Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
On the PDP, customers can ask questions about the product and its characteristics. To increase potential customers’ loyalty and convince them to make a purchase, you can answer their questions yourself via your Ozon Seller profile. The answer will be posted on behalf of your company.
In contrast to the chat with the customer, these questions and answers are public and are shown on the PDP.
We may temporarily limit your ability to respond if we notice any repetitive answers. Try answering each question individually without duplicating messages. Customers react negatively to generic answers, and it affects the overall impression of you and the marketplace.
Open the Reviews → Questions and answers section to view:
We recommend you checking the questions regularly. Quick and detailed answers will help customers make a purchase decision.
Answers to questions should be informative, refer only to the product in question and contain no links to other products or your own website. Moderators will also reject replies with obscene language or intent to provoke a discussion or offend other users. You can learn more about the rules for publishing questions and answers.
Click on the question you want to answer. You will see general information about the question and the answers to this question from other users.
Accept the customer communication editorial policy if you have not previously accepted it.
Write your answer in the Answer to the Question field and click Send the Answer. After moderation, your answer will be published. It usually takes no more than a week.
The user will receive your response via push notification or email, depending on the settings.
Moderation usually takes up to 7 business days. If more time has passed, contact our support team. Select the Content / Working with the PDP → Customer reviews and questions request subject. In the request, specify the Ozon SKU, date when you’ve answered product question, and the screenshot of an answer, if any.
Available only in desktop version.
If your communication language differs from customer’s, use the customers’ questions translation feature.
To do this, in the Reviews → FAQ section, click next to the question you want to translate.
We’ll show a moderation result next to the answer in your personal account and in the app. Please note that the system displays answers about the product not only from you, but also from official representatives and other customers in this section. You can’t restrict other users or brand representatives from answering.
You won’t be able to answer the question if:
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Это база знаний для продавцов из стран СНГ и дальнего зарубежья.
Если ваша компания зарегистрирована в России, перейдите в базу знаний для продавцов из России.
Когда вы зарегистрировались на Ozon?
Условия работы и инструкции зависят от даты заключения договора — её можно посмотреть в разделе Договоры
Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
Which country do you sell from?
Выберите договор