Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
ATC Standard Extra Small, ATC Economy Extra Small, ATC Standard Budget, ATC Economy Budget, ATC Standard Small, ATC Economy Small, ATC Standard Big, ATC Economy Big, ATC Standard Premium Small, ATC Economy Premium Small, ATC Standard Premium Big, ATC Economy Premium Big
Address | Contact person | Opening hours |
---|---|---|
Zhejiang, Hangzhou, Xiaoshang District, Jingjiang Jiedao, Yongsheng str. 579, ATC Warehouse | Zhou Yaming; tel.: 13555326878 | Mon–Fri 09:00–19:00, Sat 09:00–14:00 |
Guangdong, Guangzhou, Baiyun District, Taihe Town, Huabang Cold Chain Warehousing and Logistics Park Zone E, Warehouse E1112-13 | Xu Jianguo; tel.: 13922713569 | Mon–Fri 09:00–19:00, Sat 09:00–14:00 |
Shenzhen, Baoan District, Shiyan street, Liaoken avenue 4, Huatian Lida Shiyan Warehouse | Liu Xing; tel.: 18942428771 | Mon–Fri 09:00–19:00, Sat 09:00–14:00 |
Heihe Port Logistics Park, No. 6 Tongguo Road, Ergong Village, Cooperation Zone | Yao Hongfei; tel.: 13601282565 | Mon–Fri 09:00–19:00, Sat 09:00–14:00 |
No. 336 Xihua Road, Xitianwei Town, Licheng District, Putian City (ATC Warehouse) | Mr. Huang; tel.: 15205999148 | Mon-Fri 9:00-19:00, Sat 09:00-14:00 |
No. 377 Yuanshan Road, Minhang District, Shanghai (ATC Warehouse) | Abao; tel.: 17621853192 | Mon-Fri 9:00-19:00, Sat 09:00-14:00 |
Xinjia Dongyuan Shunfeng Chenghua Heavy Parcel (ATC Warehouse) | Chen Xiaoxu; tel.: 15815183236 | Mon-Sat 09:00-19:00 |
You can use the shipping provider’s pick-up service.
Phone number | WeChat ID | Opening hours | ||
---|---|---|---|---|
Customer service | - | ATC跨境电商物流 | atcexpress_support@qtavia.com | Mon-Fri 9:00–12:00; 14:00–18:00 |
Pan Wenrong | 020-83752995 | - | atcexpress_support@qtavia.com | Mon-Fri 9:00–12:00; 14:00–18:00 |
ATC Standard Extra Small, ATC Economy Extra Small, ATC Standard Budget, ATC Economy Budget, ATC Standard Small, ATC Economy Small, ATC Standard Big, ATC Economy Big, ATC Standard Premium Small, ATC Economy Premium Small, ATC Standard Premium Big, ATC Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
You can calculate the delivery cost using our calculator.
Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
---|---|---|---|---|
ATC Standard Extra Small | 10–15 | ¥3 + ¥0.035/1 g | — | Allowed |
ATC Standard Budget | 10–15 | ¥22 + ¥0.025/1 g | — | Allowed |
ATC Standard Small | 10–15 | ¥16 + ¥0.033/1 g | ¥19.5 + ¥0.033/1 g | Allowed |
ATC Standard Big | 10–15 | ¥36 + ¥0.025/1 g | ¥39.5 + ¥0.025/1 g | Allowed |
ATC Standard Premium Small | 10–15 | ¥21 + ¥0.034/1 g | ¥24.5 + ¥0.034/1 g | Allowed |
ATC Standard Premium Big | 10–15 | ¥62 + ¥0.027/1 g | ¥65.5 + ¥0.027/1 g | Allowed |
Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
---|---|---|---|
ATC Standard Extra Small ATC Standard Budget |
Free return | Free disposal | Free disposal |
ATC Standard Small ATC Standard Big ATC Standard Premium Small ATC Standard Premium Big |
Free return | 1.5 × Forward logistics cost | 1.5 × Forward logistics cost |
Shipment group | Maximum compensation for loss or damage |
---|---|
Extra Small Budget |
Up to 1,500 RUB |
Small Big |
Up to 7,000 RUB |
Premium Small Premium Big |
Up to 250,000 RUB (from 02.12.24 up to 18,000 RUB) |
ATC Standard
ATC Small Standard
ATC Economy
ATC Standard, ATC Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Delivery | Shipment | 100 g |
---|---|---|
To pick-up point (Standard) | 2.25 USD | 0.65 USD |
To pick-up point (Economy) | 2.36 USD | 0.48 USD |
ATC Standard delivery times and rates from 31.07.2024 (PDF)
ATC Economy delivery times and rates from 31.07.2024 (PDF)
ATC Small Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
Delivery | Shipment | 10 g |
---|---|---|
To pick-up point | 2.10 USD | 0.052 USD |
ATC Small Standard delivery times and rates from 31.07.2024 (PDF)
Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
---|---|---|---|
ATC Standard ATC Small Standard ATC Economy |
- Free disposal - Return: courier delivery rate in China delivery |
- Free disposal - Return: delivery rate from China to Russia × 1 |
- Free disposal - For other services contact shipping provider’s support team |
To arrange a return, contact the carrier by mail: atcexpress@qtavia.com.
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Это база знаний для продавцов из стран СНГ и дальнего зарубежья.
Если ваша компания зарегистрирована в России, перейдите в базу знаний для продавцов из России.
Когда вы зарегистрировались на Ozon?
Условия работы и инструкции зависят от даты заключения договора — её можно посмотреть в разделе Договоры
Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
Which country do you sell from?
Выберите договор