park (West Gate), Steel Structure, 7-1 | Kangmei; tel.: 13316895086 | Mon-Sun 13:30–22:00 | WeChat: KJXZS188 |
| Fujian Province, Longyan, Xinluo District, 32 Lianfa Road, 1st building on the left after entering Xinlong Environmental Protection | Defa Wang; tel.: 17759214105 | Mon-Sat 9:30–20:00 | Defa Wang; tel.: 17759214105 |
| Guangdong Province, Jieyang, Rongcheng District, Dongxiang Neighbourhood, Fabric Market, Area D, Block 3, No. 5-11 | Derun Lin; tel.: 13480330025 | Mon-Sat 10:00–22:00 Sun 10:00–18:00 |
Derun Lin; tel.: 13480330025 |
| 3rd Building, Xinghe Dandi V District, Xinghe East 7th Road, Huiyang District, Huizhou City, Guangdong Province (CEL International E-commerce Logistics) CEL Huizhou Collection Warehouse | Ms. Xie; tel.: 13686428165 | Mon-Sat 9:00–18:00 | — |
| No. 85 Zhitai Road, Licheng District, Quanzhou City, Fujian Province, China (Enter the Hongyuan Group compound, go to the left side and proceed to the end) | Zhimiao Shi; tel.: 18150955000; Yao Yanhua; tel.: 15906050708 | Mon-Sat 9:00–12:00; 14:00–18:00 | Yanhua Yao; tel.: 18016560985 |
| CEL Putian Warehouse, Liangzhi Building, Xihong Road, Gongchen Street, Licheng District, Putian City, Fujian Province, next to SF Express | Jianwei Chen; tel.: 13613070786 | Mon-Sun 14:00–21:00 | — |
| 1st Floor, No. 1576, Liuqing Road, Houzhai Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China | Mr. Yan; tel.: 18905895796 | Mon-Sat 9:00–18:00 | — |
| Ningbo, Jiangbei District, 158 Changxing Road, Bldg 8, s101 (south entrance for unloading) | Haopeng Wu; tel.: 18905895796 | Mon-Sat 9:00–18:00 | — |
| Warehouse No. 4, Building C, No. 338, Hangshu 1st Road, Xihang Port, Shuangliu District, Chengdu, Sichuan Province | Yang Zhen; tel.: 17335316602 | Mon-Sat 9:00–17:30 | — |
| Hebei Province, Baoding City, Gaobeidian, Dongmaying Town, Dongsi Village, 50 Hedi Street | Mr. Sima; tel.: 16603276067 | Mon-Sat 9:00–17:30 | — |
| Shandong Province, Weifang, Gaoxin District, Factory Yard southeast of the intersection of Huixian Road and Dongfeng Street | Haigang Han; tel.: 13361563318 | Mon-Sun 8:30–22:00 | — |
| CEL Collection Warehouse, 100m west of Peisen Power Academy, Huanghe 14th Road, Bohai 21st Road, Bincheng District, Binzhou City, Shandong Province, China | Xinlu Han; tel.: 18364960009 | Mon-Sat 8:30–18:00 | — |
| Guangdong Province, Zhaoqing, Dinghu District, Jinding Road, Kengkou Subdistrict, Guangdong Polytechnic University, Dinghu Campus, Training Building | Hui Li; tel.: 15818567332 | Mon-Sat 8:00–18:00 | Biru Qu; tel.: 13760035780 |
Contacts
| Phone number | WeChat ID | Working hours | ||
|---|---|---|---|---|
| Customer support | 15143322071 | free---123456 | — | Mon-Sat 9:30–12:00, 13:00–18:30 |
| Shipping provider’s contact person: Hui Haijian |
17324463892 | ttb2010yw | huihaijian@cel.work | — |
| Shipping provider’s contact person: Bao Dong |
13199335628 | CEL-BaoDong | xuesong@cel.work | — |
Shipping restrictions
CEL Express Extra Small, CEL Standard Extra Small, CEL Economy Extra Small, CEL Express Budget, CEL Standard Budget, CEL Economy Budget, CEL Express Small, CEL Standard Small, CEL Economy Small, CEL Standard Big, CEL Economy Big, CEL Express Premium Small, CEL Standard Premium Small, CEL Economy Premium Small, CEL Standard Premium Big, CEL Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates
You can calculate the delivery cost using our calculator.
Forward logistics
| Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
|---|---|---|---|---|
| CEL Economy Extra Small | 20–25 | ¥3 + ¥0.025/1 g | - | Allowed |
| CEL Economy Budget | 20–25 | ¥23 + ¥0.017/1 g | - | Allowed |
| CEL Economy Small | 15–20 | ¥16 + ¥0.025/1 g | ¥19.5 + ¥0.025/1 g | Allowed |
| CEL Economy Big | 20–25 | ¥36 + ¥0.017/1 g | ¥39.5 + ¥0.017/1 g | Allowed |
| CEL Economy Premium Small | 15–20 | ¥22 + ¥0.025/1 g | ¥25.5 + ¥0.025/1 g | Allowed |
| CEL Economy Premium Big | 20–25 | ¥62 + ¥0.023/1 g | ¥65.5 + ¥0.023/1 g | Allowed |
Reverse logistics
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| CEL Economy Extra Small CEL Economy Budget |
Free return | Free disposal | Free disposal |
| CEL Economy Small CEL Economy Big CEL Economy Premium Small CEL Economy Premium Big |
Free return | 1.5 × Forward logistics cost | 1.5 × Forward logistics cost |
Compensation rate
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times
Hong Kong
CEL Express HK
Drop-off points
| Address | Contact person | Opening hours |
|---|---|---|
| CELL1666 JU LI YUN FU COMPANY LIMITED FLAT B&C, 1/F., OLYMPIC GODOWN, 8 SZE SHAN STREET, YAU TONG, KOWLOON. HONG KONG(CELL1666) | Wu Zhiwei; HK: +852 6767 7505 CN: +86 158 9986 8765 Duty: +852 9541 8765; +852 5100 9718 |
Mon-Fri 10:00-18:30, Sat 9:00-16:00 |
| 1902，19/F KWONG SANG HONG CTR 151-153 HOI BUN ROAD KUWN TONG | Yang Qingwu; tel.: +852 9790 4298 | Mon-Fri 10:00-13:00, 14:00-19:00; Sat 10:00-13:00 |
| 9/F (Entire Floor), Yee Shing Industrial Building, 7 Kin Fat Street, Tuen Mun, New Territories, Hong Kong | Yu Sheng; tel.: 35778138 | Mon-Sat 9:00-12:00, 13:00-18:00 |
| Room E2, 11/F, Hoi Bun Industrial Building, 6 Wing Yip Street, Kwun Tong, Kowloon, Hong Kong | Mr. Wang; tel.: +852 9413 1172 | Mon-Sat 10:30-19:00 |
Conditions
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: the sum of height + width + length must be less than 310 cm, with the longest side not exceeding 150 cm.
- Maximum shipment cost: 500,000 RUB.
- You can deliver products with batteries.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- In case of loss or damaging the shipment, compensations are limited to 500,000 RUB.
Rates
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 60 cm, the cost is calculated by physical weight;
- more than 60 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 19 CNY | 9.6 CNY |
| Courier delivery | 23 CNY | 9.6 CNY |
CEL Express HK delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| CEL Express HK | Free | Delivery rate from Hong Kong to Russia × 1.5 |
Delivery rate from Hong Kong to Russia × 1.5 |
Conditions and rates until 01.12.2024
Conditions
CEL Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
CEL Super Small
- Maximum shipment weight: 5 kg.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm.
- Maximum shipment cost: 20,000 RUB.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
CEL Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
CEL Economy Small
- Maximum shipment weight: 5 kg.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm.
- Maximum shipment cost: 20,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
CEL Super Economy
- Minimum shipment weight: 5 kg.
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS isn’t required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
CEL Extra Small Economy
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 400 CNY.
CEL Extra Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 400 CNY.
Rates
Forward logistics
CEL Express
Airway delivery. Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 6,000) or (L × W × H (mm) ÷ 6,000,000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 18.00 CNY | 6.30 CNY |
| Courier delivery | 21.50 CNY | 6.30 CNY |
CEL Express delivery times and rates (PDF)
CEL Economy, CEL Super Economy
Land delivery. Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Economy) | 18.00 CNY | 4.60 CNY |
| Courier delivery (Economy) | 21.50 CNY | 4.60 CNY |
| To pick-up point (Super Economy) | 0 CNY | 3.75 CNY |
CEL Economy delivery times and rates (PDF)
CEL Super Economy delivery times and rates (PDF)
CEL Super Small
Land and airway intermodel delivery. Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point | 15.00 CNY | 0.042 CNY |
CEL Super Small delivery times and rates from 23.05.2024 (PDF)
CEL Economy Small
Land delivery. Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy Small) | 13.00 CNY | 0.035 CNY |
CEL Economy Small delivery times and rates from 23.05.2024 (PDF)
CEL Extra Small Economy
Land delivery. Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments (based on ¥25.72/1 kg).
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Extra Small Economy) | 3.34 CNY | 0.026 CNY |
CEL Extra Small Economy delivery times and rates (PDF)
CEL Extra Small Standard
Land and airway intermodel delivery. Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments (based on ¥37.22/1 kg).
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Extra Small Standard) | 3.34 CNY | 0.038 CNY |
CEL Extra Small Standard delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| CEL Express CEL Super Small CEL Economy CEL Economy Small CEL Super Economy |
Free | Delivery rate from China to Russia × 1 |
Delivery rate from China to Russia × 1 |
| CEL Extra Small Economy CEL Extra Small Standard |
Disposal or return at no extra charge | Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: huihaijian@cel.work, xuesong@cel.work.
