Drop-off points #
OYX Express Extra Small, OYX Standard Extra Small, OYX Economy Extra Small, OYX Standard Budget, OYX Standard Small, OYX Economy Small, OYX Standard Big, OYX Standard Premium Small, OYX Economy Premium Small, OYX Standard Premium Big, OYX Super Big
| Address | Customer service phone number | Opening hours |
|---|---|---|
| Ouyaxing Guangzhou Warehouse: Guangdong Province, Guangzhou City, Baiyun District, Hebian, No. 3 Helong Erheng Road, B128 Ouyaxing International | 17324015789, 18024095889, 19124018032 | Mon-Sat 9:00–12:00, 12:30–22:30 |
| Ouyaxing Suifenhe Warehouse: Suifenhe, Wusuli Street Comprehensive Bonded Zone, Ouyaxing International, East Side of Haidu Electromechanical Warehouse 5, Gate 2 | 17324015789, 18024095889, 19124018032 | Mon-Sat 9:00–12:00, 12:30–22:30 |
You can use the shipping provider’s pick-up service.
Contacts #
| Phone number | WeChat ID | Working hours | ||
|---|---|---|---|---|
| Contact person | 19876105789 | GDOYX6789 | 454565306@qq.com | — |
| Customer support | 17324015789, 18024095889, 19124018032 | OYX-0001, GDOYX777, OYX-0002 | — | Mon-Sun 9:00–12:00, 13:30–23:00. Additional working hours: Mon-Sat 19:30–22:30 |
Shipping restrictions #
OYX Express Extra Small, OYX Standard Extra Small, OYX Economy Extra Small, OYX Standard Budget, OYX Standard Small, OYX Economy Small, OYX Standard Big, OYX Standard Premium Small, OYX Economy Premium Small, OYX Standard Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates #
You can calculate the delivery cost using our calculator.
Forward logistics #
Reverse logistics #
Compensation rate #
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB |
Delivery times #
Methods for shipments over 25 kg #
OYX Super Big
- Minimum shipment weight: 26 kg.
- Maximum shipment weight: 31 kg.
- Maximum shipment dimensions: no restrictions.
- Maximum shipment cost: 18,500 RUB.
- Label size: 10 × 15 cm or larger.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
Conditions and rates until 01.12.2024
Conditions
OYX Super Air
- Minimum shipment weight: 100 g.
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 300,000 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
OYX Super Truck
- Minimum shipment weight: 100 g.
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 300,000 RUB.
- Label size: 10 × 15 cm or larger.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.
OYX Extra Small Super Economy, OYX Extra Small Economy, OYX Extra Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
- Maximum shipment cost: 1 500 RUB.
- Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
- In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1 000 RUB.
Rates
Forward logistics
OYX Super Air
Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
- less or equal to 90 cm, the cost is calculated by physical weight;
- more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6000 or L × W × H (mm) ÷ 6 000 000.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 18.00 CNY | 6.00 CNY |
| Courier delivery | 21.00 CNY | 6.00 CNY |
OYX Super Air delivery times and rates from 5.10.2023 (PDF)
OYX Super Truck
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 18.00 CNY | 4.50 CNY |
| Courier delivery | 21.00 CNY | 4.50 CNY |
OYX Super Truck delivery times and rates from 12.03.2024 (PDF)
OYX Super Big
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 kg increments.
| Delivery | Shipment | 1 kg |
|---|---|---|
| Courier delivery | 0 | 45.00 CNY |
OYX Super Big delivery times and rates from 5.10.2023 (PDF)
OYX Extra Small Super Economy, OYX Extra Small Economy, OYX Extra Small Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Weight measurements are rounded upward in 1 g increments.
| Delivery | Shipment | 1 g |
|---|---|---|
| To pick-up point (Super Economy) | 2.90 CNY | 0.024 CNY |
| To pick-up point (Economy) | 2.90 CNY | 0.036 CNY |
| To pick-up point (Standard) | 2.90 CNY | 0.046 CNY |
OYX Extra Small Super Economy delivery times and rates (PDF)
OYX Extra Small Economy delivery times and rates (PDF)
OYX Extra Small Standard delivery times and rates (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| OYX Super Air OYX Super Truck OYX Super Big |
Free | Free | Free |
| OYX Extra Small Super Economy OYX Extra Small Economy OYX Extra Small Standard |
Disposal or return at no extra charge |
Free disposal | Free disposal |
To arrange a return, contact the carrier by mail: Ozon369OYX@163.com.