ZTO

Drop-off points

ZTO Express Extra Small, ZTO Standard Extra Small, ZTO Economy Extra Small, ZTO Express Budget, ZTO Standard Budget, ZTO Economy Budget, ZTO Express Small, ZTO Standard Small, ZTO Economy Small, ZTO Standard Big, ZTO Express Premium Small, ZTO Standard Premium Small, ZTO Economy Premium Small, ZTO Standard Premium Big, ZTO Economy Premium Big

Address Contact person Opening hours
Guangdong Province, Dongguan City, Shatian Town, No. 5 Linhai North Road, Zhongtong Express, Building E, 3rd Floor Liu Shuangshuang; tel.: 18627695782 Mon-Sat 9:00–20:00
Ozon Fulfillment Center, 3rd Floor, Elevator No.7, Building 1, ZTO Transit Center, No.588 Zheyuan Road, Xiaoshan District, Hangzhou, Zhejiang, China Jia Pengcheng; tel.: 15662150800 Mon-Sat 9:00–20:00
OZON Fulfillment Warehouse, North Gate, 5th Floor, Building 3, ZTO Express Qingdao Transit Center, Tianshan 1st Road, Tongji New District, Jimo District, Qingdao City, Shandong Province, China Lin Pu; tel.: 13387872318 Mon-Sat 9:00–20:00

You can use the shipping provider’s pick-up service.

Contacts

Customer service Phone number
Headquarters Customer Service: Xu Yuanfeng; Alice 13073690106
17850142309
Dongguan Customer Service: Liu Shuangshuang 18627695782

Shipping restrictions

ZTO Express Extra Small, ZTO Standard Extra Small, ZTO Economy Extra Small, ZTO Express Budget, ZTO Standard Budget, ZTO Economy Budget, ZTO Express Small, ZTO Standard Small, ZTO Economy Small, ZTO Standard Big, ZTO Express Premium Small, ZTO Standard Premium Small, ZTO Economy Premium Small, ZTO Standard Premium Big, ZTO Economy Premium Big

Shipping provider’s list of prohibited products (PDF)

Restrictions of the EEC (PDF)

Rates

You can calculate the delivery cost using our calculator.

Forward logistics

Method Drop-off delivery
to Moscow, days
To pick-up point Courier delivery Batteries
ZTO Express Extra Small 5–10 ¥3 + ¥0.045/1 g Restricted
ZTO Express Budget 5–10 ¥23 + ¥0.033/1 g Restricted
ZTO Express Small 5–10 ¥16 + ¥0.045/1 g ¥19.5 + ¥0.045/1 g Restricted
ZTO Express Premium Small 5–10 ¥22 + ¥0.045/1 g ¥25.5 + ¥0.045/1 g Restricted

Reverse logistics

Method Shipments not sent
from the drop-off point
Shipments canceled
before customs clearance
Unclaimed shipments
ZTO Express Extra Small

ZTO Express Budget
Free return Free disposal Free disposal
ZTO Express Small

ZTO Express Premium Small
Free return 1.5 × Forward logistics cost 1.5 × Forward logistics cost

Compensation rate

Shipment group Maximum compensation for loss or damage
Extra Small
Budget
Up to 1,500 RUB
Small
Big
Up to 7,000 RUB
Premium Small
Premium Big
Up to 250,000 RUB

Delivery times

Express (PDF)

Standard (PDF)

Economy (PDF)

Conditions and rates until 01.12.2024

Conditions

ZTO Economy, ZTO Standard

  • Minimum shipment weight: 100 g.
  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 150,000 RUB.
  • You can deliver products with batteries, MSDS is not required.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.

ZTO Express

  • Minimum shipment weight: 100 g.
  • Maximum shipment weight: 25 kg.
  • Maximum shipment dimensions: 150 × 80 × 80 cm.
  • Maximum shipment cost: 150,000 RUB.
  • You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.

ZTO Extra Small Economy, ZTO Extra Small Standard

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 1,500 RUB.
  • Products with batteries are allowed to be shipped. MSDS is not required.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
  • In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1,500 RUB.

ZTO Extra Small Express

  • Maximum shipment weight: 500 g.
  • Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
  • Maximum shipment cost: 1,500 RUB.
  • Products with batteries are allowed to be shipped, for this purpose provide a material safety data sheet MSDS.
  • Shipping provider’s list of prohibited products.
  • List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
  • Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
  • In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1,500 RUB.

Rates

Forward logistics

ZTO Economy, ZTO Standard

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 100 g increments.

Delivery Shipment 100 g
To pick-up point (Economy) 12.00 CNY 4.25 CNY
Courier delivery (Economy) 16.00 CNY 4.45 CNY
To pick-up point (Standard) 15.00 CNY 5.90 CNY
Courier delivery (Standard) 19.00 CNY 6.10 CNY

ZTO Economy delivery times and rates (PDF)

ZTO Standard delivery times and rates (PDF)

ZTO Express

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

  • less or equal to 90 cm, the cost is calculated by physical weight;
  • more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.

Weight measurements are rounded upward in 100 g increments.

Delivery Shipment 100 g
To pick-up point 14.50 CNY 5.40 CNY
Courier delivery 18.50 CNY 5.60 CNY

ZTO Express delivery times and rates (PDF)

ZTO Extra Small Economy, ZTO Extra Small Standard

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 1 g increments.

Delivery Shipment 1 g
To pick-up point (Economy) 3.34 CNY 0.025 CNY
To pick-up point (Standard) 3.34 CNY 0.037 CNY

ZTO Extra Small Economy delivery times and rates (PDF)

ZTO Extra Small Standard delivery times and rates (PDF)

ZTO Extra Small Express

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

  • less or equal to 90 cm, the cost is calculated by physical weight;
  • more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.

Weight measurements are rounded upward in 1 g increments.

Delivery Shipment 1 g
To pick-up point 3.34 CNY 0.047 CNY

ZTO Extra Small Express delivery times and rates (PDF)

Returns and cancellations

Shipping provider Shipments not sent
from the Drop-off point
Shipments canceled
before customs clearance
Unclaimed shipments
ZTO Economy

ZTO Standard

ZTO Express
Disposal or return
at no extra charge
Delivery rate from China
to Russia × 1
Delivery rate from China
to Russia × 1.5
ZTO Extra Small Economy

ZTO Extra Small Standard

ZTO Extra Small Express
Disposal or return
at no extra charge
Free disposal Free disposal

To arrange a return, contact the carrier by mail: ozondongguan@ztocwst.com.

Official website

Track shipments here

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