Returns Management

View the list of returns requests

Go to the Menu → Returns section. To sort the requests, use filters under the search bar.

Tap the return card to view detailed information about the return.

Make a decision on the return

1. Go to the Menu → Returns section. To view a list of all unprocessed requests, use Require attention filter.

2. Tap the request card.

3. Review the request and click Make a decision. Choose what to do with the request:

   • get the product for inspection,
   • offer partial compensation,
   • refund money,
   • decline the request.