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Address | Contact person | Opening hours |
---|---|---|
UAE, Dubai, Al Karama, Ascana Bldg, No 5-7 | Marina Haas; tel.: +971505444526; | Mon-Sat 9:00–19:00 |
Contact | Purpose |
---|---|
Email: ozon@gbs-broker.ru Phone (WhatsApp, Telegram): +7 903 001-66-54 |
Order tracking, customs clearance, shipments |
Emergency phone: +971 50 544 4526 | UAE warehouse issues only: receiving or dispatching cargo, no response to email |
Once you’ve prepared your shipment and supporting documents, book your delivery to the shipping provider’s warehouse:
Sign up on the Cargosclub portal.
Youtube portal instructions
If a parcel’s value exceeds 1000 AED, make sure that it undergoes individual customs clearance—BOE. To do this, on the www.seller.ixtradex.com website select Process BOE. The service fee is 210 AED per document.
After export, the website generates an invoice and when ready, the BOE document.
BOE clearance is not required when booking to the Karama warehouse.
On the www.seller.ixtradex.com website, select:
Upload the documents, select the parcels you want to ship, and click Submit.
Once the shipments get the “Approved” status, deliver them to the drop-off point during working hours.
Delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
Weight measurements are rounded upward in 100 g increments.
Method | Drop-off delivery to Moscow, days |
To pick-up point Courier delivery |
Batteries |
---|---|---|---|
GBS Broker UAE | 3–7 | $4.6 + $1.12/100 g | MSDS Required |
GBS Broker UAE delivery times and rates from 18.07.2025 (PDF)
Shipping provider | Returns from a warehouse in UAE |
Shipments canceled before customs clearance |
Unclaimed shipments |
---|---|---|---|
GBS Broker UAE | • Free disposal • Free return |
Delivery rate from UAE to Russia × 1.5 |
Delivery rate from UAE to Russia × 2 |
To arrange a return, contact the carrier by mail: ozon@gbs-broker.ru.
The shipping provider compares the physical and volumetric weight (L × W × H (cm) ÷ 5,000) or (L × W × H (mm) ÷ 5,000,000) of shipments. Rates are calculated based on the biggest of the received values. Weight measurements are rounded upward in 500 g increments.
Weight measurements are rounded upward in 100 g increments.
Method | Drop-off delivery to Moscow, days |
To pick-up point Courier delivery |
Batteries |
---|---|---|---|
GBS Broker UAE Heavy | 3-7 | $4 + $0.96/100 g | MSDS Required |
GBS Broker UAE Heavy (PDF) delivery times and rates (PDF)
Shipping provider | Returns from a warehouse in UAE |
Shipments canceled before customs clearance |
Unclaimed shipments |
---|---|---|---|
GBS Broker UAE Heavy | • Free disposal • Free return |
Delivery rate from UAE to Russia × 1.5 |
Delivery rate from UAE to Russia × 2 |
To arrange a return, contact the carrier by mail: ozon@gbs-broker.ru.
GBS Express UAE – AZ
Delivery cost is calculated depending on the sum of shipment length, width, and height (L + W + H). If the sum (L + W + H) is:
Weight measurements are rounded upward in 100 g increments.
Method | Drop-off delivery to Azerbaijan, days |
To pick-up point Courier delivery |
Batteries |
---|---|---|---|
GBS Express UAE – AZ | 12-19 | $4.6 + $1.12/100 g | MSDS Required |
GBS Express UAE – AZ delivery times and rates (PDF)
Shipping provider | Returns from a warehouse in UAE |
Shipments canceled before customs clearance |
Unclaimed shipments |
---|---|---|---|
GBS Express UAE – AZ | • Free disposal • Free return |
Delivery rate from UAE to Azerbaijan × 1.5 |
Delivery rate from UAE to Azerbaijan × 2 |
To arrange a return, contact the carrier by mail: ozon@gbs-broker.ru.
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Это база знаний для продавцов из стран СНГ и дальнего зарубежья.
Если ваша компания зарегистрирована в России, перейдите в базу знаний для продавцов из России.
Когда вы зарегистрировались на Ozon?
Условия работы и инструкции зависят от даты заключения договора — её можно посмотреть в разделе Договоры
Определили ваш договор
Он заключён с ООО «Интернет Решения». Если есть другой договор, сможете переключиться на него в боковом меню
Выберите договор