Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
ZTO Express Extra Small, ZTO Standard Extra Small, ZTO Economy Extra Small, ZTO Express Budget, ZTO Standard Budget, ZTO Economy Budget, ZTO Express Small, ZTO Standard Small, ZTO Economy Small, ZTO Standard Big, ZTO Express Premium Small, ZTO Standard Premium Small, ZTO Economy Premium Small, ZTO Standard Premium Big, ZTO Economy Premium Big
Address | Contact person | Opening hours |
---|---|---|
Guangdong Province, Dongguan City, Shatian Town, No. 5 Linhai North Road, Zhongtong Express, Building E, 3rd Floor | Liu Shuangshuang; tel.: 18627695782 | Mon-Sat 9:00–20:00 |
Ozon Fulfillment Center, 3rd Floor, Elevator No.7, Building 1, ZTO Transit Center, No.588 Zheyuan Road, Xiaoshan District, Hangzhou, Zhejiang, China | Jia Pengcheng; tel.: 15662150800 | Mon-Sat 9:00–20:00 |
OZON Fulfillment Warehouse, North Gate, 5th Floor, Building 3, ZTO Express Qingdao Transit Center, Tianshan 1st Road, Tongji New District, Jimo District, Qingdao City, Shandong Province, China | Lin Pu; tel.: 13387872318 | Mon-Sat 9:00–20:00 |
You can use the shipping provider’s pick-up service.
Customer service | Phone number |
---|---|
Headquarters Customer Service: Xu Yuanfeng; Alice | 13073690106 17850142309 |
Dongguan Customer Service: Liu Shuangshuang | 18627695782 |
ZTO Express Extra Small, ZTO Standard Extra Small, ZTO Economy Extra Small, ZTO Express Budget, ZTO Standard Budget, ZTO Economy Budget, ZTO Express Small, ZTO Standard Small, ZTO Economy Small, ZTO Standard Big, ZTO Express Premium Small, ZTO Standard Premium Small, ZTO Economy Premium Small, ZTO Standard Premium Big, ZTO Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
You can calculate the delivery cost using our calculator.
Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
---|---|---|---|---|
ZTO Express Extra Small | 5–10 | ¥3 + ¥0.045/1 g | — | Restricted |
ZTO Express Budget | 5–10 | ¥23 + ¥0.033/1 g | — | Restricted |
ZTO Express Small | 5–10 | ¥16 + ¥0.045/1 g | ¥19.5 + ¥0.045/1 g | Restricted |
ZTO Express Premium Small | 5–10 | ¥22 + ¥0.045/1 g | ¥25.5 + ¥0.045/1 g | Restricted |
Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
---|---|---|---|
ZTO Express Extra Small ZTO Express Budget |
Free return | Free disposal | Free disposal |
ZTO Express Small ZTO Express Premium Small |
Free return | 1.5 × Forward logistics cost | 1.5 × Forward logistics cost |
Shipment group | Maximum compensation for loss or damage |
---|---|
Extra Small Budget |
Up to 1,500 RUB |
Small Big |
Up to 7,000 RUB |
Premium Small Premium Big |
Up to 250,000 RUB |
ZTO Economy, ZTO Standard
ZTO Express
ZTO Extra Small Economy, ZTO Extra Small Standard
ZTO Extra Small Express
ZTO Economy, ZTO Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
Delivery | Shipment | 100 g |
---|---|---|
To pick-up point (Economy) | 12.00 CNY | 4.25 CNY |
Courier delivery (Economy) | 16.00 CNY | 4.45 CNY |
To pick-up point (Standard) | 15.00 CNY | 5.90 CNY |
Courier delivery (Standard) | 19.00 CNY | 6.10 CNY |
ZTO Economy delivery times and rates (PDF)
ZTO Standard delivery times and rates (PDF)
ZTO Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
Weight measurements are rounded upward in 100 g increments.
Delivery | Shipment | 100 g |
---|---|---|
To pick-up point | 14.50 CNY | 5.40 CNY |
Courier delivery | 18.50 CNY | 5.60 CNY |
ZTO Express delivery times and rates (PDF)
ZTO Extra Small Economy, ZTO Extra Small Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
Delivery | Shipment | 1 g |
---|---|---|
To pick-up point (Economy) | 3.34 CNY | 0.025 CNY |
To pick-up point (Standard) | 3.34 CNY | 0.037 CNY |
ZTO Extra Small Economy delivery times and rates (PDF)
ZTO Extra Small Standard delivery times and rates (PDF)
ZTO Extra Small Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
Weight measurements are rounded upward in 1 g increments.
Delivery | Shipment | 1 g |
---|---|---|
To pick-up point | 3.34 CNY | 0.047 CNY |
ZTO Extra Small Express delivery times and rates (PDF)
Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
---|---|---|---|
ZTO Economy ZTO Standard ZTO Express |
Disposal or return at no extra charge |
Delivery rate from China to Russia × 1 |
Delivery rate from China to Russia × 1.5 |
ZTO Extra Small Economy ZTO Extra Small Standard ZTO Extra Small Express |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: ozondongguan@ztocwst.com.
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Это база знаний для продавцов из стран СНГ и дальнего зарубежья.
Если ваша компания зарегистрирована в России, перейдите в базу знаний для продавцов из России.
Когда вы зарегистрировались на Ozon?
Условия работы и инструкции зависят от даты заключения договора — её можно посмотреть в разделе Договоры
Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
Which country do you sell from?
Выберите договор