Working with Orders

You can track orders from partner warehouse in your personal account in the FBP → Orders from partner warehouses section.

Statuses

Ozon assigns a status to every order. It helps to understand which stage your order is at:

• Awaiting packaging: the partner warehouse received the task and started packaging the order.

• Registration in progress: the partner warehouse has packaged the order.

• Ready for shipment: the partner warehouse is waiting for the carrier to transfer the order.

• Accepted for delivery: the carrier accepted the order and sent it for delivery.

• Arrived at the pick-up point: the order was delivered to the pick-up point.

• Presumably delivered: the customer received the order.

• Delivered: the customer didn’t dispute receiving the order and picked it up.

• Canceled: the order was canceled.

Find the order

To view:

• All new orders at the partner warehouse: open the Awaiting packaging tab.

• Packaged orders at the warehouse: open the Awaiting shipping tab. The warehouse employees are preparing it to hand over to shipping provider. Order processing and handover takes up to 24 hours.

• Shipments handed over to the shipping provider: open the In transit tab. Products from partner warehouse are picked up daily at 10:00 Chinese time.

• Shipments refused by customers: open the Disputed tab. You can contact them to find out the reason:

  1. On the Disputed tab, click the shipment number.
  2. On the shipment page, click Contact the customer.

• Delivered orders: open the Delivered tab.

• Canceled orders: open the Canceled tab. You can view the cancellation reason and its initiator in the Cancellation reason and Cancellation initiator columns.

  

Order cancellation

You can view the cancellation reason in the Logistics → Orders from my warehouses → Canceled section, in the Cancellation reason column.