Drop-off points #
ZTO Express Extra Small, ZTO Standard Extra Small, ZTO Economy Extra Small, ZTO Express Budget, ZTO Standard Budget, ZTO Economy Budget, ZTO Express Small, ZTO Standard Small, ZTO Economy Small, ZTO Express Big, ZTO Standard Big, ZTO Express Premium Small, ZTO Standard Premium Small, ZTO Economy Premium Small, ZTO Express Premium Big, ZTO Standard Premium Big
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Dongguan City, Shatian Town, No. 5 Linhai North Road, Zhongtong Express, Building E, 3rd Floor | Zhu Yinbin; tel.: 18620983800 | Mon-Sat 9:00-24:00 |
| Zhejiang Province, Yiwu City, Jinhua City, No.2, Yiwu Transit Center, No.9 Hongmao Road, OZON Packing Warehouse, 5F | Tang Haibao; tel.: 13429657666 | Mon-Sat 9:00-24:00 |
| Fujian Province, Quanzhou City, Jinjiang City, Zimao Town,Fazang Road No. 9, Building 1, 5th Floor (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| Fujian Province, Fuzhou City, Cangshan District, Gaishan Town, Wangfeng Road No. 1 (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| Guangdong Province, Xiamen City, Tong’an District, Xinmin Town, Tong’an Industrial Concentration Zone, Xitang Mazhao (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| Guangdong Province, Huadu District, Huashan Town, No. 14 Qiyuan Avenue, ZTO Express, Building 4, 4th Floor (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| Guangdong Province, Jieyang City, Jiedong District, Industrial Transfer Industrial Park, West of Jinhui Road, North of Runze Street, East of Chaoyang Avenue, South of Songtao Street | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| Zhejiang Province, Hangzhou City, About 120 meters southeast of the intersection of Beifeng Road and Chuangye Road in Xiaoshan District, ZTO Express (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| Zhejiang Province, Hangzhou City, Linping District, Tangqi East-West Avenue, Kangtang Line, ZTO Cloud Warehouse Technology Co., Ltd. (Headquarters) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| Heilongjiang Province, Harbin City, Pingfang District, Hanan 3rd Road, ZTO E-commerce Industrial Park | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| T1 Zhongtong Express, No. 1 Gangcheng Avenue, Airport Economic Zone, Dongli District, Tianjin (Ozon Collection Project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| Xinjiang Uygur Autonomous Region, Xinshi District, Urumqi, Beijing North Road, No. 4889, ZTO Express (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| ZTO Express, Fengwu East Road, Huxian Auto Parts Industrial Park, Huyi District, Xi’an City, Shaanxi Province (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| ZTO Express, Building A, 4th Floor, No. 777, Auto City Avenue, Longquanyi District, Chengdu City, Sichuan Province (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| ZTO Express International Logistics Park, 20 meters west of the intersection of Jingzhou Road and Logistics 2nd Road, Zhongmu County, Zhengzhou City, Henan Province (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
| Baoyuan Logistics Warehouse No. 3, No. 6 Qiaowan Road, Feixi County, Hefei City, Anhui Province (Ozon cargo collection project) | Song Chenrui; tel.: 17850142309 | Mon-Sun 9:00-22:00 |
You can use the shipping provider’s pick-up service.
Contacts #
| Customer service | Phone number |
|---|---|
| Headquarters Customer Service: Xu Yuanfeng; Alice | 13073690106 17850142309 |
| Dongguan Customer Service: Liu Shuangshuang | 18627695782 |
Shipping restrictions #
ZTO Express Extra Small, ZTO Standard Extra Small, ZTO Economy Extra Small, ZTO Express Budget, ZTO Standard Budget, ZTO Economy Budget, ZTO Express Small, ZTO Standard Small, ZTO Economy Small, ZTO Express Big, ZTO Standard Big, ZTO Express Premium Small, ZTO Standard Premium Small, ZTO Economy Premium Small, ZTO Express Premium Big, ZTO Standard Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates #
You can calculate the delivery cost using our calculator.
Forward logistics #
Reverse logistics #
Compensation rate #
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times #
Conditions and rates until 01.12.2024
Conditions
ZTO Economy, ZTO Standard
- Minimum shipment weight: 100 g.
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- You can deliver products with batteries, MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
ZTO Express
- Minimum shipment weight: 100 g.
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
ZTO Extra Small Economy, ZTO Extra Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1 500 RUB.
ZTO Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries are allowed to be shipped, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1 500 RUB.
Rates
Forward logistics
ZTO Economy, ZTO Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Economy) | 12.00 CNY | 4.25 CNY |
| Courier delivery (Economy) | 16.00 CNY | 4.45 CNY |
| To pick-up point (Standard) | 15.00 CNY | 5.90 CNY |
| Courier delivery (Standard) | 19.00 CNY | 6.10 CNY |
ZTO Economy delivery times and rates (PDF)
ZTO Standard delivery times and rates (PDF)
ZTO Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6000 or L × W × H (mm) ÷ 6 000 000.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 14.50 CNY | 5.40 CNY |
| Courier delivery | 18.50 CNY | 5.60 CNY |
ZTO Express delivery times and rates (PDF)
ZTO Extra Small Economy, ZTO Extra Small Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy) | 3.34 CNY | 0.025 CNY |
| To pick-up point (Standard) | 3.34 CNY | 0.037 CNY |
ZTO Extra Small Economy delivery times and rates (PDF)
ZTO Extra Small Standard delivery times and rates (PDF)
ZTO Extra Small Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6000 or L × W × H (mm) ÷ 6 000 000.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point | 3.34 CNY | 0.047 CNY |
ZTO Extra Small Express delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| ZTO Economy ZTO Standard ZTO Express |
Disposal or return at no extra charge |
Delivery rate from China to Russia × 1 |
Delivery rate from China to Russia × 1.5 |
| ZTO Extra Small Economy ZTO Extra Small Standard ZTO Extra Small Express |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: ozondongguan@ztocwst.com.