ZTO FBP

Table of Contents

Available at ZTO Hangzhou warehouse.

Shipping restrictions

Shipping provider’s list of prohibited products (PDF)

Restrictions of the EEC (PDF)

Rates

Forward logistics

Standard

Method	Delivery time from the warehouse to Moscow, days	To pick-up point	Courier delivery	Batteries
ZTO FBP Standard Extra Small	10-15	¥3 + ¥0,035/1 g	-	Allowed
ZTO FBP Standard Budget	10-15	¥23 + ¥0,025/1 g	-	Allowed
ZTO FBP Standard Small	10-15	¥16 + ¥0,035/1 g	¥19,5 + ¥0,035/1 g	Allowed
ZTO FBP Standard Big	10-15	¥36 + ¥0,025/1 g	¥39,5 + ¥0,025/1 g	Allowed
ZTO FBP Standard Premium Small	10-15	¥22 + ¥0,035/1 g	¥25,5 + ¥0,035/1 g	Allowed
ZTO FBP Standard Premium Big	10-15	¥62 + ¥0,028/1 g	¥65,5 + ¥0,028/1 g	Allowed

Reverse logistics

Standard

Method	Shipments not sent from the drop-off point	Shipments canceled before customs clearance	Unclaimed shipments
ZTO FBP Standard Extra Small	Free return	Free disposal	Free disposal
ZTO FBP Standard Budget	Free return	Free disposal	Free disposal
ZTO FBP Standard Small	Free return	1,5 × Forward logistics cost	1,5 × Forward logistics cost
ZTO FBP Standard Big	Free return	1,5 × Forward logistics cost	1,5 × Forward logistics cost
ZTO FBP Standard Premium Small	Free return	1,5 × Forward logistics cost	1,5 × Forward logistics cost
ZTO FBP Standard Premium Big	Free return	1,5 × Forward logistics cost	1,5 × Forward logistics cost

Compensation rate

Shipment group	Maximum compensation for loss or damage
Extra Small	Up to 1500 RUB
Budget	Up to 1500 RUB
Small	Up to 7000 RUB
Big	Up to 7000 RUB
Premium Small	Up to 250 000 RUB
Premium Big	Up to 250 000 RUB

Delivery times