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Drop-off points
ATC Standard Extra Small, ATC Economy Extra Small, ATC Standard Budget, ATC Economy Budget, ATC Standard Small, ATC Economy Small, ATC Standard Big, ATC Economy Big, ATC Standard Premium Small, ATC Economy Premium Small, ATC Standard Premium Big, ATC Economy Premium Big
| Address | Contact person | Opening hours |
|---|---|---|
| Zhejiang, Hangzhou, Xiaoshang District, Jingjiang Jiedao, Yongsheng str. 579, ATC Warehouse | Zhou Yaming; tel.: 13555326878 | Mon–Fri 09:00–19:00, Sat 09:00–14:00 |
| Guangdong, Guangzhou, Baiyun District, Taihe Town, Huabang Cold Chain Warehousing and Logistics Park Zone E, Warehouse E1112-13 | Xu Jianguo; tel.: 13922713569 | Mon–Fri 09:00–19:00, Sat 09:00–14:00 |
| Shenzhen, Baoan District, Shiyan street, Liaoken avenue 4, Huatian Lida Shiyan Warehouse | Liu Xing; tel.: 18942428771 | Mon–Fri 09:00–19:00, Sat 09:00–14:00 |
| Heihe Port Logistics Park, No. 6 Tongguo Road, Ergong Village, Cooperation Zone | Yao Hongfei; tel.: 13601282565 | Mon–Fri 09:00–19:00, Sat 09:00–14:00 |
| No. 336 Xihua Road, Xitianwei Town, Licheng District, Putian City (ATC Warehouse) | Mr. Huang; tel.: 15205999148 | Mon-Fri 9:00-19:00, Sat 09:00-14:00 |
| No. 377 Yuanshan Road, Minhang District, Shanghai (ATC Warehouse) | Abao; tel.: 17621853192 | Mon-Fri 9:00-19:00, Sat 09:00-14:00 |
| Xinjia Dongyuan Shunfeng Chenghua Heavy Parcel (ATC Warehouse) | Chen Xiaoxu; tel.: 15815183236 | Mon-Sat 09:00-19:00 |
| No. 301 Lingyun Road, High-Tech Zone, Ningbo City, Zhejiang Province, China (ATC Warehouse) | Gong Lili; tel.: 17606862135 | Mon-Sat 09:00-19:00 |
| Shop 22-23, Block A2, Zhanchuan Technology Park, Lianzitang, Xiaotang Sanhuan West Road, Shishan Town, Nanhai District, Foshan City, Guangdong Province, China (ATC Warehouse) | Zhang Jiexiong; tel.: 13229222252 | Mon-Sat 09:00-19:00 |
| 168 Zizhu Road, Zhongyuan District, Zhengzhou City, Henan Province, China (ATC Warehouse) | tel.: 17608532305 | Mon-Sat 09:00-19:00 |
The provided phone numbers are for shipping purposes only. For any other inquiries, please contact the ATC online customer support via the ATC跨境电商物流 WeChat channel.
You can use the shipping provider’s pick-up service.
Contacts
| Phone number | WeChat ID | Opening hours | ||
|---|---|---|---|---|
| Customer service | - | ATC跨境电商物流 | atcexpress_support@qtavia.com | Mon-Fri 9:00–12:00; 14:00–18:00 |
| Pan Wenrong | 020-83752995 | - | atcexpress_support@qtavia.com | Mon-Fri 9:00–12:00; 14:00–18:00 |
Shipping restrictions
ATC Standard Extra Small, ATC Economy Extra Small, ATC Standard Budget, ATC Economy Budget, ATC Standard Small, ATC Economy Small, ATC Standard Big, ATC Economy Big, ATC Standard Premium Small, ATC Economy Premium Small, ATC Standard Premium Big, ATC Economy Premium Big
Shipping provider’s list of prohibited products (PDF)
Rates
You can calculate the delivery cost using our calculator.
Forward logistics
| Method | Drop-off delivery to Moscow, days |
To pick-up point | Courier delivery | Batteries |
|---|---|---|---|---|
| ATC Standard Extra Small | 10–15 | ¥3 + ¥0.035/1 g | — | Allowed |
| ATC Standard Budget | 10–15 | ¥22 + ¥0.025/1 g | — | Allowed |
| ATC Standard Small | 10–15 | ¥16 + ¥0.033/1 g | ¥19.5 + ¥0.033/1 g | Allowed |
| ATC Standard Big | 10–15 | ¥36 + ¥0.025/1 g | ¥39.5 + ¥0.025/1 g | Allowed |
| ATC Standard Premium Small | 10–15 | ¥21 + ¥0.034/1 g | ¥24.5 + ¥0.034/1 g | Allowed |
| ATC Standard Premium Big | 10–15 | ¥62 + ¥0.027/1 g | ¥65.5 + ¥0.027/1 g | Allowed |
Reverse logistics
| Method | Shipments not sent from the drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| ATC Standard Extra Small ATC Standard Budget |
Free return | Free disposal | Free disposal |
| ATC Standard Small ATC Standard Big ATC Standard Premium Small ATC Standard Premium Big |
Free return | 1.5 × Forward logistics cost | 1.5 × Forward logistics cost |
Compensation rate
| Shipment group | Maximum compensation for loss or damage |
|---|---|
| Extra Small Budget |
Up to 1,500 RUB |
| Small Big |
Up to 7,000 RUB |
| Premium Small Premium Big |
Up to 250,000 RUB (from 02.12.24 up to 18,000 RUB) |
Delivery times
Conditions and rates until 01.12.2024
Conditions
ATC Standard
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: the sum of height + width + length must be less than 310 cm, with the longest side not exceeding 150 cm.
- Maximum shipment cost: 200,000 RUB.
- You can deliver products with batteries, MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Shipping provider only transports products packaged safely.
ATC Small Standard
- Maximum shipment weight: 500 g.
- Maximum shipment dimensions: the sum of height + width + length must be less than 310 cm, with the longest side not exceeding 150 cm.
- Maximum shipment cost: 200,000 RUB.
- You can deliver products with batteries, MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Shipping provider only transports products packaged safely.
ATC Economy
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: the sum of height + width + length must be less than 310 cm, with the longest side not exceeding 150 cm.
- Maximum shipment cost: 18,000 RUB.
- You can deliver products with batteries, MSDS is not required.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Shipping provider only transports products packaged safely.
Rates
Forward logistics
ATC Standard, ATC Economy
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point (Standard) | 2.25 USD | 0.65 USD |
| To pick-up point (Economy) | 2.36 USD | 0.48 USD |
ATC Standard delivery times and rates from 31.07.2024 (PDF)
ATC Economy delivery times and rates from 31.07.2024 (PDF)
ATC Small Standard
Rates are calculated based on the shipment physical weight, no additional coefficients apply.
| Delivery | Shipment | 10 g |
|---|---|---|
| To pick-up point | 2.10 USD | 0.052 USD |
ATC Small Standard delivery times and rates from 31.07.2024 (PDF)
Returns and cancellations
| Shipping provider | Shipments not sent from the Drop-off point |
Shipments canceled before customs clearance |
Unclaimed shipments |
|---|---|---|---|
| ATC Standard ATC Small Standard ATC Economy |
- Free disposal - Return: courier delivery rate in China delivery |
- Free disposal - Return: delivery rate from China to Russia × 1 |
- Free disposal - For other services contact shipping provider’s support team |
To arrange a return, contact the carrier by mail: atcexpress@qtavia.com.
