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Drop-off points
Ural Express Extra Small, Ural Standard Extra Small, Ural Economy Extra Small, Ural Express Budget, Ural Standard Budget, Ural Express Small, Ural Standard Small, Ural Economy Small, Ural Express Big, Ural Standard Big, Ural Express Premium Small, Ural Standard Premium Small, Ural Economy Premium Small, Ural Express Premium Big, Ural Standard Premium Big, Ural Economy Premium Big
Khorgos drop-off isn’t available for Ural Super Express and Ural Extra Small Express.
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Dongguan City, Houjie Town, Gangkou Avenue, Santun Section, No. 5, Express (Ural) Signing Office on the first floor | Wang Desheng; tel.: 19883316791 | Mon-Sat 9:00–18:00 |
| Zhejiang Province, Yiwu City, Choujiang Street, Baowan International Logistics Center, Warehouse 6, 2nd Floor, Next to Gate 9 (URAL Warehouse) | Luo Song; tel.: 18806754827 | Mon-Sun 9:00-21:00 |
| Xinjiang Uygur Autonomous Region, Ili Kazakh Autonomous Prefecture, Khorgos City, Yaou South Road, No. 7 (Ural Collection Point) | Xiao Jiang; tel.: 15021950926 | Mon-Sat 10:00–19:00 |
You can use the shipping provider’s pick-up service.
Contacts
| Phone number | WeChat ID | Working hours | ||
|---|---|---|---|---|
| Contact person: Pan Chao | 18258396277 | shanjuyingxiong | peter@uralsvip.com | — |
| Contact person: Mr. Chen | 15067198119 | ozon188 | gaven@uralsvip.com | — |
| Contact person: Mr. Zou | 15067165619 | ural999 | zouzhaoli@uralsvip.com | — |
| Contact person: Mr. Li | 15067167329 | ural666 | sky@uralsvip.com | — |
| Contact person: Mr. Huang | 15336876144 | uralvip666 | chaochao@uralsvip.com | — |
| Customer support | 15067168566, 15068103169, 15068110095, 15068106995, 19323033597 | terryli1204, youla669, ural008, ural188, viip7890 | ozon@uralsvip.com | Mon-Sun 9:00–12:00, 13:30–18:30 |
Shipping restrictions
Ural Express Extra Small, Ural Standard Extra Small, Ural Economy Extra Small, Ural Express Budget, Ural Standard Budget, Ural Express Small, Ural Standard Small, Ural Economy Small, Ural Express Big, Ural Standard Big, Ural Express Premium Small, Ural Standard Premium Small, Ural Economy Premium Small, Ural Express Premium Big, Ural Standard Premium Big, Ural Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates
You can calculate the delivery cost using our calculator.
Forward logistics
| Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
|---|---|---|---|---|
| Ural Express Extra Small | 5–10 | ¥2.9 + ¥0.042/1 g | — | Restricted |
| Ural Express Budget | 5–10 | ¥23 + ¥0.033/1 g | — | Restricted |
| Ural Express Small | 5–10 | ¥16 + ¥0.045/1 g | ¥19.5 + ¥0.045/1 g | Restricted |
| Ural Express Big | 5–10 | ¥36 + ¥0.033/1 g | ¥39.5 + ¥0.033/1 g | Restricted |
| Ural Express Premium Small | 5–10 | ¥22 + ¥0.045/1 g | ¥25.5 + ¥0.045/1 g | Restricted |
| Ural Express Premium Big | 5–10 | ¥62 + ¥0.033/1 g | ¥65.5 + ¥0.033/1 g | Restricted |
Reverse logistics
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Ural Express Extra Small Ural Express Budget |
Free return | Free disposal | Free disposal |
| Ural Express Small Ural Express Big Ural Express Premium Small Ural Express Premium Big |
Free return | 1.5 × Forward logistics cost | 1.5 × Forward logistics cost |
Compensation rate
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times
Hong Kong
Ural Express HK, Ural Standard HK
Drop-off points
| Address | Contact person | Opening hours | Additional information |
|---|---|---|---|
| Guangdong Province, Dongguan City, Houjie Town, Ganggang Avenue, Santun Section, No. 5, Express (Ural) sign-in office on the first floor | Wang Desheng; tel.: 19883316791 | Mon-Sat 9:00–18:00 | — |
| Hong Kong, Kwun Tong District, 151-153 Bin Hai Road, Kwong Sang Hong Center, 19th Floor, Room 1902, Zip Code 999000, Warehouse No.: JC-OZON666 | Ozon warehouse; tel.: 95112871 | Mon-Fri 9:00–19:00, Sat 10:00–14:00 | Maximum height for a parking space: 3.9 m |
| Hong Kong, Kwun Tong District, Yau Tong, 8 Sze Shan Stree, Shiyun Warehouse, 1st Floor, Block B (ozon1188) | Mr. Wu (Wake); tel.: 852 95418765; 852 51009718 | Mon-Fri 10:00–18:30, Sat 9:00–16:00 | — |
| Contacts | Phone number | WeChat ID | Working hours | |
|---|---|---|---|---|
| Contact person: Pan Chao | 18258396277 | shanjuyingxiong | peter@uralsvip.com | — |
| Contact person: Mr. Chen | 15067198119 | ozon188 | gaven@uralsvip.com | — |
| Contact person: Mr. Zou | 15067165619 | ural999 | zouzhaoli@uralsvip.com | — |
| Contact person: Mr. Li | 15067167329 | ural666 | sky@uralsvip.com | — |
| Customer support | 13306710532, 13924603736 | yjh10160915, bouncetiaotiao | ozon@uralsvip.com | Mon-Sun 9:00–12:00, 13:30–18:30 |
Conditions
Ural Express HK
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Ural Standard HK
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- You can deliver products with batteries, MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Rates
Ural Express HK
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 80 cm, the cost is calculated by physical weight;
- more than 80 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 18.00 CNY | 10.50 CNY |
| Courier delivery | 22.00 CNY | 10.50 CNY |
Ural Express HK delivery times and rates from 30.01.2025 (PDF)
Ural Standard HK
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Standard) | 18.00 CNY | 5.50 CNY |
| Courier delivery (Standard) | 22.00 CNY | 5.50 CNY |
Ural Standard HK delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Ural Express HK Ural Standard HK |
Free | Delivery rate from Hong Kong to Russia × 1 |
Delivery rate from Hong Kong to Russia × 1.5 |
CIS
Ural KZ, Ural KZ PUDO, Ural KGZ Standard
Drop-off points
| Address | Contact person | Opening hours |
|---|---|---|
| Guangdong Province, Dongguan City, Houjie Town, Gangkou Avenue, Santun Section, No. 5, Express (Ural) Signing Office on the first floor | Wang Desheng; tel.: 19883316791 | Mon-Sat 9:00–18:00 |
| Zhejiang Province, Yiwu City, Choujiang Street, Baowan International Logistics Center, Warehouse 6, 2nd Floor, Next to Gate 9 (URAL Warehouse) | Luo Song; tel.: 18806754827 | Mon-Sun 9:00-21:00 |
| Xinjiang Uygur Autonomous Region, Ili Kazakh Autonomous Prefecture, Khorgos City, Yaou South Road, No. 7 (Ural Collection Point) | Xiao Jiang; tel.: 15021950926 | Mon-Sat 10:00–19:00 |
You can use the shipping provider’s pick-up service.
Conditions
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- You can deliver products with batteries.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of loss or damaging the shipment, compensations are limited to 500 CNY.
Rates
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Ural KZ
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 5 CNY | 3.5 CNY |
| Courier delivery | 20 CNY | 3.5 CNY |
Ural KZ delivery times and rates (PDF)
Ural KZ PUDO
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point | 16 CNY | 0.035 CNY |
Ural KZ PUDO delivery times and rates (PDF)
Ural KGZ Standard
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 8.00 CNY | 4.8 CNY |
| Courier delivery | 22.00 CNY | 4.8 CNY |
Ural KGZ Standard delivery times and rates (PDF)
Returns and cancellations
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Ural KZ Ural KGZ Standard Ural KZ PUDO |
Free return | • Disposal at no extra charge • 1.5 × Forward logistics cost |
• Disposal at no extra charge • 1.5 × Forward logistics cost |
Conditions and rates until 01.12.2024
Conditions
Ural Super Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it.
Ural Express
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- You can deliver products with batteries, MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Ural Standard
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 150,000 RUB.
- You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Ural Small
- Maximum shipment weight: 0.5 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 50,000 RUB.
- You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Ural Extra Small Express
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries can’t be shipped.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
Ural Extra Small Standard, Ural Extra Small Economy
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1,500 RUB.
- Products with batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 3 pieces.
Rates
Forward logistics
Ural Super Express
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 80 cm, the cost is calculated by physical weight;
- more than 80 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 15.00 CNY | 6.30 CNY |
| Courier delivery | 22.00 CNY | 6.30 CNY |
Ural Super Express delivery times and rates from 29.01.2024 (PDF)
Ural Express, Ural Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Express) | 18.00 CNY | 4.20 CNY |
| Courier delivery (Express) | 22.00 CNY | 4.20 CNY |
| To pick-up point (Standard) | 18.00 CNY | 3.50 CNY |
| Courier delivery (Standard) | 22.00 CNY | 3.50 CNY |
Ural Express delivery times and rates (PDF)
Ural Standard delivery times and rates (PDF)
Ural Small
Weight measurements are rounded upward in 1 g increments starting from 10 g.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point | 5.95 CNY | 0.108 CNY |
Ural Small delivery times and rates (PDF)
Ural Extra Small Express, Ural Extra Small Standard, Ural Extra Small Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Express) | 3.00 CNY | 0.048 CNY |
| To pick-up point (Standard) | 3.00 CNY | 0.038 CNY |
| To pick-up point (Economy) | 3.00 CNY | 0.026 CNY |
Ural Extra Small Express delivery times and rates (PDF)
Ural Extra Small Standard delivery times and rates (PDF)
Ural Extra Small Economy delivery times and rates (PDF)
Returns and cancellations
Return to the overseas warehouse in Moscow, free storage service for 90 days.
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| Ural Super Express Ural Express Ural Standard Ural Small |
Free | Delivery rate from China to Russia × 1 |
Delivery rate from China to Russia × 1.5 |
| Ural Extra Small Express Ural Extra Small Standard Ural Extra Small Economy |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail:
- Ural Super Express, Ural Express, Ural Standard, Ural Small: peter@uralsvip.com, gaven@uralsvip.com, zouzhaoli@uralsvip.com, sky@uralsvip.com.
- Ural Express HK, Ural Standard HK: peter@uralsvip.com, gaven@uralsvip.com, zouzhaoli@uralsvip.com.
