OYX

Drop-off points

OYX Express Extra Small, OYX Standard Extra Small, OYX Economy Extra Small, OYX Standard Budget, OYX Express Small, OYX Standard Small, OYX Economy Small, OYX Standard Big, OYX Express Premium Small, OYX Standard Premium Small, OYX Economy Premium Small, OYX Standard Premium Big

Address	Customer service phone number	Opening hours
Ouyaxing Guangzhou Warehouse: Guangdong Province, Guangzhou City, Baiyun District, Hebian, No. 3 Helong Erheng Road, B128 Ouyaxing International	17324015789, 18024095889, 19124018032	Mon-Sat 9:00–12:00, 12:30–22:30
Ouyaxing Suifenhe Warehouse: Suifenhe, Wusuli Street Comprehensive Bonded Zone, Ouyaxing International, East Side of Haidu Electromechanical Warehouse 5, Gate 2	17324015789, 18024095889, 19124018032	Mon-Sat 9:00–12:00, 12:30–22:30

You can use the shipping provider’s pick-up service.

Contacts

	Phone number	WeChat ID	Email	Working hours
Contact person	19876105789	GDOYX6789	454565306@qq.com	—
Customer support	17324015789, 18024095889, 19124018032	OYX-0001, GDOYX777, OYX-0002	—	Mon-Sun 9:00–12:00, 13:30–23:00. Additional working hours: Mon-Sat 19:30–22:30

Shipping restrictions

Shipping provider’s list of prohibited products (PDF)

Restrictions of the EEC (PDF)

Rates

You can calculate the delivery cost using our calculator.

Forward logistics

Express
Standard
Economy

Method	Drop-off delivery to Moscow, days	To pick-up point	Courier delivery	Batteries
OYX Express Extra Small	5–10	¥3 + ¥0.045/1 g	—	Allowed
OYX Express Small	5–10	¥16 + ¥0.045/1 g	¥19.5 + ¥0.045/1 g	Allowed
OYX Express Premium Small	5–10	¥22 + ¥0.045/1 g	¥25.5 + ¥0.045/1 g	Allowed

Method	Drop-off delivery to Moscow, days	To pick-up point	Courier delivery	Batteries
OYX Standard Extra Small	10–15	¥2.9 + ¥0.035/1 g	-	Allowed
OYX Standard Budget	10–15	¥22.6 + ¥0.025/1 g	-	Allowed
OYX Standard Small	10–15	¥15.6 + ¥0.035/1 g	¥19.1 + ¥0.035/1 g	Allowed
OYX Standard Big	10–15	¥35.6 + ¥0.025/1 g	¥39.1 + ¥0.025/1 g	Allowed
OYX Standard Premium Small	10–15	¥21.6 + ¥0.035/1 g	¥25.1 + ¥0.035/1 g	Allowed
OYX Standard Premium Big	10–15	¥62 + ¥0.028/1 g	¥65.5 + ¥0.028/1 g	Allowed

Method	Drop-off delivery to Moscow, days	To pick-up point	Courier delivery	Batteries
OYX Economy Extra Small	15–20	¥2.9 + ¥0.025/1 g	-	Allowed
OYX Economy Small	15–20	¥15.6 + ¥0.025/1 g	¥19.1 + ¥0.025/1 g	Allowed
OYX Economy Premium Small	15–20	¥21.6 + ¥0.025/1 g	¥25.1 + ¥0.025/1 g	Allowed

Reverse logistics

Express
Standard
Economy

Method	Shipments not sent from the drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
OYX Express Extra Small	Free return	Free disposal	Free disposal
OYX Express Small OYX Express Premium Small	Free return	1.5 × Forward logistics cost	1.5 × Forward logistics cost

Method	Shipments not sent from the drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
OYX Standard Extra Small OYX Standard Budget	Free return	Free disposal	Free disposal
OYX Standard Small OYX Standard Big OYX Standard Premium Small OYX Standard Premium Big	Free return	1.5 × Forward logistics cost	1.5 × Forward logistics cost

Method	Shipments not sent from the drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
OYX Economy Extra Small	Free return	Free disposal	Free disposal
OYX Economy Small OYX Economy Premium Small	Free return	1.5 × Forward logistics cost	1.5 × Forward logistics cost

Compensation rate

Shipment group	Maximum compensation for loss or damage
Extra Small Budget	Up to 1,500 RUB
Small Big	Up to 7,000 RUB
Premium Small Premium Big	Up to 250,000 RUB

Delivery times

Express (PDF)

Standard (PDF)

Economy (PDF)

Methods for shipments over 25 kg

OYX Super Big

Drop-off points

Minimum shipment weight: 26 kg.
Maximum shipment weight: 31 kg.
Maximum shipment dimensions: no restrictions.
Maximum shipment cost: 18,500 RUB.
Label size: 10 × 15 cm or larger.
Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
Shipping provider’s list of prohibited products.
List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.

Conditions and rates until 01.12.2024

Conditions

OYX Super Air

Minimum shipment weight: 100 g.
Maximum shipment weight: 25 kg.
Maximum shipment dimensions: 150 × 80 × 80 cm.
Maximum shipment cost: 300,000 RUB.
Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
Shipping provider’s list of prohibited products.
List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.

OYX Super Truck

Minimum shipment weight: 100 g.
Maximum shipment weight: 25 kg.
Maximum shipment dimensions: 150 × 80 × 80 cm.
Maximum shipment cost: 300,000 RUB.
Label size: 10 × 15 cm or larger.
Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
Shipping provider’s list of prohibited products.
List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,400 CNY.

OYX Extra Small Super Economy, OYX Extra Small Economy, OYX Extra Small Standard

Maximum shipment weight: 500 g.
Maximum shipment dimensions: the sum of height + width + length must be less than 90 cm, with the longest side not exceeding 60 cm.
Maximum shipment cost: 1,500 RUB.
Products with batteries inside as well as standalone batteries are allowed to be shipped. MSDS is not required.
Shipping provider’s list of prohibited products.
List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
In case of shipment loss or damage, the shipping provider provides compensations limited to the full order price. The compensation sum doesn’t exceed 1,000 RUB.

Rates

Forward logistics

OYX Super Air

Shipment delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:

less or equal to 90 cm, the cost is calculated by physical weight;
more than 90 cm, the cost is calculated by volumetric weight: L × W × H (cm) ÷ 6,000 or L × W × H (mm) ÷ 6,000,000.

Delivery	Shipment	100 g
To pick-up point	18.00 CNY	6.00 CNY
Courier delivery	21.00 CNY	6.00 CNY

OYX Super Air delivery times and rates from 5.10.2023 (PDF)

OYX Super Truck

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 100 g increments.

Delivery	Shipment	100 g
To pick-up point	18.00 CNY	4.50 CNY
Courier delivery	21.00 CNY	4.50 CNY

OYX Super Truck delivery times and rates from 12.03.2024 (PDF)

OYX Super Big

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 1 kg increments.

Delivery	Shipment	1 kg
Courier delivery	0	45.00 CNY

OYX Super Big delivery times and rates from 5.10.2023 (PDF)

OYX Extra Small Super Economy, OYX Extra Small Economy, OYX Extra Small Standard

Rates are calculated based on the shipment physical weight, no additional coefficients apply.

Weight measurements are rounded upward in 1 g increments.

Delivery	Shipment	1 g
To pick-up point (Super Economy)	2.90 CNY	0.024 CNY
To pick-up point (Economy)	2.90 CNY	0.036 CNY
To pick-up point (Standard)	2.90 CNY	0.046 CNY

OYX Extra Small Super Economy delivery times and rates (PDF)

OYX Extra Small Economy delivery times and rates (PDF)

OYX Extra Small Standard delivery times and rates (PDF)

Returns and cancellations

Shipping provider	Shipments not sent from the Drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
OYX Super Air OYX Super Truck OYX Super Big	Free	Free	Free
OYX Extra Small Super Economy OYX Extra Small Economy OYX Extra Small Standard	Disposal or return at no extra charge	Free disposal	Free disposal