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Drop-off points
ZTO Express Extra Small, ZTO Standard Extra Small, ZTO Economy Extra Small, ZTO Express Budget, ZTO Standard Budget, ZTO Economy Budget, ZTO Express Small, ZTO Standard Small, ZTO Economy Small, ZTO Standard Big, ZTO Express Premium Small, ZTO Standard Premium Small, ZTO Economy Premium Small, ZTO Standard Premium Big, ZTO Economy Premium Big
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Dongguan City, Shatian Town, No. 5 Linhai North Road, Zhongtong Express, Building E, 3rd Floor | Liu Shuangshuang; tel.: 18627695782 | Mon-Sat 9:00–20:00 |
| Ozon Fulfillment Center, 3rd Floor, Elevator No.7, Building 1, ZTO Transit Center, No.588 Zheyuan Road, Xiaoshan District, Hangzhou, Zhejiang, China | Jia Pengcheng; tel.: 15662150800 | Mon-Sat 9:00–20:00 |
| OZON Fulfillment Warehouse, North Gate, 5th Floor, Building 3, ZTO Express Qingdao Transit Center, Tianshan 1st Road, Tongji New District, Jimo District, Qingdao City, Shandong Province, China | Lin Pu; tel.: 13387872318 | Mon-Sat 9:00–20:00 |
You can use the shipping provider’s pick-up service.
Contacts
| Customer service | Contact person |
|---|---|
| Headquarters Customer Service | Xu Yuanfeng; tel.: 13073690106 |
| Dongguan Customer Service | Chen Guihan; tel.: 13433786791 |
| Hangzhou Customer Service | Wu Mengqi; tel.: 18158192412 |
| Qingdao Customer Service | Lin Pu; tel.: 13387872318 |
| Quanzhou Customer Service | Du Peiyao; tel.: 17858622816 |
Shipping restrictions
ZTO Express Extra Small, ZTO Standard Extra Small, ZTO Economy Extra Small, ZTO Express Budget, ZTO Standard Budget, ZTO Economy Budget, ZTO Express Small, ZTO Standard Small, ZTO Economy Small, ZTO Standard Big, ZTO Express Premium Small, ZTO Standard Premium Small, ZTO Economy Premium Small, ZTO Standard Premium Big, ZTO Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates
You can calculate the delivery cost using our calculator.
Forward logistics
| Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
|---|---|---|---|---|
| ZTO Express Extra Small | 5–10 | ¥3 + ¥0.045/1 g | — | Restricted |
| ZTO Express Budget | 5–10 | ¥23 + ¥0.033/1 g | — | Restricted |
| ZTO Express Small | 5–10 | ¥16 + ¥0.045/1 g | ¥19.5 + ¥0.045/1 g | Restricted |
| ZTO Express Premium Small | 5–10 | ¥22 + ¥0.045/1 g | ¥25.5 + ¥0.045/1 g | Restricted |
Reverse logistics
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| ZTO Express Extra Small ZTO Express Budget |
Free return | Free disposal | Free disposal |
| ZTO Express Small ZTO Express Premium Small |
Free return | 1.5 × Forward logistics cost | 1.5 × Forward logistics cost |
Compensation rate
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times
Conditions and rates until 01.12.2024
Conditions
ZTO Economy, ZTO Standard
- Minimum shipment weight: 100 g.
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- You can deliver products with batteries, MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
ZTO Express
- Minimum shipment weight: 100 g.
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
ZTO Extra Small Economy, ZTO Extra Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1,500 RUB.
ZTO Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries are allowed to be shipped, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
- In case of losing or damaging the shipment, the shipping provider makes compensations limited to 1,500 RUB.
Rates
Forward logistics
ZTO Economy, ZTO Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Economy) | 12.00 CNY | 4.25 CNY |
| Courier delivery (Economy) | 16.00 CNY | 4.45 CNY |
| To pick-up point (Standard) | 15.00 CNY | 5.90 CNY |
| Courier delivery (Standard) | 19.00 CNY | 6.10 CNY |
ZTO Economy delivery times and rates (PDF)
ZTO Standard delivery times and rates (PDF)
ZTO Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 14.50 CNY | 5.40 CNY |
| Courier delivery | 18.50 CNY | 5.60 CNY |
ZTO Express delivery times and rates (PDF)
ZTO Extra Small Economy, ZTO Extra Small Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Economy) | 3.34 CNY | 0.025 CNY |
| To pick-up point (Standard) | 3.34 CNY | 0.037 CNY |
ZTO Extra Small Economy delivery times and rates (PDF)
ZTO Extra Small Standard delivery times and rates (PDF)
ZTO Extra Small Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point | 3.34 CNY | 0.047 CNY |
ZTO Extra Small Express delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| ZTO Economy ZTO Standard ZTO Express |
Disposal or return at no extra charge |
Delivery rate from China to Russia × 1 |
Delivery rate from China to Russia × 1.5 |
| ZTO Extra Small Economy ZTO Extra Small Standard ZTO Extra Small Express |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: ozondongguan@ztocwst.com.
