If you find factory defects of a product during the warranty period, you can have it repaired free of charge. The warranty is provided by the manufacturer and valid if you’ve been using the product properly.
| Type of warranty | Service centers | Time limit | Information on the product page |
|---|---|---|---|
| From the manufacturer | Manufacturer’s service centers | Set by the manufacturer |  |
If you haven’t found an authorized manufacturer’s service center, <!–or an Ozon partner service center–> contact the manufacturer’s hotline or our support team.
Product repair
Visit the service center and bring:
- the product,
- the warranty card that comes with the product.
Even if you don’t have a warranty card, by law you can have the product repaired. If the service center staff is still asking for a warranty card, contact our support team.
The service center repairs the product for free or gives you a certificate stating that the product is beyond repair.
Return the product
If the product can’t be repaired, the service center gives you a certificate stating that the product is beyond repair. To get a refund for such a product:
- Create a return request.
- Attach a scan or photo of the certificate stating that the product is beyond repair.
- Wait for the request approval.
- When returning the product, hand over the original certificate stating that the product is beyond repair to the pick-up point.
If the manufacturer has stopped providing warranty service in your country:
- Create a return request.
- In the Describe the problem field, indicate that the manufacturer no longer provides warranty service in your country.
- Wait for the request approval.
- Hand over the product to the pick-up point or to the delivery service.
If you still have questions, contact our support team.
Non-warranty cases
Warranty service doesn’t apply to products whose defects occurred as a result of:
- Customer’s violation of the operation rules, storage, or transportation of the product.
- Actions of third parties:
- repairs or modifications made by persons that aren’t authorised by the manufacturer, either in design or circuitry;
- deviation from technical standards and norms of power supply, telecommunication, and cable networks;
- incorrect installation or connection of the product.
- Acts of force majeure, for example, damages caused by natural disasters, fire, a stroke of lightning.
- Exposure to malware, for example, computer viruses.
- The result of an incorrect BIOS update for computer systems or software that led to malfunction of the product, both by the user themselves and by unauthorized persons.
- Using the product for business activities.