Drop-off points #
| Address | Contact person | Opening hours |
|---|---|---|
| UAE, Dubai, Al Karama, Ascana Bldg, No 5-7 | Marina Haas; tel.: +971505444526; email: ozon.global@i-exporter.com | Mon-Sat 9:00–19:00 |
Products transfer to the shipping provider #
Once you’ve prepared your shipment and supporting documents, book your delivery to the shipping provider’s warehouse:
-
Sign up on the Cargosclub portal.
Youtube portal instructions -
Upload shipment data and book:
- Delivery to Karama warehouse if the shipment is outside the DAFZA zone. Attach the invoice to the shipment.
- DAFZA warehouse if the shipment is within the DAFZA zone. Attach the invoice and delivery advice to the shipment. You can request a delivery advice sample from the portal support.
-
If you booked:
- Karama warehouse: deliver your products during the working hours of the pick-up point.
- DAFZA warehouse: courier service will pick up your shipment within 24 hours. You can’t deliver the products yourself.
Conditions #
- Maximum shipment weight: 25 kg.
- Maximum shipment dimensions: 150 × 80 × 80 cm.
- Maximum shipment cost: 500,000 RUB.
- You can deliver products with batteries, for this purpose provide a material safety data sheet MSDS.
- Shipping provider’s list of prohibited products.
- List of products prohibited for transportation based on the Edict of the Eurasian Economic Commission.
- Transportation is possible for personal-use items; commercial shipments aren’t allowed. Each package with general-use items can carry no more than 3 pieces of the same product or 3 pieces of different products in it. Each package with electronic products is limited to 2 pieces.
Rates #
Forward logistics #
All shipments received by the shipping provider are weighed and measured. The shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 5000) or (L × W × H (mm) ÷ 5 000 000) of shipments. Rates are calculated based on the biggest of the received values.
Weight measurements are rounded upward in 100 g increments.
| Delivery | Shipment | 100 g |
|---|---|---|
| To pick-up point | 4.98 USD | 0.84 USD |
GBS Broker UAE delivery times and rates from 1.11.2023 (PDF)
Returns and cancellations #
| Shipping provider | Returns from a warehouse in UAE |
Shipments canceled before customs clearance |
Unclaimed shipments | Disposal |
|---|---|---|---|---|
| GBS Broker UAE | Free | Delivery rate from UAE to Russia × 1.5 |
Delivery rate from UAE to Russia × 2 |
Delivery rate from UAE to Russia × 1.5 |
To arrange a return, contact the carrier by mail: ozon@gbs-broker.ru.
